Frequently Asked Questions

Product Information & Access Control

What is access control and how does it relate to Akeyless?

Access control is a security practice that regulates who can view, use, and update digital resources within an enterprise ecosystem. It minimizes risk by restricting access to assets. Akeyless implements logical access control to protect digital assets such as files, data, networks, and systems, using advanced models like Role-Based Access Control (RBAC), Mandatory Access Control (MAC), Discretionary Access Control (DAC), and Attribute-Based Access Control (ABAC). These models help organizations enforce granular permissions and meet compliance requirements. Learn more.

What types of access control models does Akeyless support?

Akeyless supports several access control models, including Discretionary Access Control (DAC), Role-Based Access Control (RBAC), Mandatory Access Control (MAC), and Attribute-Based Access Control (ABAC). These models allow organizations to define and enforce policies based on user roles, attributes, and security clearance levels, providing flexibility and compliance with standards like GDPR, HIPAA, CCPA, and SOC 2. Learn more.

Features & Capabilities

What are the key features of Akeyless?

Akeyless offers a range of features including Vaultless Architecture (no heavy infrastructure required), Universal Identity (solves the Secret Zero Problem), Zero Trust Access (granular permissions and Just-in-Time access), Automated Credential Rotation, centralized secrets management, cloud-native SaaS platform, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. These features help organizations enhance security, streamline operations, and reduce costs. Learn more.

Does Akeyless provide an API for integration?

Yes, Akeyless provides a robust API for its platform, allowing secure interactions for both human and machine identities. API Keys are supported for authentication. You can access the API documentation at Akeyless API Documentation.

What technical documentation is available for Akeyless?

Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for effective implementation. Access the documentation at Akeyless Technical Docs and Tutorials.

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless holds several certifications, including ISO 27001, FIPS 140-2, CSA STAR, PCI DSS, and SOC 2 Type II. These certifications demonstrate Akeyless's commitment to robust security and regulatory compliance for industries such as finance, healthcare, and critical infrastructure. Visit the Akeyless Trust Center for more details.

How does Akeyless ensure data protection and encryption?

Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces Zero Trust Access with granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools are provided to track every secret and ensure audit readiness. For more details, visit the Akeyless Trust Center.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, and K Health. Learn more about our customers.

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud and hybrid environments, compliance with international standards, and improved employee productivity. These impacts are supported by case studies from companies like Progress, Constant Contact, Cimpress, and Wix. Read case studies.

What pain points does Akeyless address?

Akeyless addresses the Secret Zero Problem (secure authentication without storing initial access credentials), legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. These pain points are solved through features like Universal Identity, Zero Trust Access, automated credential rotation, and out-of-the-box integrations. Explore customer stories.

Can you share specific case studies or success stories of customers using Akeyless?

Yes, Akeyless has several case studies and success stories, including Constant Contact scaling in a multi-cloud environment, Cimpress transitioning from Hashi Vault to Akeyless, Progress saving 70% of maintenance time, and Wix benefiting from centralized secrets management and Zero Trust Access. Read case studies and watch customer videos.

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides a cloud-native SaaS platform, Universal Identity, Zero Trust Access, and automated credential rotation, resulting in faster deployment and easier scalability compared to HashiCorp Vault's self-hosted model. See detailed comparison.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with diverse tools, and provides advanced features like Universal Identity and Zero Trust Access. It also offers significant cost savings and better integration across environments compared to AWS Secrets Manager, which is limited to AWS. See detailed comparison.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions like CyberArk Conjur. See detailed comparison.

Implementation & Ease of Use

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases like OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Take a product tour.

What feedback have customers shared about the ease of use of Akeyless?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted the smooth and easy process, Shai Ganny (Wix) highlighted the simplicity and security, and Adam Hanson (Constant Contact) emphasized scalability and confidence in the cloud-first solution. Read testimonials.

Support & Training

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Extensive technical documentation and tutorials are offered, and an escalation procedure is in place for expedited problem resolution. Contact support.

What training and technical support is available to help customers get started?

Akeyless offers self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack channel are available for troubleshooting and guidance. Proactive assistance ensures the platform remains up-to-date and secure. Explore training resources.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Technical documentation and tutorials are available to help customers resolve issues efficiently. Access resources.

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What is Access Control?

Access control is a security practice regulating who can view, use, and update digital resources in an enterprise’s ecosystem—it aims to minimize risk by restricting access to assets.

You can think of access control as the security checkpoint at an airport. You won’t be able to get through if you don’t have a valid ticket and identification. That’s because sensitive areas of the airport require having a ticket. 

You may even have to show your ticket and ID several times just to get to the plane, while airport personnel and employees will have different levels of access based on their identification.

Generally speaking, there are two types of access control: physical and logical. 

  • Physical access control is concerned with restricting access to physical assets like office buildings and data centers.
  • Logical access control focuses on the digital side of an organization’s assets — restricting access to files, data, networks, and systems.

You may see articles discussing one or both categories, but we’ll focus on logical access control for the rest of the glossary.

Types of Access Control Systems

Access control is an overarching practice, and there are several models for implementing this type of security measure. It’s also important to understand that many of these systems aren’t mutually exclusive and can work together.

Let’s start by discussing some of the most popular models to help you better navigate popular terms and understand which one makes sense for your organization.

Discretionary Access Control (DAC)

DAC lets admins define the specific policies for users or non-human identities to access systems or data. For example, an admin managing cloud storage is in charge of dictating which identities are allowed to access the infrastructure.

Airports might use this model by allowing management or shop owners to have discretion over who is allowed to enter their designated area. The head of security might decide it’s okay for janitorial staff to enter the security area, but employees of shops are not allowed. Access is managed by the person in charge of the given area rather than an overarching authority.

DAC lacks a centralized authority by design since admins are usually in different departments. This shortcoming is one of the reasons why some organizations opt for another access control method, especially if the organization needs to adhere to strict regulatory and data protection standards like GDPR, HIPAA, CCPA, SOC 2, and more.

Role-Based Access Control (RBAC)

RBAC is arguably one of the most popular models due to its versatility. It allows users to do certain things (permissions) based on their role, and serves as the foundation for both Mandatory Access Control (MAC) and DAC. 

At our airport, we can think of RBAC as the ticketing and employee badge systems. Valid tickets are generated for users, while employees receive badges with valid ID numbers. Once given a ticket or badge, the person inherits the roles associated with them — such as being able to board a plane or allow employees to enter areas off-limits to travel.

You can read more about RBAC from our in-depth glossary focusing on the common model.

Mandatory Access Control (MAC)

MAC regulates access rights through a central authority. Both public and private organizations with a large amount of sensitive data, like hospitals and banks, often choose MAC over other models. MAC allows granting or denying access to a given resource based on the user’s security clearance level. 

In the digital sense, we can assign specific assets and resources hierarchical classifications. We might label logging into a CRM as “Internal,” but then label viewing private data about customers “Restricted.” For example, a user may have limited access to an internal system where access to more sensitive user information remains restricted.

Users are only allowed to see assets specific to the clearance level assigned to their account, putting the focus on properly labeling digital assets. MAC builds upon RBAC and is often preferred by organizations frequently handling highly sensitive information.

Attribute Based Access Control (ABAC)

Attribute Based Access Control (ABAC) manages access rights by creating rules and relationships based on attributes. Typically, organizations implement ABAC at the group level, affecting all individual users assigned to the same group.

We can break ABAC down into several attributes, which include subject, resource, action, and environment. When a user tries to access a digital asset, the system checks against predefined access criteria. If the user does not meet dictated attributes, the system won’t granted them access. These access criteria can include the user’s location, time of day, or any other attribute that may restrict or determine access.

Organizations might prefer ABAC when they need more flexibility compared to other methods. Still, the trade-off is that implementation and management will typically take more time as there are more attributes to define and map.

Access Control Creates the Foundation of Strong Security

What method of access control is the right choice for your organization? Take the time to thoroughly evaluate the different options in relation to the rest of your infrastructure.

The right answer will be different based on your unique needs, including other systems, compliance requirements, and available personnel. Evaluate these options before choosing the right access control method to employ.

Ready to discover how we can help? Reach out to us today to schedule a demo to see what we can do for you.

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