Frequently Asked Questions

Product Information & Non-Human Identity Management

What is Non-Human Identity Management (NHIM)?

Non-Human Identity Management (NHIM) refers to the practice of detecting, managing, and securing identities that belong to non-human entities, such as applications, containers, microservices, devices, and automation scripts. These entities rely on secrets—like API keys, certificates, and encryption keys—for authentication and secure communication. NHIM ensures these identities remain secure throughout their lifecycle, preventing unauthorized access and reducing vulnerabilities. Learn more.

Why is Non-Human Identity Management important for organizations?

NHIM is critical because the exponential rise in non-human identities expands the attack surface for cybercriminals. Compromised secrets and non-human identities are a leading cause of security breaches. Additionally, operational complexity from secrets sprawl, distributed cloud environments, and siloed tools makes NHIM challenging to manage without a unified solution. An effective NHIM strategy helps enterprises detect hidden vulnerabilities, streamline identity management, and enforce secure access controls. Source

How does NHIM relate to machine identity management?

Non-human identities and machine identities are often used interchangeably. Both terms address the challenge of securing credentials and identities for machines (applications, devices, containers, etc.). The core focus is managing the lifecycle of these identities and associated secrets to ensure secure machine-to-machine communication and automation. Source

What are the key capabilities of a Non-Human Identity Management platform?

A robust NHIM platform should provide:

Source

What are the benefits of a unified NHIM platform?

Unifying detection, management, and secure access into a single platform provides improved visibility, enhanced efficiency through cloud-native scalability, proactive security with ephemeral secrets and automated rotation, and lower total cost of ownership by eliminating the need for multiple tools. Source

Features & Capabilities

What features does Akeyless offer for non-human identity management?

Akeyless provides a comprehensive platform for non-human identity management, including:

Source, Source

Does Akeyless provide an API for managing non-human identities?

Yes, Akeyless provides an API for its platform, enabling secure interactions for both human and machine identities. API documentation and details on API Keys for authentication are available at Akeyless API documentation. Learn more about API Keys.

What technical documentation is available for Akeyless?

Akeyless offers extensive technical documentation to help prospects and customers understand and implement its solutions, including:

See all documentation

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless holds several certifications demonstrating its commitment to security and compliance, including:

These certifications ensure the platform meets the security and compliance needs of regulated industries. See Trust Center

How does Akeyless ensure data protection and security?

Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools track every secret for audit readiness and regulatory compliance. For more details, visit the Akeyless Trust Center.

Use Cases & Benefits

Who can benefit from Akeyless's non-human identity management platform?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, and Progress. Learn more

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability for multi-cloud and hybrid environments, and improved employee productivity. Compliance with international standards is also supported. Progress Case Study

Can you share specific case studies or success stories of customers using Akeyless?

Yes, Akeyless has several case studies and success stories:

Pain Points & Problem Solving

What core problems does Akeyless solve for non-human identity management?

Akeyless addresses the Secret Zero Problem (secure authentication without storing initial access credentials), legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. These are solved through Universal Identity, Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations. Source

What pain points do customers commonly face before adopting Akeyless?

Customers often face challenges such as securely authenticating without storing initial access credentials (Secret Zero Problem), inefficiencies and vulnerabilities with legacy secrets management tools, secrets sprawl, excessive access permissions, high operational costs, and complex integrations. Akeyless addresses these pain points with its modern, cloud-native platform and advanced security features. Cimpress Case Study

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides a SaaS-based deployment for faster scalability and advanced security features like Universal Identity and Zero Trust Access. HashiCorp Vault is self-hosted and requires more operational overhead. See detailed comparison

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, provides better integration across diverse environments, and offers advanced features like Universal Identity and Zero Trust Access. AWS Secrets Manager is limited to AWS environments. Akeyless also offers significant cost savings with a pay-as-you-go pricing model. See detailed comparison

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools and reducing operational complexity. It offers advanced security measures like Zero Trust Access and vaultless architecture, while CyberArk Conjur focuses on privileged access management and secrets management for enterprise security. See detailed comparison

Implementation & Support

How long does it take to implement Akeyless, and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Product Tour, Platform Demo

What customer service and support are available after purchasing Akeyless?

Akeyless offers 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Extensive technical documentation and tutorials are provided, and an escalation procedure is in place for expedited problem resolution. Submit a ticket, Email support, Slack Support

What training and technical support are available to help customers get started?

Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack channel are available for troubleshooting and guidance. Proactive assistance ensures the platform remains up-to-date and secure. Product Tour, Platform Demo, Tutorials

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 customer support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Technical documentation and tutorials are available to help customers troubleshoot and optimize their use of the platform. Akeyless Resources

Customer Feedback & Proof

What feedback have customers shared about the ease of use of Akeyless?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works—it’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted the platform’s scalability and cloud-first approach. Cimpress Case Study, Wix Testimonial, Constant Contact Case Study

Industries & Customer Base

Which industries are represented in Akeyless's case studies?

Akeyless's case studies showcase solutions across technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). See case studies

Who are some of Akeyless's customers?

Akeyless is trusted by notable customers and partners including Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See more

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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Non-Human Identity Management

Introduction

What is non-human identity management? Non-human identities—such as API keys, certificates, and service accounts—are essential for machine-to-machine communication and automation across modern IT environments. But with the growth of cloud transformation and AI, managing these identities has become increasingly complex and critical for security. Non-Human Identity Management (NHIM) offers a structured approach to securing and governing these identities, mitigating risks, and ensuring operational efficiency.

This glossary breaks down key concepts and terms around NHIM, helping you understand what it is, why it matters, and the essential components of an effective platform.


What is Non-Human Identity Management (NHIM)?

Non-Human Identity Management refers to the practice of detecting, managing, and securing identities that belong to non-human entities, such as:

  • Applications
  • Containers
  • Microservices
  • Devices
  • Automation scripts and RPAs

These entities rely on secrets—like API keys, certificates, and encryption keys—for authentication and secure communication. NHIM ensures these identities remain secure throughout their lifecycle, preventing unauthorized access and reducing vulnerabilities.


How Does NHIM Relate to Machine Identity Management?

Non-human identities and machine identities are often used interchangeably. While vendors may position them differently, both terms address the same challenge: securing credentials and identities for machines (applications, devices, containers, etc.).

Core Focus: Whether called machine identity management or NHIM, the goal remains managing the lifecycle of these identities and associated secrets.


Why is Non-Human Identity Management Important?

  1. Attack Surface Expansion: The exponential rise in non-human identities creates a larger attack surface for cybercriminals to exploit.
  2. Leading Cause of Breaches: Compromised secrets and non-human identities are a primary cause of security incidents today.
  3. Operational Complexity: Secrets sprawl, distributed cloud environments, and siloed tools make NHIM challenging to manage without a unified solution.

An effective NHIM strategy helps enterprises:

  • Detect hidden vulnerabilities.
  • Streamline identity management.
  • Enforce secure access controls.

Key Capabilities of a Non-Human Identity Management Platform

A robust NHIM platform should address three core capabilities:

1. Detection of Identities and Secrets

Modern IT environments are complex, with secrets stored across multiple vaults and environments. Detection capabilities must provide:

  • Visibility into all non-human identities and secrets.
  • Contextual Insights on usage, relationships, and permissions.
  • Risk Prioritization to focus on high-priority vulnerabilities.

2. Management and Protection

Secure management and lifecycle control of secrets are critical. NHIM platforms should support:

  • Secrets Management: Secure issuance, storage, and rotation of credentials, certificates, and keys.
  • Certificate Lifecycle Management (CLM): Automated issuance and renewal of certificates.
  • Encryption Key Management: Centralized safeguarding of encryption keys to meet security and compliance needs.

3. Granular Secure Access

Access control must enforce least-privilege principles for non-human entities. Key elements include:

  • Identity-Based Policies to restrict access based on roles and permissions.
  • Automation-Friendly Secure Access: Critical for DevOps pipelines and CI/CD workflows.

Benefits of a Unified NHIM Platform

By unifying detection, management, and secure access into a single platform, organizations gain:

  • Improved Visibility: Comprehensive oversight of all non-human identities.
  • Enhanced Efficiency: Cloud-native scalability and simplified management via a single pane of glass.
  • Proactive Security: Reduced attack surface with ephemeral secrets, automated rotation, and adherence to least-privileged access.
  • Lower TCO: Eliminates the need for multiple tools, improving cost-efficiency and streamlining operations.

Conclusion

Non-Human Identity Management is no longer optional—it’s a necessity. Enterprises must adopt a unified strategy to govern, secure, and automate the lifecycle of non-human identities and secrets. By doing so, organizations can mitigate risks, close security gaps, and achieve operational resilience in today’s complex, multi-cloud environments.

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