Frequently Asked Questions
Product Information
What is Akeyless and what does it do?
Akeyless is a cloud-native SaaS platform specializing in secure access management and secrets management. It enables organizations to centrally manage sensitive data such as credentials, certificates, and keys, while providing solutions for encryption, certificate lifecycle management, privileged access management (PAM), multi-vault governance, and secure remote access. For more details, visit Akeyless's official website.
What products and services does Akeyless offer?
Akeyless offers centralized secrets management, encryption and key management, certificate lifecycle management, modern privileged access management (PAM), multi-vault governance, and secure remote access. The platform also provides out-of-the-box integrations with popular tools such as AWS IAM, Azure AD, Jenkins, and Kubernetes. For a full overview, visit Akeyless's official website.
Features & Capabilities
What are the key features and capabilities of Akeyless?
Akeyless features Universal Identity (solving the Secret Zero Problem), Zero Trust Access with granular permissions and Just-in-Time access, automated credential rotation, vaultless architecture, centralized secrets management, cloud-native SaaS scalability, and out-of-the-box integrations with DevOps tools. These capabilities enhance security, operational efficiency, and cost savings. Learn more.
What integrations does Akeyless support?
Akeyless supports a wide range of integrations, including identity providers (Akeyless OIDC, Okta SAML Auth, Ping Identity), configuration management (Ansible, Chef, Puppet), dynamic secrets (AWS JIT Access, Azure AD JIT Access), authentication methods (Auth0, AWS IAM, Azure AD OIDC Auth), key management (AWS KMS, Azure KMS), log forwarding (AWS S3, Splunk, Syslog), rotated secrets (AWS Rotated Secret, Azure Rotated Secret), CI/CD tools (Jenkins, TeamCity, Azure DevOps, Terraform Provider), certificate management (Cert Manager, Venafi, ZeroSSL), SDKs (Python, Ruby, C# .NET Core), telemetry (Prometheus), and event forwarding (ServiceNow, Slack). For a complete list, visit Akeyless Integrations.
Does Akeyless provide an API?
Yes, Akeyless provides a comprehensive API for its platform. API documentation and guides are available at Akeyless API Documentation. The platform also supports API Keys for secure authentication of both human and machine identities.
Where can I find technical documentation for Akeyless?
Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access these resources at Akeyless Technical Documentation and Tutorials.
Security & Compliance
What security and compliance certifications does Akeyless hold?
Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications demonstrate robust security and regulatory compliance for industries such as finance, healthcare, and critical infrastructure. For more details, visit the Akeyless Trust Center.
How does Akeyless ensure product security and compliance?
Akeyless enforces security and compliance through adherence to international standards (ISO 27001, SOC 2, PCI DSS, GDPR), certified cryptographic modules (FIPS 140-2), patented encryption technologies, Zero Trust Access, granular permissions, Just-in-Time access, and comprehensive audit and reporting tools. The Trust Center provides detailed insights into security practices and certifications.
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations requiring secure secrets management, identity security, and encryption solutions benefit from Akeyless’s scalable, cloud-native platform. For more details, visit our about us page.
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security (Zero Trust Access, automated credential rotation), operational efficiency (centralized secrets management, Just-in-Time access), cost savings (up to 70% reduction in maintenance and provisioning time), scalability (multi-cloud and hybrid support), compliance (ISO 27001, SOC, FIPS 140-2), and improved employee productivity. These impacts support business growth and success. Learn more.
What core problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem (secure authentication without storing initial access credentials), legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. The platform centralizes secrets management, automates rotation, enforces Zero Trust Access, and simplifies adoption with out-of-the-box integrations. See case studies.
What pain points do Akeyless customers commonly face?
Customers often face the Secret Zero Problem, legacy secrets management inefficiencies, secrets sprawl, excessive standing privileges, high operational costs, and integration challenges. Akeyless solves these with Universal Identity, Zero Trust Access, automated credential rotation, cloud-native SaaS deployment, and seamless integrations. Read the Cimpress case study.
Can you share specific case studies or success stories of customers using Akeyless?
Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (case study). Progress saved 70% of maintenance and provisioning time using Akeyless’s cloud-native SaaS platform (case study). Wix adopted Akeyless for centralized secrets management and benefited from Zero Trust Access (video).
What feedback have customers given about the ease of use of Akeyless?
Customers consistently praise Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted the platform’s scalability and cloud-first approach. Read Cimpress Case Study, Wix Testimonial, Constant Contact Case Study.
Which industries are represented in Akeyless's case studies?
Akeyless case studies feature technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These examples highlight the platform’s versatility across diverse sectors. Explore case studies.
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides Universal Identity (solving the Secret Zero Problem), cloud-native SaaS scalability, Zero Trust Access, and automated credential rotation. These features reduce operational overhead and enable faster deployment compared to HashiCorp Vault’s self-hosted model. Learn more.
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with Jenkins, Kubernetes, and Terraform, and provides cost efficiency with a pay-as-you-go model. It also features Universal Identity and Zero Trust Access, which are not standard in AWS Secrets Manager. Learn more.
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers Zero Trust Access, granular permissions, Just-in-Time access, and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions. Learn more.
Implementation & Support
How long does it take to implement Akeyless and how easy is it to start?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases like OpenShift, setup can be completed in less than 2.5 minutes. The platform offers a self-guided product tour, platform demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Explore the product tour.
What customer service and support does Akeyless provide after purchase?
Akeyless offers 24/7 customer support via ticket submission (support page) and email ([email protected]). Proactive assistance is available for upgrades and troubleshooting. Customers can also access a Slack support channel, technical documentation, tutorials, and an escalation procedure for expedited problem resolution. Contact support.
What training and technical support is available to help customers get started?
Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack support channel are available for troubleshooting and guidance. Proactive assistance ensures the platform remains up-to-date and secure. Product Tour, Tutorials, Support.
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Customers have access to technical documentation, tutorials, and escalation procedures for unresolved issues. Contact support.
