Frequently Asked Questions

Features & Capabilities

What makes Akeyless Secrets Management suitable for large-scale retail environments?

Akeyless is trusted by global retail giants for its ability to deliver secure operations across thousands of stores and complex digital commerce environments. Its cloud-native, vaultless architecture provides unlimited scalability, multi-region high availability, and resilient operations that keep retail systems running even during peak sales periods. Lightweight, stateless gateways can be deployed inside private networks, offering local caching and offline resilience for Point of Sale (POS) systems. Source: Akeyless Retail Blog

How does Akeyless ensure resilience and high availability for retail POS systems?

Akeyless uses lightweight, stateless gateways that do not store sensitive data locally and communicate outbound-only with the SaaS backend. In case of backend connectivity loss, these gateways serve secrets from an encrypted, read-only cache, ensuring uninterrupted service for mission-critical systems. This eliminates the need for complex vault clusters in each location and provides high-speed, local secrets access. Source: Akeyless Retail Blog

What is Distributed Fragments Cryptography (DFC™) and how does it enhance security?

DFC™ is Akeyless's patented technology that splits encryption keys across regions and never reconstructs them during operations. One fragment remains on-premises, ensuring zero-knowledge encryption and total customer control over secrets. This approach contains the blast radius in case of a breach, as each POS holds its own key fragment, preventing full key compromise and lateral access. Source: Akeyless Retail Blog

Does Akeyless support secretless authentication for AI agents and autonomous workloads?

Yes, Akeyless offers SecretlessAI™, which delivers just-in-time credentials for non-human identities, eliminating embedded API keys. Authentication leverages machine identity (e.g., Kubernetes service accounts, cloud IAM), and supports SPIFFE via SPIRE for secretless authentication of autonomous workloads. Built-in PKI-as-a-Service, policy-driven access, and auditing ensure secure AI integration. Source: Akeyless Retail Blog

What integrations does Akeyless offer for retail workflows?

Akeyless unifies management of credentials, keys, certificates, and more across cloud, legacy, and DevOps pipelines. It offers seamless integrations with CI/CD tools, orchestration platforms, Kubernetes, and other vaults, making migration and adoption painless. A consistent control plane streamlines access policies and audit logs. Source: Akeyless Retail Blog

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR, demonstrating adherence to international standards for IT security, data protection, and cloud security. These certifications ensure suitability for regulated industries, including retail, finance, and healthcare. For more details, visit the Akeyless Trust Center. Source: Akeyless Trust Center

How does Akeyless protect sensitive data and secrets?

Akeyless uses patented encryption technologies, including Distributed Fragments Cryptography (DFC™), to secure data in transit and at rest. Zero Trust Access is enforced with granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools track every secret for compliance and regulatory readiness. Source: Akeyless Trust Center

Use Cases & Benefits

What problems does Akeyless solve for retail organizations?

Akeyless addresses key retail challenges such as secrets sprawl, legacy secrets management inefficiencies, blast-radius control for POS systems, offline resilience, and operational complexity. Its vaultless architecture and hybrid gateways eliminate the need for costly, complex vault clusters, while DFC™ and local caching ensure robust security and uninterrupted operations. Source: Akeyless Retail Blog

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers in industries such as retail, technology, finance, manufacturing, and cloud infrastructure. Retailers benefit from centralized secrets management, Zero Trust Access, and operational resilience for POS and e-commerce systems. Source: Akeyless About Us

What business impact can retailers expect from using Akeyless?

Retailers can expect enhanced security, operational efficiency, cost savings, and scalability. Case studies show up to 70% savings in maintenance and provisioning time, improved employee productivity, and streamlined compliance. Akeyless supports multi-cloud and hybrid environments, enabling seamless growth and resilience during peak sales periods. Source: Progress Case Study

Competition & Comparison

How does Akeyless compare to HashiCorp Vault, CyberArk Conjur, and OpenBao for retail?

Akeyless offers a cloud-native SaaS architecture with hybrid deployment options, eliminating the need for cluster deployments and high maintenance required by HashiCorp Vault, CyberArk Conjur, and OpenBao. For POS edge resilience, Akeyless uses lightweight gateways with local caching, while competitors require full cluster deployment per store. DFC™ technology provides per-POS key fragments for blast-radius control, and offline-capable gateway caches ensure continued operation during outages. Source: Akeyless Retail Blog

What are the advantages of Akeyless over AWS Secrets Manager and CyberArk Conjur?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with DevOps tools, and provides advanced features like Universal Identity and automated credential rotation. Unlike AWS Secrets Manager, which is limited to AWS, and CyberArk Conjur, which focuses on enterprise PAM, Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, reducing operational complexity and costs. Source: Akeyless vs AWS Secrets Manager, Akeyless vs CyberArk

Implementation & Support

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Self-guided product tours, platform demos, tutorials, and 24/7 support are available to help users get started quickly. Source: Akeyless Modern PAM, Product Tour

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and maintenance, and extensive technical documentation and tutorials help with troubleshooting. For unresolved issues, an escalation procedure is in place. Source: Akeyless Support

What training and technical resources are available to help customers adopt Akeyless?

Customers can access self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack channel are available for troubleshooting and guidance. These resources ensure quick and effective adoption without requiring extensive technical expertise. Source: Product Tour, Tutorials

Customer Proof & Success Stories

Can you share specific case studies or success stories of retailers using Akeyless?

Yes. Retailers like Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration. Progress, a cloud storage provider, saved 70% of maintenance and provisioning time using Akeyless’s cloud-native SaaS platform. Constant Contact scaled in a multi-cloud, multi-team environment with Akeyless. For more, see the Constant Contact case study, Cimpress case study, and Progress case study.

What feedback have customers given about the ease of use of Akeyless?

Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone, Principal Application Security Engineer at Cimpress, stated: "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. We haven’t had to worry about credential leakage. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." Source: Cimpress Case Study

Technical Documentation & API

Does Akeyless provide an API and technical documentation?

Yes, Akeyless provides a comprehensive API for its platform. API documentation and technical resources are available at Akeyless API Documentation. Additional documentation covers platform overview, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Source: Akeyless Docs

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Reinventing Secrets Management for the Retail Industry

Real-World Learnings from Akeyless Deployments Across Global Retail Giants

Introduction

Akeyless Secrets Management is trusted by some of the largest retailers in the world, powering secure operations across thousands of stores and complex digital commerce environments. The insights in this blog come directly from real-world, large-scale Akeyless retail deployments distilling what works best to secure secrets, protect Point of Sale (POS) systems, and ensure operational resilience during peak sales periods.

In today’s retail sector, digital operations span from e-commerce platforms to in-store POS systems. As companies evaluate tools like CyberArk Conjur, HashiCorp Vault, or OpenBao, Akeyless stands above the rest offering cloud-native, vaultless secrets management, unlimited scalability, and advanced security features that address modern retail challenges. With both pure SaaS and hybrid-SaaS deployment options, Akeyless adapts to your infrastructure and security needs.

Built for Retail Scale: Effortless Resilience When It Matters Most

One of the largest retailers in the world who had deployed HashiCorp Vault, prior to switching to Akeyless mentioned that traditional vaults often buckle under demand due to cluster complexity and manual maintenance. Their reason for choosing Akeyless was because it delivers multi-region high availability, elastic scalability, and resilient operations that keep retail systems running even during peak loads.

A key Akeyless differentiator is the hybrid architecture with lightweight, stateless gateways that can be deployed inside a customer’s private network. These gateways:

  • Akeyless gateways are stateless and don’t store sensitive data locally, making them easy to scale, upgrade, and maintain.
  • Communicate with the Akeyless SaaS backend in an outbound-only manner, simplifying network configuration and enhancing security.
  • In the event of a temporary loss of backend connectivity, continue to serve secrets from an encrypted, read-only cache, ensuring uninterrupted service for mission-critical systems.

This approach not only eliminates the operational burden of building and managing vault clusters in each location (as with HashiCorp Vault) but also gives retailers the flexibility to deliver high-speed, local secrets access without compromising security or manageability.

Securing POS Edge Systems: Blast-Radius Control Meets Offline Resilience

The same vendor also highlighted another reason for choosing Akeyless. Retail POS systems expose unique risk factors:

  • If one POS is compromised, it must not compromise the entire network. Controlling the blast radius is essential.
  • Stores must continue functioning even with limited or no internet access.

Akeyless addresses both:

  • A lightweight Akeyless Gateway can be deployed in each store unlike HashiCorp Vault, which would require full cluster deployment per store, increasing costs and complexity.
  • This gateway includes local caching, enabling stores to operate seamlessly even if network connectivity is degraded. It serves locally cached secrets until connectivity is restored.
  • Combined with DFC (Distributed Fragments Cryptography™), each POS holds its own key fragment. Even if one store is breached, the damage is contained; no full key compromise, no lateral access.

This setup delivers robust security and resilient operations edge-to-cloud.

Maximum Security, Zero Sacrifice: 

The patented Distributed Fragments Cryptography DFC™ technology from Akeyless splits encryption keys across regions and never reconstructs them during operations. One fragment remains on-premises ensuring zero-knowledge encryption and total customer control over secrets. Our Vaultless Secrets Management approach is essentially the combination of DFC and our cloud-native SaaS platform. This brings the ease of use, management, scalability and efficiency of SaaS but with complete control of your security ensuring you get maximum security with no compromises. 

Easy Integration & Unified Secrets Management Across Retail Workflows

Akeyless unifies management of credentials, keys, certificates, and more across cloud, legacy, and DevOps pipelines. Seamless integrations (e.g., CI/CD, orchestration platforms, Kubernetes, and other vaults) make migration painless.

A consistent control plane across your entire infrastructure helps streamline access policies and audit logs.

Prime Alternative to Conjur, Vault & Infisical – Without the Ops Burden

RequirementCyberArk/HashiCorp/OpenBaoAkeyless
SaaS ArchitectureRequires cluster deployment & high maintenanceCloud-native SaaS available in both pure SaaS & hybrid-SaaS models
POS Edge ResilienceRequires full cluster per storeLightweight gateway with local caching per store
Blast-radius ControlShared infrastructure increases riskPer-POS key fragment with DFC™ isolates risk
High Availability During OutagesConnectivity issues cripple POS systemsOffline-capable gateway cache ensures continued operation
Future-Ready for AI AgentsNo native handlingSecretlessAI™ for autonomous, secure agent access

Future-Proof with Akeyless SecretlessAI™

Anticipating AI-driven retail storefronts and intelligent agents, SecretlessAI™ delivers just-in-time credentials for non-human identities, no more embedded API keys. Authentication leverages machine identity (e.g., Kubernetes service accounts, cloud IAM).

Support for SPIFFE via SPIRE enables secretless authentication for autonomous workloads. Meanwhile, built-in PKI-as-a-Service, policy-driven access, and auditing keep AI integration secure.

Want to secure your POS edge, limit blast radius, and support AI-powered retail innovations?

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