Frequently Asked Questions
Support & Implementation
How can I contact Akeyless support?
You can reach Akeyless support 24/7 by emailing [email protected]. For unresolved requests or expedited problem resolution, contact [email protected]. You can also submit a ticket via our support ticket page or join the Slack support channel for direct troubleshooting and guidance: Slack Support.
What customer service and support options are available after purchasing Akeyless?
Akeyless provides 24/7 customer support, proactive assistance with upgrades, a Slack support channel, and extensive technical documentation and tutorials. Customers can submit tickets, email support, or access resources at Akeyless Resources to troubleshoot and optimize their platform usage. For escalation, contact [email protected].
How long does it take to implement Akeyless, and how easy is it to get started?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases like deploying in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple with a self-guided product tour, platform demos, and step-by-step tutorials. 24/7 support is available throughout the process.
What training and technical support is available to help customers adopt Akeyless?
Akeyless offers a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack channel are available for troubleshooting and guidance.
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Customers have access to technical documentation and tutorials for self-service troubleshooting. For more information, visit Akeyless Resources.
Features & Capabilities
What are the key capabilities and benefits of Akeyless?
Akeyless offers Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, vaultless architecture, centralized secrets management, out-of-the-box integrations (AWS IAM, Azure AD, Jenkins, Kubernetes), and a cloud-native SaaS platform. Benefits include enhanced security, operational efficiency, cost savings (up to 70% in maintenance/provisioning time), scalability, and compliance with international standards. Learn more.
Does Akeyless provide an API?
Yes, Akeyless provides an API for its platform. API documentation is available at Akeyless API documentation. The platform supports API Keys for secure authentication for both human and machine identities. Learn more about API Keys.
Where can I find technical documentation for Akeyless?
Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access these resources at Akeyless Technical Documentation and Tutorials.
Security & Compliance
What security and compliance certifications does Akeyless have?
Akeyless holds certifications including ISO 27001, FIPS 140-2, CSA STAR, PCI DSS, and SOC 2 Type II. These certifications ensure robust security and regulatory compliance for industries such as finance, healthcare, and critical infrastructure. For details, visit the Akeyless Trust Center.
How does Akeyless ensure product security and compliance?
Akeyless complies with international standards (ISO 27001, SOC 2 Type II, PCI DSS, GDPR), uses patented encryption technologies, enforces Zero Trust Access, provides audit and reporting tools, and maintains a Trust Center for transparency. Certifications include ISO 27001, FIPS 140-2, and CSA STAR. Visit the Trust Center for more information.
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers. Industries served include technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, and K Health. Learn more about our customers.
What core problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. Solutions include Universal Identity, Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations. See case studies.
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance/provisioning time), scalability, compliance, and improved employee productivity. These impacts are supported by customer case studies and testimonials. Learn more.
Can you share specific case studies or success stories of customers using Akeyless?
Yes, Akeyless has several case studies and success stories, including Constant Contact scaling in multi-cloud environments (read here), Cimpress transitioning from Hashi Vault (read here), Progress saving 70% in maintenance time (read here), and Wix benefiting from centralized secrets management (watch here).
What feedback have customers given about the ease of use of Akeyless?
Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation... It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted its scalability and enterprise-class capabilities. Read Cimpress Case Study, Wix Testimonial, Constant Contact Case Study.
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides Universal Identity, Zero Trust Access, and a cloud-native SaaS platform for hybrid and multi-cloud environments. Compared to HashiCorp Vault's self-hosted model, Akeyless reduces operational overhead and enables faster deployment and scalability. Learn more.
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations (Jenkins, Kubernetes, Terraform), and provides cost efficiency with a pay-as-you-go model. It features Universal Identity and Zero Trust Access, which are not available in AWS Secrets Manager. Learn more.
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides Zero Trust Access, granular permissions, and vaultless architecture, reducing operational complexity and costs. Learn more.
Who are some of Akeyless's customers?
Akeyless is trusted by companies such as Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. These organizations span industries including technology, finance, manufacturing, and cloud infrastructure. See more customers.
Industries & Case Studies
What industries are represented in Akeyless's case studies?
Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). Explore case studies.
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When was this page last updated?
This page wast last updated on 12/12/2025 .