What is the Akeyless integration with ServiceNow and why is it important?

The Akeyless integration with ServiceNow enables IT administrators and security professionals to manage access controls, secrets, and credentials directly from the ServiceNow platform. This integration leverages Akeyless’s Vaultless® Secrets Management capabilities, allowing for centralized management, enhanced security, and streamlined workflows. IT admins can provision access, update credentials, and revoke permissions within ServiceNow, eliminating the need to switch between platforms and reducing operational complexity. Secrets remain securely stored and encrypted within Akeyless using patented Distributed Fragments Cryptography™ (DFC), ensuring robust protection.

What types of secrets can I manage through the Akeyless-ServiceNow integration?

You can manage a wide variety of secrets through this integration, including API keys, database credentials, encryption keys, SSH keys, application passwords, and certificates. This flexibility allows organizations to secure and control access to all critical secrets needed for IT operations directly within ServiceNow, while securely storing the secrets within Akeyless.

How does the Akeyless-ServiceNow integration enhance security?

The integration allows IT administrators to manage access requests, credential rotation, and secret creation directly from ServiceNow. Secrets are securely stored and encrypted in Akeyless, leveraging its Vaultless® architecture and Distributed Fragments Cryptography™. This approach reduces the risk of exposure, improves compliance, and ensures that even if ServiceNow is compromised, secrets remain protected within Akeyless.

Can I customize the Akeyless-ServiceNow integration for my organization?

Yes, the integration is highly customizable. Organizations can create custom scripts and workflows within ServiceNow to handle unique use cases, automate secret rotation policies, and design custom approval workflows for access requests. This flexibility ensures the integration aligns with existing business processes and security requirements.

How does the API integration between Akeyless and ServiceNow work?

ServiceNow interacts with Akeyless through APIs, enabling real-time data exchange and automation of secrets management tasks. IT admins can configure ServiceNow to trigger API calls to Akeyless for access requests, approvals, and revocations. The Event Center in Akeyless displays access requests and other events, providing a comprehensive audit trail. For implementation details, refer to the official documentation.

What are the key features of Akeyless?

Akeyless offers Vaultless® Secrets Management, Universal Identity (solving the Secret Zero Problem), Zero Trust Access with granular permissions and Just-in-Time access, automated credential rotation, centralized secrets management, cloud-native SaaS platform, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. These features enhance security, operational efficiency, and scalability.

Does Akeyless provide an API for integration?

Yes, Akeyless provides a comprehensive API for its platform, supporting secure interactions for both human and machine identities. API documentation is available at docs.akeyless.io/docs, and API Keys are supported for authentication.

What technical documentation is available for Akeyless?

Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS target integration, PKI-as-a-Service, and more. These resources provide in-depth knowledge and step-by-step instructions for implementing and using Akeyless solutions. Access documentation at docs.akeyless.io and tutorials.akeyless.io/docs.

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001 (valid through 2025), SOC 2 Type II, FIPS 140-2 (certificate 4824), PCI DSS, and CSA STAR (CSA STAR Registry). These certifications demonstrate Akeyless’s commitment to robust security and regulatory compliance for industries such as finance, healthcare, and critical infrastructure.

How does Akeyless ensure data protection and security?

Akeyless uses patented encryption technologies, including Distributed Fragments Cryptography™ (DFC), to secure data in transit and at rest. The platform enforces Zero Trust Access, granular permissions, and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools are provided for compliance and regulatory requirements. More details are available at the Akeyless Trust Center.

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations seeking secure, scalable, and efficient secrets management, identity security, and encryption solutions benefit from Akeyless. Customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox.

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud and hybrid environments, compliance with international standards, and improved employee productivity. These impacts support business growth and success.

Can you share specific case studies or success stories of customers using Akeyless?

Yes, Akeyless has several case studies and success stories: Constant Contact scaled in a multi-cloud, multi-team environment; Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration; Progress saved 70% of maintenance and provisioning time using Akeyless’s cloud-native SaaS platform; Wix adopted Akeyless for centralized secrets management and Zero Trust Access.

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple, with self-guided product tours, platform demos, tutorials, and 24/7 support available.

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting, and technical documentation and tutorials are provided for self-service. For escalations, contact support_escalation@akeyless.io.

What training and technical support is available to help customers get started with Akeyless?

Akeyless offers a self-guided product tour, platform demos, tutorials, and comprehensive technical documentation. 24/7 support and a Slack support channel are also available for troubleshooting and guidance.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 customer support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains up-to-date and secure. Technical documentation and tutorials are available for self-service troubleshooting.

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a Vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity compared to HashiCorp Vault’s self-hosted model. Akeyless provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, and is delivered as a cloud-native SaaS platform for faster deployment and easier scalability.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with tools like Jenkins, Kubernetes, and Terraform, and provides cost efficiency with a pay-as-you-go pricing model. It also features Universal Identity and Zero Trust Access, which are not available in AWS Secrets Manager.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides advanced security measures like Zero Trust Access and Vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions.

What feedback have customers shared about the ease of use of Akeyless?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, 'We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works—it’s been a really smooth, really easy process.' Shai Ganny (Wix) stated, 'The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely.' Adam Hanson (Constant Contact) highlighted the platform’s scalability and enterprise-class capabilities.

When was this page last updated?

This page wast last updated on 12/12/2025 .

Akeyless and ServiceNow: Optimize IT Workflows

June 13, 2024
Posted by Joyce Ling

What is ServiceNow?

ServiceNow is a comprehensive platform that offers a wide range of enterprise services, particularly known for its capabilities in IT service management (ITSM). ServiceNow allows organizations to streamline their operations by centralizing data, automating workflows, and providing a single point of control for IT and business processes. Essentially, ServiceNow can replace multiple platforms, handling everything from HR processes to IT management, making it a vital tool for large enterprises.

Introducing the Akeyless Integration with ServiceNow

The integration of Akeyless with ServiceNow brings a new level of efficiency and security to enterprise IT environments. Furthermore, this integration allows IT administrators and security professionals to manage access controls directly from the ServiceNow platform, leveraging Akeyless’s Vaultless® Secrets Management capabilities.

Why is this integration important?

Centralized Management

The primary benefit of this integration is centralized management. IT administrators can now manage secure workflows within ServiceNow when performing tasks such as provisioning access, updating credentials, or revoking permissions. Consequently, this eliminates the need to switch between different platforms, saving time and reducing the complexity of managing multiple systems.

Enhanced Security

Akeyless enhances the security framework of ServiceNow by providing robust secrets management. Since IT admins can now manage access requests within ServiceNow, they don’t have to manage access in an additional platform. However, secrets are still stored securely within Akeyless and encrypted with Distributed Fragments Cryptography^TM. This ensures that security isn’t sacrificed for efficiency.

Streamlined Workflows

The Akeyless integration streamlines workflows involving secrets management. For example, when onboarding a new employee, you can manage all necessary access permissions and credentials through ServiceNow, simplifying the process and reducing the risk of errors. This seamless integration ensures efficient handling of every aspect of the onboarding process, from access requests to credential management, within a single platform.

Key Components of the ServiceNow Integration

API Integration

At the core of this integration is API connectivity. Specifically, ServiceNow interacts with Akeyless through APIs that enable real-time data exchange and automation of secrets management tasks.

Event Center

Akeyless’s Event Center displays access requests from ServiceNow and other events in one convenient location. Consequently, this ensures efficient logging and management of all activities, providing a comprehensive audit trail.

Seamless Interface

The integration makes it easier to view and manage access requests without needing to navigate away from ServiceNow.

Use Case: Access Request via ServiceNow

One of the most common use cases for integrating Akeyless with ServiceNow is managing access requests. Specifically, by leveraging the Akeyless API within ServiceNow, IT personnel can efficiently approve or decline access requests directly from the ServiceNow platform. This integration simplifies the approval process, enhances security by reducing manual errors, and ensures compliance with organizational standards.

IT admins can now configure ServiceNow to interact with Akeyless through API calls. Access requests trigger events that ServiceNow receives, allowing IT admins to manage these requests. Admins then communicate their actions, whether approval or denial, back to Akeyless, automating the provisioning or revocation of access. For a detailed implementation guide, please refer to the documentation.

FAQ: Akeyless and ServiceNow Integration

Q: What types of secrets can I manage through this integration?

A: The integration allows you to manage a wide variety of secrets, including but not limited to API keys, database credentials, encryption keys, SSH keys, application passwords, and certificates. This flexibility lets organizations secure and control access to all critical secrets needed for their IT operations directly within ServiceNow, while securely storing the secrets within Akeyless.

Q: How does this integration enhance security?

A: The integration lets IT administrators manage access requests, rotation, and the creation of secrets directly from the ServiceNow platform. This approach allows them to handle secrets carefully, reducing the risk of exposure and improving compliance. With Akeyless’s vaultless approach, IT administrators securely store and encrypt secrets in Akeyless, preventing unauthorized access even if ServiceNow is compromised. This centralized and secure management streamlines operations and maintains strict security standards.

Q: Can I customize the integration?

A: Yes, you can customize the integration to meet the specific needs of different organizations. You can create custom scripts and workflows within ServiceNow to handle unique use cases. For instance, organizations can automate secret rotation policies, create custom approval workflows for access requests, and integrate with other IT processes. This flexibility ensures the integration aligns with existing business processes and security requirements, providing a seamless experience.

Simplifying Secrets Management with Akeyless and ServiceNow

Akeyless simplifies secrets management by integrating directly with ServiceNow, offering a seamless experience for IT administrators. This integration not only enhances security but also streamlines various IT operations, making it a valuable tool for enterprises. Furthermore, with features like approval workflows, event-driven automation, and an API framework, managing secrets has never been easier.

About Akeyless

Akeyless Security is the company behind the Akeyless Platform, a SaaS-based Vaultless® Secrets Management platform that simplifies protection of credentials, certificates and keys in multiple cloud and DevOps environments. Akeyless pioneered the Vaultless® approach to secrets management that combines benefits of cloud-native SaaS with patented Distributed Fragment Cryptography™ (DFC) delivering ease of use, maintenance, scalability and deployment while enhancing security. Akeyless is trusted by leading Fortune 500 companies and global technology partners to deliver Secrets Management, Password Management, Certificate Lifecycle Management, Secure Remote Access, and Encryption and Key Management Services (KMS) in multi-cloud environments.

See Akeyless in action. Book a custom demo and learn more about SaaS-based Secrets Management today.

Table of Contents

Frequently Asked Questions

Integration with ServiceNow