Frequently Asked Questions

Product Information & Core Concepts

What is the Secret Zero Problem, and how does Akeyless solve it?

The Secret Zero Problem refers to the vulnerability created when organizations store a master token or secret ("secret zero") to access resources in secrets management vaults, key management systems, or hardware security modules. If secret zero is compromised, attackers can gain access to critical infrastructure. Akeyless solves this problem with its proprietary Universal Identity authentication method, which eradicates secret zero by using temporary, auto-rotating tokens and authentication inheritance. This approach ensures that secret zero is ephemeral and does not create a persistent backdoor for attackers. Learn more

What is Universal Identity, and how does it work?

Universal Identity is Akeyless's proprietary authentication method designed to eliminate the Secret Zero Problem. It works by continuously authenticating users and machines via temporary, auto-expiring tokens. These tokens are generated with a designated time-to-live (TTL) and are automatically rotated, invalidating previous tokens. Additionally, Universal Identity supports authentication inheritance, allowing child tokens to inherit permissions from parent tokens and auto-rotate, securing the entire authentication tree with minimal overhead. See documentation

What are the main features of Akeyless?

Akeyless offers several key features, including:

Learn more

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations seeking secure, scalable, and efficient secrets management, identity security, and encryption solutions will benefit from Akeyless. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. About us

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security through Zero Trust Access and automated credential rotation, operational efficiency via centralized secrets management, and significant cost savings—case studies show up to 70% reduction in maintenance and provisioning time. The platform supports multi-cloud and hybrid environments, improves employee productivity, and helps organizations meet compliance requirements. Progress case study

Can you share specific case studies or customer success stories?

Yes, Akeyless has several case studies and success stories:

Features & Capabilities

Does Akeyless support API access and integrations?

Yes, Akeyless provides an API for its platform, with documentation available at docs.akeyless.io/docs. The platform supports API Keys for authentication and offers out-of-the-box integrations with AWS IAM, Azure AD, Jenkins, Kubernetes, Terraform, and more, making it ideal for DevOps workflows. See integrations

What technical documentation is available for Akeyless?

Akeyless offers comprehensive technical documentation, including:

These resources provide step-by-step instructions for implementing and using Akeyless solutions. See documentation

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless holds several certifications, including:

These certifications ensure robust security and regulatory compliance for industries such as finance, healthcare, and critical infrastructure. Trust Center

How does Akeyless protect sensitive data?

Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces Zero Trust Access with granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools track every secret for compliance and regulatory readiness. Trust Center

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless differs from HashiCorp Vault by offering a vaultless, cloud-native SaaS architecture that eliminates the need for heavy infrastructure, reducing costs and complexity. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, ensuring faster deployment and easier scalability. Akeyless vs HashiCorp Vault

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, unlike AWS Secrets Manager which is limited to AWS. It offers better integration across diverse environments, advanced features like Universal Identity and Zero Trust Access, and significant cost savings with a pay-as-you-go pricing model. Akeyless vs AWS Secrets Manager

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs. Akeyless vs CyberArk

Implementation & Ease of Use

How long does it take to implement Akeyless, and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers a self-guided product tour, platform demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Product Tour

What feedback have customers shared about the ease of use of Akeyless?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Cimpress Case Study

Support & Training

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Extensive technical documentation and tutorials are offered to help customers understand and implement the platform. For unresolved issues, an escalation procedure is available. Contact Support

What training and technical support is available to help customers get started?

Akeyless offers a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support is available for any questions or issues during setup and beyond, including direct access via Slack. Product Tour | Tutorials

Pain Points & Problems Solved

What core problems does Akeyless solve?

Akeyless addresses several key challenges:

What pain points do Akeyless customers commonly face?

Common pain points include securely authenticating without hardcoded secrets, inefficiencies with legacy tools, scattered secrets across environments, excessive access permissions, high operational costs, and complex integrations. Akeyless solves these with Universal Identity, Zero Trust Access, centralized management, and seamless integrations. Case Studies

Industries & Customer Proof

Which industries are represented in Akeyless's case studies?

Akeyless's case studies showcase solutions in technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). See case studies

Who are some of Akeyless's customers?

Akeyless is trusted by organizations such as Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See more

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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How to Solve the Secret Zero Problem with Akeyless

In this article, we’ll introduce Universal Identity, our proprietary authentication method that keeps organizations safe and productive by solving the secret zero problem for the modern enterprise with hybrid infrastructure. 

The secret zero problem

In 2020, 37 percent of credential theft breaches used stolen or weak credentials.* One particular area of credential vulnerability lies in the secret zero problem. 

With many different resources to access in an enterprise environment, DevOps and technology professionals store their credentials in secrets management vaults, key management systems, or hardware security modules (HSM). All of these require user authentication with a master token or secret, also known as secret zero. If secret zero becomes compromised, you’re rolling out a welcome mat to your infrastructure. 

Wherever secret zero is stored, there’s now a vulnerable point of entry for motivated attackers to find their way inside your virtual walls.

A solution: Universal Identity

At Akeyless, we’ve designed an authentication method called Universal Identity that sidesteps the secret zero problem. There are different solutions to this problem, but we think the best way is to eradicate secret zero entirely.

At a high level, Akeyless Universal Identity achieves this in two main ways:

  • First, by continually authenticating via temporary, rotating tokens
  • Second, by allowing machines to inherit authentication from a parent machine, creating an authentication tree

Instead of using secret zero for authentication, you can use Universal Identity to authenticate continuously via an auto-expiring token. 

How Universal Identity works

The first part of Universal Identity is the auto-rotation of tokens. To start, the user generates a one-time starter token with our CLI or Akeyless web console. When creating the token, the user can designate the time to live, or TTL. The TTL tells Akeyless when to generate a new token, which immediately invalidates the previous token. For example, if the TTL of the token is one minute, Akeyless generates a randomized token every minute to replace the expired one.

Being able to auto-rotate tokens means that secret zero only exists for a short time. In other systems, secret zero lasts forever, or until someone generates a new token to replace it.  

The second piece of Universal Identity lies in authentication inheritance, where a token inherits a set of permissions from its parent. In Akeyless, not only do child tokens inherit a subset of permissions from its parent token, they also auto-rotate. This eliminates the secret zero problem for the entire authentication tree, with little to no overhead. 

Conclusion

In summary, auto-rotating tokens means secret zero no longer holds all the power. With Akeyless, secret zero is ephemeral—and it doesn’t create a backdoor for hackers to come in and out of your infrastructure at their choosing. With token inheritance, this model resolves the secret zero problem at scale. 

To learn even more about Universal Identity, see our documentation.

Want to see how Universal Identity fits in your infrastructure? Book a custom demo with us today.

*Verizon Business 2020 Data Breach Investigations Report

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