Frequently Asked Questions

Features & Capabilities

What features does Akeyless offer for secrets management and machine identity security?

Akeyless provides a unified platform for secrets management, certificate lifecycle management, encryption & key management, password management, and modern PAM. Key features include Vaultless Architecture (no heavy infrastructure required), Universal Identity (solves the Secret Zero Problem), Zero Trust Access (granular permissions and Just-in-Time access), automated credential rotation, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. These capabilities are designed to centralize control, automate protection, and scale security for both human and machine identities. Learn more

Does Akeyless support API access and integration for machine identities?

Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API Keys are available for authentication, and comprehensive API documentation can be found at Akeyless API Documentation.

What technical documentation is available for Akeyless users?

Akeyless offers extensive technical documentation, including platform overviews, password management guides, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for implementing and using Akeyless solutions. Access the documentation at Akeyless Technical Docs and Tutorials.

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR. These certifications demonstrate adherence to strict IT security standards, validated cryptographic modules, and cloud security best practices. For more details and downloadable certificates, visit the Akeyless Trust Center.

How does Akeyless protect sensitive data and enforce security?

Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces Zero Trust Access with granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools track every secret for compliance and regulatory readiness. Learn more at the Trust Center.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Learn more about our customers

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. Read the Progress case study

Can you share specific case studies or customer success stories?

Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (case study). Progress saved 70% of maintenance and provisioning time (case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (video).

What pain points does Akeyless address for organizations?

Akeyless helps organizations solve the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration complexity. The platform centralizes secrets management, automates credential rotation, enforces Zero Trust Access, and simplifies adoption with out-of-the-box integrations. See case studies

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a SaaS-based, vaultless architecture that eliminates the need for heavy infrastructure, reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. See detailed comparison

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, while AWS Secrets Manager is limited to AWS. Akeyless offers better integration across diverse environments, advanced features like Universal Identity and Zero Trust Access, and significant cost savings with a pay-as-you-go pricing model. See detailed comparison

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions. See detailed comparison

Implementation & Support

How long does it take to implement Akeyless, and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native design and lack of infrastructure management requirements. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple, with self-guided product tours, platform demos, tutorials, and 24/7 support available. Take a product tour

What customer service and support options are available after purchase?

Akeyless offers 24/7 customer support via ticket submission, email, and Slack. Proactive assistance is available for upgrades and troubleshooting. Technical documentation and tutorials are provided for self-service, and an escalation procedure is in place for expedited problem resolution. Contact support

What training and technical support is available to help customers get started?

Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support is available via ticket, email, and Slack. The support team also assists with upgrades and troubleshooting to ensure smooth adoption. See platform demo

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades to keep the platform secure and up-to-date, minimizing downtime. Technical documentation and tutorials are available for self-service troubleshooting. Access resources

Customer Feedback & Proof

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." Shai Ganny (Wix) stated, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted the platform's scalability and enterprise-class capabilities. Read Cimpress case study

Industries & Case Studies

Which industries are represented in Akeyless's case studies?

Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These examples demonstrate the platform's versatility across different sectors. See all case studies

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