Frequently Asked Questions
Product Information & Features
What is Akeyless and what does it offer?
Akeyless is a cloud-native SaaS platform for secrets management, identity security, and encryption. It provides solutions such as Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. These features help organizations secure sensitive data, streamline operations, and reduce costs. Learn more
Does Akeyless provide an API for integration?
Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation and guides are available at Akeyless API documentation, and API Keys are supported for authentication. Learn more about API Keys.
What technical documentation is available for Akeyless?
Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS target integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for implementation and troubleshooting. Access the documentation at Akeyless Technical Docs and Tutorials.
What are the key capabilities and benefits of Akeyless?
Key capabilities include Universal Identity, Zero Trust Access, automated credential rotation, Vaultless Architecture, centralized secrets management, and out-of-the-box integrations. Benefits include enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability for multi-cloud environments, and compliance with international standards. See more
Security & Compliance
What security and compliance certifications does Akeyless hold?
Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications ensure strict IT security standards, validated cryptographic modules, and compliance with regulatory frameworks. For details, visit the Akeyless Trust Center.
How does Akeyless ensure data protection and encryption?
Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces Zero Trust Access, granular permissions, and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools are provided to track every secret for compliance and regulatory readiness. Learn more
Use Cases & Target Audience
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers. Industries served include technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, and K Health. Learn more about our customers
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability for multi-cloud environments, compliance with international standards, and improved employee productivity. These impacts are supported by customer case studies and testimonials. See more
Pain Points & Solutions
What core problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. Solutions include Universal Identity, Zero Trust Access, automated credential rotation, centralized secrets management, and seamless integrations. Read case studies
What feedback have customers shared about the ease of use of Akeyless?
Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." Shai Ganny (Wix) highlighted the simplicity and security benefits. Adam Hanson (Constant Contact) emphasized scalability and confidence in the platform. Read Cimpress Case Study, Wix Testimonial, Constant Contact Case Study
Implementation & Support
How long does it take to implement Akeyless and how easy is it to start?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple with self-guided product tours, platform demos, tutorials, and 24/7 support. Product Tour, Platform Demo, Tutorials
What customer service and support options are available after purchase?
Akeyless provides 24/7 customer support via ticket submission (Support Ticket), email ([email protected]), and Slack channel (Slack Support). Proactive assistance is available for upgrades and troubleshooting, with escalation procedures for urgent issues. Extensive technical documentation and tutorials are also provided. Akeyless Resources
What training and technical support is available to help customers get started?
Akeyless offers self-guided product tours, platform demos, tutorials, and comprehensive technical documentation to help customers get started. 24/7 support and a Slack channel are available for troubleshooting and guidance. Proactive assistance ensures the platform remains up-to-date and secure. Product Tour, Platform Demo, Tutorials, Support
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Customers have access to technical documentation and tutorials for self-service troubleshooting. Contact Support, Resources
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a Vaultless Architecture, eliminating the need for heavy infrastructure and reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. Akeyless vs HashiCorp Vault
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers better integration across diverse environments, and provides advanced features like Universal Identity and Zero Trust Access. It also offers significant cost savings with a pay-as-you-go pricing model. Akeyless vs AWS Secrets Manager
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and Vaultless Architecture, reducing operational complexity and costs. Akeyless vs CyberArk
Customer Success Stories & Case Studies
Can you share specific case studies or success stories of customers using Akeyless?
Yes, Akeyless has several case studies and success stories. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (Case Study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (Success Story). Progress saved 70% of maintenance and provisioning time (Case Study). Wix benefited from centralized secrets management and Zero Trust Access (Video).
Which industries are represented in Akeyless's case studies?
Industries represented include technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These case studies demonstrate Akeyless's versatility across different sectors. See case studies
