Frequently Asked Questions

Zero-Trust Security & Remote Access

What is zero-trust security and how does it work?

Zero-trust security is a cybersecurity model that assumes no user or device—internal or external—should be trusted by default. Every access request must be verified based on identity, device, location, and other attributes. This approach replaces traditional perimeter-based security, ensuring that even if an attacker gains network access, they face strict verification and minimal privileges. Learn more in our Zero-Trust Security Glossary.

How does zero-trust remote access work?

Zero-trust remote access applies zero-trust principles to employees, partners, machines, or clients connecting to internal networks. Access is granted only when needed, with no permanent privileges. Secrets management technologies ensure credentials are generated or retrieved securely for each session, minimizing risk. For more details, see this blog post.

How do IAM and PAM support zero-trust security?

Identity and Access Management (IAM) creates unique digital identities for users, verifying multiple attributes before granting access. Privileged Access Management (PAM) adds extra security for privileged accounts, ensuring only necessary access is provided for specific tasks. Both IAM and PAM are foundational to zero-trust, enforcing strict verification and least-privilege access. Learn more in our IAM Glossary and PAM Glossary.

How is secrets management used with zero-trust remote access?

Secrets management platforms securely handle credentials for both human and machine identities, generating or retrieving them only when needed. This supports zero-trust remote access by ensuring credentials are not permanently stored or exposed, and by enabling short-lived certificates for machine-to-machine interactions. See our Secrets Management Platform for more information.

Features & Capabilities

What are the key features of Akeyless?

Akeyless offers vaultless architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, centralized secrets management, cloud-native SaaS deployment, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. These features enable secure, scalable, and efficient secrets management for hybrid and multi-cloud environments. Learn more.

Does Akeyless provide an API?

Yes, Akeyless provides a robust API for secure interactions with its platform, supporting both human and machine identities. API documentation and authentication details are available at Akeyless API Documentation.

What technical documentation is available for Akeyless?

Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access all resources at Akeyless Technical Documentation and Tutorials.

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless is certified for ISO 27001 (certificate), SOC 2 Type II (details), FIPS 140-2 (certificate), PCI DSS (details), and CSA STAR (registry). These certifications ensure robust security and regulatory compliance for industries like finance, healthcare, and critical infrastructure. Visit the Akeyless Trust Center for more information.

How does Akeyless ensure data protection and encryption?

Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces granular permissions, Just-in-Time access, and provides audit and reporting tools to track every secret, supporting audit readiness and regulatory compliance. More details are available at the Akeyless Trust Center.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless serves IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, and Progress Chef. See more on our About Us page.

What business impact can customers expect from Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. See case studies for real-world impact: Constant Contact, Cimpress, Progress, Wix.

What problems does Akeyless solve?

Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. Its Universal Identity, Zero Trust Access, and automated credential rotation features directly tackle these pain points. See customer stories.

Can you share specific case studies or customer success stories?

Yes. Constant Contact scaled in a multi-cloud environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security (case study). Progress saved 70% of maintenance time (case study). Wix adopted Akeyless for centralized secrets management (video).

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, SaaS-based architecture, reducing infrastructure complexity and operational overhead compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. See detailed comparison.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with diverse tools, and provides cost efficiency with a pay-as-you-go model. It includes advanced features like Universal Identity and Zero Trust Access, which are not standard in AWS Secrets Manager. See detailed comparison.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs. See detailed comparison.

Implementation & Ease of Use

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Product Tour | Platform Demo | Tutorials

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation... it’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted its scalability and enterprise-class capabilities. Cimpress Case Study | Wix Testimonial | Constant Contact Case Study

Support & Training

What customer service and support options are available?

Akeyless provides 24/7 customer support via ticket submission (support page), email ([email protected]), and Slack (Slack channel). Proactive assistance is available for upgrades, and escalation procedures are in place for urgent issues ([email protected]). Technical documentation and tutorials are also provided (Resources).

What training and technical support is available to help customers get started?

Akeyless offers self-guided product tours (Product Tour), platform demos (Platform Demo), tutorials (Tutorials), and comprehensive technical documentation (Resources). 24/7 support and Slack channels are available for troubleshooting and guidance.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades, ensuring the platform remains secure and up-to-date. Customers have access to technical documentation and tutorials for self-service troubleshooting. Contact Support

Industries & Customer Proof

Which industries are represented in Akeyless's case studies?

Akeyless's case studies feature technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). See case studies for more details.

Who are some of Akeyless's customers?

Akeyless is trusted by Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See more customers.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Zero-Trust Security and Remote Access

The concept of zero-trust security is centered around the idea that an organization should not trust anything or anyone by default, both inside and outside of its infrastructure. Before granting access to the organization’s infrastructure, identity, device, apps, and other specifications must be verified. 

The zero-trust model of cybersecurity replaced the old philosophy of surrounding the infrastructure with firewalls and assuming everything behind them is safe. In these old models, an attacker would only need to penetrate the infrastructure and to gain access to sensitive data. 

With the zero-trust philosophy, an organization makes a conscious decision to verify every request, regardless of where in the network that request originates. 

What Is Zero-Trust Security? 

Zero-trust principles apply to both employees and machines. Instead of one system having permanent rights to another, zero-trust calls for any machine-to-machine requests to be fully verified, even if both systems are internal. 

Bad actors aren’t the only factor driving the adoption of the zero-trust model. An evolving workplace means that an organization’s infrastructure is no longer neatly tucked away behind a firewall. Instead, IT services are typically provided by a mix of in-house and cloud services. Doing so creates a need for a new way of viewing trust.

Automatically trusting anything that connects to a network, as long as it has the right password, opens up any organization for a cyber attack. Once the attacker has gained access to the network, it’s too late. 

Instead, zero-trust requires that the attacker match several other attributes, such as location, device, device health, and more. Even if an attacker can verify all of this information, a difficult task, and gain access to a network or system, the zero-trust model ensures that they won’t get far. A low level of initial privileges will make it exceedingly difficult to elevate the rights of a low-level user account. 

Download the Guide to Secrets Management

What Is Zero-Trust Remote Access?

Zero-trust remote access applies this cybersecurity model to the specific needs of employees, partners, machines, or clients requiring a connection to the internal network. 

Remote work adds levels of complexity to securing an internal network that security specialists have dealt with for years. Gone were the days of having employees use internal machines at all times. Zero-trust remote access was created as the workplace became more spread out and more integrated with other systems.

Zero-trust remote access uses secrets management technologies to provide access to systems and applications that remote employees require, but only when they require access. The practice of providing permanently open access is completely removed with a zero-trust model as there is no “always allow” privilege given to any account. 

How Does Zero-Trust Security Work with IAM and PAM?

Identity and Access Management (IAM) and Privileged Access Management (PAM) are two key technologies that the zero-trust framework relies on.

Here is a brief breakdown of how they work in a zero-trust environment:

Identity and Access Management (IAM)

IAM is a core technology that supports zero-trust access. IAM calls for creating one unique digital identity per person. After that identity is created, it can be used to connect to remote systems along with other verifying attributes such as location. 

Identity and Access Management has helped security professionals create more robust digital identities than a simple username and password. Doing so is vital to zero-trust remote access since these identities are one of the attributes used to grant access to a remote network.

Privileged Access Management (PAM)

PAM is another model that is vital to zero-trust access. While IAM applies to everyone, PAM applies only to privileged user accounts that are often targeted by malicious actors. Privileged Access Management calls for increased security for these special accounts. 

IAM and PAM are two technologies that form the basis of zero-trust remote access. A user has an established identity within the system, and that identity must be verified before access is granted. Even once verified, zero-trust-remote access means only providing access to the systems and applications required for that specific task.

When a user has been granted access to a specific system or application, they are given the lowest level of access that will still allow them to complete their task. Some might worry this can harm productivity, but access is granted based on the task that the user is completing, and the process will not slow them down since credentials, certificates, and keys are generated instantly.

How Is Secrets Management Used with Zero-Trust Remote Access?

Secrets management is another vital technology for executing an effective zero-trust remote access policy. Instead of storing sensitive credentials on internal databases, they are handled by a specific secrets management solution. This same solution can work with the credentials that are required for machine-to-machine requests as well. 

For a zero-trust remote access policy to operate effectively, the secrets management platform involved must be able to work with any machine or human that requires access. Credentials must be retrieved or generated when requested, whether it’s by a mobile device or desktop.  

Furthermore, a zero-trust security model requires that a system is in place for generating any type of credentials required, which includes being able to issue a certificate, even if it’s short-lived. While a remote user may not need one, these certificates facilitate machine-to-machine interactions. 

Adopting and enacting a zero-trust remote access policy may seem daunting. Fortunately, all of the technologies already exist to enact this new model. There are even services and solutions that have been created to assist IT professionals with adopting zero-trust remote access.

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