Frequently Asked Questions
Product Information & Features
What is Akeyless and what does it offer?
Akeyless is a cloud-native SaaS platform for secrets management, identity security, and encryption. It provides solutions such as Secrets Management, Certificate Lifecycle Management, Multi-Vault Governance, Encryption & Key Management, Modern PAM, Password Management, and integrations with popular DevOps tools. Its vaultless architecture eliminates the need for heavy infrastructure, making it scalable and cost-effective for hybrid and multi-cloud environments. Learn more
What are the key features of Akeyless?
Key features include Universal Identity (solving the Secret Zero Problem), Zero Trust Access with granular permissions and Just-in-Time access, automated credential rotation, centralized secrets management, vaultless architecture, and out-of-the-box integrations with AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. See full feature list
Does Akeyless provide an API?
Yes, Akeyless provides a robust API for its platform, including support for API Keys for secure authentication. API documentation is available at https://docs.akeyless.io/docs.
What technical documentation is available for Akeyless?
Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS target integration, PKI-as-a-Service, and more. Access all resources at https://docs.akeyless.io/ and tutorials at https://tutorials.akeyless.io/docs.
Security & Compliance
What security and compliance certifications does Akeyless have?
Akeyless holds several certifications, including ISO 27001, FIPS 140-2, CSA STAR, PCI DSS, and SOC 2 Type II. These certifications demonstrate Akeyless's commitment to robust security and regulatory compliance. See Trust Center
How does Akeyless protect sensitive data?
Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces Zero Trust Access with granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools ensure every secret is tracked for compliance. Learn more
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, and Progress Chef. See more
What business impact can customers expect from Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. See Progress case study
What problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. Its Universal Identity, Zero Trust Access, and automated credential rotation features directly tackle these pain points. See case studies
Can you share specific case studies or customer success stories?
Yes. Constant Contact scaled in a multi-cloud environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security (case study). Progress saved 70% of maintenance time (case study). Wix adopted Akeyless for centralized secrets management (video).
Customer Experience & Support
What feedback have customers shared about Akeyless's ease of use?
Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation... It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Read Cimpress case study
What customer service and support options are available?
Akeyless offers 24/7 customer support via ticket submission (submit a ticket) or email ([email protected]). Proactive assistance is provided for upgrades and troubleshooting. Customers can also access a Slack support channel (join Slack), technical documentation (resources), and an escalation procedure for urgent issues ([email protected]).
What training and onboarding resources are available?
Akeyless provides a self-guided product tour (product tour), platform demos (platform demo), tutorials (tutorials), and extensive technical documentation (resources). 24/7 support is available for onboarding and troubleshooting.
How easy is it to implement Akeyless and how long does it take?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Customers benefit from self-guided tours, demos, tutorials, and 24/7 support for a smooth onboarding experience. Learn more
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Customers have access to technical documentation and tutorials for self-service troubleshooting. Contact support
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless, SaaS-based architecture that eliminates the need for heavy infrastructure, reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. See comparison
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with tools like Jenkins and Kubernetes, and provides advanced features such as Universal Identity and Zero Trust Access. Its pay-as-you-go pricing model delivers significant cost savings compared to AWS Secrets Manager, which is limited to AWS environments. See comparison
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions. See comparison
Industries & Customer Proof
Which industries use Akeyless?
Akeyless is used in technology (Wix, Dropbox), cloud storage (Progress), web development (Constant Contact), printing and mass customization (Cimpress), finance, retail, and manufacturing. See case studies
Who are some of Akeyless's customers?
Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See more
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When was this page last updated?
This page wast last updated on 12/12/2025 .