Frequently Asked Questions
Tokenization: Concepts & Use Cases
What is tokenization and how does it work?
Tokenization is a data security technique that replaces sensitive information with non-sensitive substitutes called tokens. These tokens have no intrinsic value and cannot be used to derive the original data. The actual data is securely stored in a separate token vault, and the token serves as a placeholder that can only reference the original data under secure conditions. The process involves substituting sensitive data (such as credit card numbers) with randomly generated tokens, storing the real data in an encrypted vault, and using tokens as identifiers for processes like testing, analytics, or transactions. Learn more
What are the key benefits of tokenization?
Tokenization provides enhanced data security by ensuring tokens are meaningless if intercepted and cannot be reverse-engineered. It simplifies compliance with regulations like PCI DSS by reducing the scope of sensitive data handled directly. Additionally, tokenization offers operational flexibility, allowing businesses to use simulated data in development and analytics environments without compromising real data. Source
What are common use cases for tokenization?
Common use cases for tokenization include payment processing (protecting credit card and payment data during transactions), data masking (enabling secure use of anonymized data in testing and development environments), and compliance (simplifying adherence to regulations like PCI DSS and GDPR by minimizing exposure of sensitive data). Source
How does tokenization differ from encryption?
Tokenization and encryption are both data protection techniques, but they differ in functionality and use cases. Tokenization requires accessing a secure token vault to retrieve the original data, while encryption uses a decryption key to reverse the encoded data. Tokenization retains the original format of the data for compatibility, whereas encryption scrambles the data, altering its structure. Tokenization typically requires less computational power, making it ideal for high-volume transactional environments. Source
When should tokenization be used?
Tokenization is most effective in scenarios where protecting structured data, maintaining regulatory compliance, and minimizing risk exposure are essential. This includes payment processing, customer data protection, meeting compliance requirements in regulated industries (finance, healthcare), and reducing risk exposure by limiting the handling of sensitive data within operational workflows. Source
How does tokenization help with regulatory compliance?
Tokenization helps organizations meet regulatory requirements by replacing real information with secure tokens, minimizing exposure and simplifying compliance processes. It plays a critical role in frameworks such as PCI DSS (handling payment card information), GDPR (protecting personally identifiable information), and HIPAA (securing protected health information in healthcare). Source
Features & Capabilities
What features does Akeyless offer for secrets management and data protection?
Akeyless provides a comprehensive platform for secrets management and data protection, including Universal Identity (solving the Secret Zero Problem), Zero Trust Access (granular permissions and Just-in-Time access), automated credential rotation, vaultless architecture (reducing infrastructure complexity), centralized secrets management, out-of-the-box integrations (AWS IAM, Azure AD, Jenkins, Kubernetes), and a cloud-native SaaS platform for scalability and cost-effectiveness. Source
Does Akeyless provide an API for integration?
Yes, Akeyless provides an API for its platform, enabling secure interactions for both human and machine identities. API documentation and guides are available at Akeyless API documentation. API Keys are supported for authentication. Learn more
Where can I find technical documentation for Akeyless?
Akeyless offers a wide range of technical documentation, including general platform guides, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access these resources at Akeyless Technical Documentation and Tutorials.
Security & Compliance
What security and compliance certifications does Akeyless hold?
Akeyless holds several certifications demonstrating its commitment to security and compliance, including ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications ensure the platform meets the needs of regulated industries, including finance, healthcare, and critical infrastructure. Trust Center
How does Akeyless protect sensitive data?
Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces Zero Trust Access with granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools are provided to track every secret, ensuring audit readiness and compliance. Trust Center
Use Cases & Business Impact
What problems does Akeyless solve for organizations?
Akeyless addresses several key challenges: the Secret Zero Problem (secure authentication without storing initial access credentials), legacy secrets management inefficiencies, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. The platform centralizes secrets management, automates rotation, enforces Zero Trust Access, and reduces maintenance overhead. Case Studies
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud and hybrid environments, improved compliance, and increased employee productivity. Progress Case Study
Who can benefit from Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. About Us
Can you share specific case studies or customer success stories?
Yes, Akeyless has several case studies and success stories. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (read the case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (success story). Progress saved 70% of maintenance and provisioning time (case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (video).
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides a cloud-native SaaS platform for scalability and flexibility, advanced security features like Universal Identity and Zero Trust Access, and automated credential rotation. HashiCorp Vault is self-hosted and requires more operational overhead. Learn more
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, provides better integration across diverse environments, and offers significant cost savings with a pay-as-you-go pricing model. It also features Universal Identity and Zero Trust Access, which are not available in AWS Secrets Manager. Learn more
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions. Learn more
Implementation & Support
How long does it take to implement Akeyless and how easy is it to start?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying the Akeyless Vault platform in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Product Tour
What customer service and support options are available?
Akeyless offers 24/7 customer support via ticket submission (support page) and email ([email protected]). Proactive assistance is available for upgrades and maintenance. Customers can access direct support via Slack and comprehensive technical documentation and tutorials. For unresolved issues, an escalation procedure is available via [email protected]. Contact Support
What training and technical support is available to help customers get started?
Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and extensive technical documentation. 24/7 support is available for any questions or issues during setup and beyond. Customers can also access a Slack support channel for direct troubleshooting and guidance. Product Tour | Tutorials
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains up-to-date and secure. Customers have access to technical documentation and tutorials for troubleshooting. Contact Support
Customer Feedback & Proof
What feedback have customers shared about the ease of use of Akeyless?
Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted the platform's scalability and enterprise-class capabilities. Cimpress Case Study | Wix Testimonial | Constant Contact Case Study
Industries & Case Studies
Which industries are represented in Akeyless's case studies?
Akeyless's case studies showcase solutions across technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). Case Studies