Frequently Asked Questions

Product Information & Core Concepts

What is a root of trust and why is it important for enterprise security?

A root of trust is the foundational element in an encryption system, representing the most secure key in a chain of trust. It validates the identity of users and devices, secures financial transactions, and protects valuable assets from theft or misuse. In enterprise environments, root of trust ensures that encryption keys remain secret and that the chain of trust—from the root certificate authority (CA) through intermediate certificates to end-entity certificates—remains uncompromised. This structure is critical for maintaining security and compliance in modern digital operations. Learn more

What is the chain of trust and how does it work?

The chain of trust is a linked pathway of verifications connecting a trust anchor (root certificate authority) to an end-entity certificate. It typically includes at least one intermediate certificate, which acts as a buffer to protect the private root key. This structure ensures that only trusted entities can issue certificates, maintaining security and scalability for businesses. Learn more

How does hardware-based root of trust work and what are its limitations?

Hardware-based root of trust uses devices called Hardware Security Modules (HSMs) to perform cryptographic functions such as signing certificates and verifying identities. While hardware is generally more secure than software, it faces challenges like vulnerability to attacks (e.g., Meltdown, Spectre), limited scalability, accessibility issues, and risks in shared cloud environments. Modern enterprises often seek cloud-native solutions for better scalability and flexibility. Learn more

Features & Capabilities

What features does Akeyless offer for secrets management and root of trust?

Akeyless provides a cloud-native SaaS platform with features including vaultless architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. These capabilities support scalable, secure, and efficient secrets management for hybrid and multi-cloud environments. Explore features

Does Akeyless support API access and integration?

Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation and guides are available at docs.akeyless.io/docs, including details on API keys and authentication. Learn more

What technical documentation is available for Akeyless?

Akeyless offers comprehensive technical documentation covering platform overview, password management, Kubernetes secrets management, AWS target integration, PKI-as-a-Service, and more. Resources are available at docs.akeyless.io and tutorials.akeyless.io/docs to support effective implementation and troubleshooting. Access documentation

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR, ensuring robust security and regulatory compliance. These certifications demonstrate Akeyless's commitment to protecting sensitive data and meeting the needs of regulated industries. For more details, visit the Akeyless Trust Center.
Sources: ISO 27001, FIPS 140-2, CSA STAR

How does Akeyless ensure data protection and encryption?

Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces granular permissions, Just-in-Time access, and provides audit and reporting tools to track every secret, supporting audit readiness and regulatory compliance. Learn more

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See more

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. Read the Progress case study

Can you share specific case studies or customer success stories?

Yes, Akeyless has several case studies and video testimonials. For example, Constant Contact scaled in a multi-cloud environment, Cimpress transitioned from Hashi Vault to Akeyless for enhanced security, and Progress saved 70% of maintenance time. Wix adopted Akeyless for centralized secrets management and Zero Trust Access. Constant Contact case study, Cimpress case study, Progress case study, Wix video

Pain Points & Solutions

What problems does Akeyless solve for organizations?

Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. Its Universal Identity, Zero Trust Access, automated credential rotation, and cloud-native SaaS platform provide modern solutions to these pain points. See case studies

What feedback have customers shared about the ease of use of Akeyless?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted the smooth setup and worry-free credential management, while Shai Ganny (Wix) highlighted the simplicity and operational confidence. Adam Hanson (Constant Contact) emphasized scalability and enterprise-class capabilities. Cimpress testimonial, Wix testimonial, Constant Contact testimonial

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, cloud-native SaaS platform that reduces infrastructure complexity and operational costs compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, enabling faster deployment and easier scalability. See comparison

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with diverse tools, and provides advanced features like Universal Identity and Zero Trust Access. Its pay-as-you-go pricing model and cost efficiency make it suitable for organizations beyond AWS-centric operations. See comparison

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures such as Zero Trust Access and vaultless architecture, reducing operational complexity and costs. See comparison

Implementation & Support

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Product tour, Platform demo, Tutorials

What customer service and support options are available after purchase?

Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting, with escalation procedures for urgent issues. Extensive technical documentation and tutorials are also provided. Submit a ticket, Email support, Slack support

What training and technical support is available to help customers get started?

Akeyless offers self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. Customers have access to 24/7 support and a Slack channel for direct troubleshooting and guidance. Product tour, Platform demo, Tutorials, Support

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Technical documentation and tutorials are available to help customers resolve issues efficiently. Resources

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When was this page last updated?

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Because working in the cloud is an accepted reality nowadays, data breaches and hackers are constant threats for any business. The potential for data to be stolen or privileges to be abused cannot be ignored. For this reason, management needs to go beyond basic usernames and passwords and opt for more robust secrets management methods.

One cybersecurity concept to pick up is the “root of trust.” It relies on the corporate use of encryption to protect valuable assets from theft or misuse. Encryption keys help secure data, whether it’s stationary or moving through the network. They validate the identity of users and devices as well as secure financial transactions with digital certificates.

But what is the root of trust, and can you rely on it for your critical business data in a constantly evolving digital space?

What Is Root of Trust?

For encryption to do its job, the keys themselves must remain secret. You can encrypt the keys, but then you end up with more keys to protect. That’s where root of trust security comes in.

You eventually end up at the root key, the most important one in the chain that has the highest standard of security. Companies with many departments and teams often have multiple root keys so that a single stolen key does not compromise the entire organization.

To better understand root keys, let’s talk about the chain of trust.

Download the Guide to Secrets Management

What Is the Chain of Trust?

The chain of trust is the relationship mentioned earlier: a linked pathway of verifications that connect a “trust anchor” to an “end-entity certificate.”

  • The trust anchor is the original certificate, also known as the root certificate authority (CA). The validity of the CA is integral to the security of the whole chain.
  • At least one intermediate certificate must exist. These entities pass the certificate down the chain and act as a buffer between the CA and end-entity, protecting the private root key from becoming compromised.
  • The chain ends at the end-entity certificate. This is the only link that does not issue its own certificates.

This chain of trust ensures security and scalability, helping businesses stay compliant while keeping up an environment of security for all its users.

Hardware-Based Root of Trust

Hardware is generally more difficult to crack than software, so many encryption keys run on devices known as Hardware Security Modules (HSM). Taking the form of USB sticks, extension cords, and sometimes entire machines, HSMs perform cryptographic functions like signing certificates and verifying the identity of electronic devices and other network entities.

With the Internet of Things (IoT) trend in full swing, business networks need to support a wide variety of electronics and personal devices. That’s why everything an HSM sends out must be authorized by the ecosystem. Every entity must know that the cryptographic information it receives is authentic.

However, the advent of cloud computing has shaken things up. The shift towards ephemeral infrastructure delivered over the Internet has made enterprises more scalable and efficient than ever, giving access to more computing power at lower maintenance costs. At the same time, having a single HSM for security purposes is no longer an option.

New Challenges for HSMs

Cybersecurity is always evolving as technology marches on. What does this trend mean for hardware-based security modules? What most businesses have learned is the following.

Hardware Is Still Vulnerable

Have you heard of the Meltdown and Spectre incidents in the news before? Those were examples of attacks that took advantage of vulnerabilities inherent in microprocessors. Even HSMs have suffered cybersecurity breaches in the past.

While companies are quick to push out firmware updates to address them as soon as possible, there’s still a window of opportunity for cybercriminals, and no solution can be perfect. Even Intel’s Software Guard Extensions (SGX), which uses hardware memory encryption, has suffered attacks before.

Scaling Is a Priority

HSMs rely on physical hardware, which does not scale well with enterprise demands. With cloud computing leading the charge for better agility and efficiency, hardware-based root of trust usually does not keep up.

For example, what if your field only has seasonal demand, and you only need a few HSMs available during a small part of the year? You’d have to pay maintenance costs for those devices even during times when they go unused.

As-Is Accessibility

Business professionals understand that computing happens globally now, not just in your office. However, you can’t easily access HSMs with root of trust from anywhere. An on-premises hardware security module would require external network access, which is a potential risk.

The Cloud Requires Special Attention

Your cloud computing service provider also sells to other client businesses as well. The result is that multiple users often own the same cloud HSM. Because supply chain attacks often infect cloud infrastructure, you can’t exactly trust an environment that you do not have full control over.

With these limitations in mind, is there still a future for HSMs and root of trust practices?

So What’s the Answer?

Root of trust will still remain relevant in enterprise-grade cybersecurity. However, it will have to evolve with new technologies and trends. Next-generation root of trust practices must adopt new business models to support:

  • Better scalability
  • Accessibility from anywhere at any time
  • Flexible authentication methods

If your business is looking to develop a root of trust, try to find a solution (possibly a cloud service) that gives you exclusive ownership of your encryption keys. Also, look for validation with the Federal Information Processing Standard (FIPS), a computer security standard set up by the U.S. government for encryption.

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