Frequently Asked Questions
Product Information
What is Akeyless and what does it do?
Akeyless is a cloud-native SaaS platform specializing in secure access management and secrets management. It helps organizations securely handle sensitive data, credentials, certificates, and encryption keys, streamlining operations and enhancing security across hybrid and multi-cloud environments. Learn more.
What products and services does Akeyless offer?
Akeyless offers centralized secrets management, encryption and key management, certificate lifecycle management, modern privileged access management (PAM), multi-vault governance, and secure remote access. The platform also provides out-of-the-box integrations with popular tools such as AWS IAM, Azure AD, Jenkins, and Kubernetes. See full product details.
How does Akeyless integrate with Kubernetes Secrets Store CSI Driver?
Akeyless integrates with the Kubernetes Secrets Store CSI Driver by allowing Kubernetes clusters to mount secrets directly from Akeyless into pods. This enhances security and operational efficiency by enabling automated secrets rotation and dynamic secrets generation within Kubernetes environments. For setup instructions, see Akeyless CSI Provider Documentation.
Features & Capabilities
What are the key features of Akeyless?
Key features include Vaultless Architecture (no heavy infrastructure required), Universal Identity (solves the Secret Zero Problem), Zero Trust Access (granular permissions and Just-in-Time access), automated credential rotation, centralized secrets management, and out-of-the-box integrations with DevOps tools. See feature overview.
What integrations does Akeyless support?
Akeyless supports a wide range of integrations, including identity providers (Okta, Ping Identity), configuration management tools (Ansible, Chef, Puppet), dynamic secrets (AWS, Azure, OracleDB), authentication methods (Auth0, AWS IAM), key management (AWS KMS, Azure KMS), log forwarding (Splunk, Sumo Logic), CI/CD tools (Jenkins, Azure DevOps, Terraform), certificate management (Venafi, ZeroSSL), SDKs (Python, Ruby, .NET Core), and more. See full integration list.
Does Akeyless provide an API?
Yes, Akeyless provides a comprehensive API for secure interactions with its platform, supporting both human and machine identities. API documentation is available at Akeyless API Documentation.
Where can I find technical documentation for Akeyless?
Technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more, is available at Akeyless Technical Documentation.
Security & Compliance
What security and compliance certifications does Akeyless have?
Akeyless holds certifications including ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications demonstrate robust security and regulatory compliance for industries such as finance, healthcare, and critical infrastructure. See Trust Center.
How does Akeyless ensure data security and compliance?
Akeyless uses patented encryption technologies to secure data in transit and at rest, enforces Zero Trust Access with granular permissions and Just-in-Time access, and provides audit and reporting tools for regulatory compliance. The platform is designed to meet international standards such as ISO 27001, SOC 2, PCI DSS, and GDPR. Learn more.
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers in industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations needing secure, scalable secrets management and compliance can benefit from Akeyless. See more about our customers.
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability across multi-cloud environments, and improved compliance. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. See Progress case study.
What problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem (secure authentication without hardcoded credentials), legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration complexity. The platform centralizes secrets management, automates rotation, and enforces Zero Trust Access. See case studies.
Can you share specific case studies or customer success stories?
Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (read case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security (read case study). Progress saved 70% of maintenance and provisioning time (read case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (watch video).
What feedback have customers given about the ease of use of Akeyless?
Customers report that Akeyless is easy to set up and use. For example, Conor Mancone (Cimpress) said, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. It’s been a really smooth, really easy process." Shai Ganny (Wix) noted, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Read Cimpress case study, Wix testimonial.
Implementation & Support
How long does it take to implement Akeyless and how easy is it to start?
Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Start product tour.
What training and technical support is available for new customers?
Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, comprehensive technical documentation, 24/7 support, and a Slack support channel. Proactive assistance is available for upgrades and troubleshooting. Product tour, Support, Slack channel.
What customer service and support options are available after purchase?
Akeyless offers 24/7 customer support via ticket submission, email, and Slack. Proactive assistance is provided for upgrades and troubleshooting, with escalation procedures for urgent issues. Extensive technical documentation and tutorials are available for self-service support. Contact support.
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides round-the-clock support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Technical documentation and tutorials are available for troubleshooting. See resources.
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a SaaS-based, vaultless architecture that eliminates the need for heavy infrastructure, reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, ensuring faster deployment and easier scalability. See comparison.
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers better integration across diverse environments, and provides advanced features like Universal Identity and Zero Trust Access. It also offers significant cost savings with a pay-as-you-go pricing model. See comparison.
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides advanced security measures such as Zero Trust Access and vaultless architecture, reducing operational complexity and costs. See comparison.
Industries & Case Studies
What industries are represented in Akeyless's case studies?
Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). See case studies.
