Frequently Asked Questions

Features & Capabilities

What is Just-in-Time (JIT) Access and how does Akeyless implement it?

Just-in-Time (JIT) Access is a security approach that provides users and machines with the minimum necessary access, only when needed and for the shortest duration required. Akeyless implements JIT Access by granting on-demand, temporary secrets for specific tasks, eliminating standing privileges. Access is revoked as soon as the operation is complete, reducing risk and operational burden. This applies to both human and machine identities, with support for plugins, SDKs, CLI, and browser add-ons, as well as integration with identity providers like SAML and OpenID. Source

What problems does Akeyless solve for DevOps and security teams?

Akeyless addresses several key challenges: managing secrets sprawl, eliminating standing privileges, automating credential rotation, and providing granular, auditable access. It helps DevOps teams avoid operational burdens related to key management and credential leakage, while security teams gain visibility and control over permissions, reducing excessive access and improving auditability. Source

What are the key features of Akeyless that support JIT and Zero Trust Access?

Akeyless offers Universal Identity to solve the Secret Zero Problem, Zero Trust Access with granular permissions and Just-in-Time access, automated credential rotation, vaultless architecture, centralized secrets management, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. These features enable secure, scalable, and efficient secrets management for hybrid and multi-cloud environments. Source

Does Akeyless provide an API for integration?

Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation and details on API Keys for authentication are available at Akeyless API Documentation. Source

What technical documentation is available for Akeyless?

Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for effective implementation. Access the documentation at Akeyless Technical Docs. Source

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR, demonstrating adherence to international standards for IT security, data protection, and cloud security. These certifications ensure suitability for regulated industries such as finance, healthcare, and critical infrastructure. For more details, visit the Akeyless Trust Center. Source

How does Akeyless ensure data protection and encryption?

Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces granular permissions, Just-in-Time access, and provides audit and reporting tools to track every secret, ensuring audit readiness and regulatory compliance. Source

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Source

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. Progress Case Study

Can you share specific case studies or customer success stories?

Yes, Akeyless has several case studies and video testimonials. For example, Constant Contact scaled in a multi-cloud environment, Cimpress transitioned from Hashi Vault to Akeyless for enhanced security, Progress saved 70% of maintenance time, and Wix benefited from centralized secrets management. See Constant Contact, Cimpress, Progress, and Wix for more details.

What feedback have customers given about the ease of use of Akeyless?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted the smooth setup and lack of credential worries, Shai Ganny (Wix) highlighted the simplicity and security paradigm shift, and Adam Hanson (Constant Contact) appreciated the scalable, cloud-first solution. Cimpress Case Study, Wix Testimonial, Constant Contact Case Study

Technical Requirements & Implementation

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Source

What training and technical support is available to help customers get started?

Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. Customers also have access to 24/7 support via ticketing, email, and Slack, as well as proactive assistance for upgrades and troubleshooting. Product Tour, Platform Demo, Tutorials, Support

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless offers 24/7 customer support, proactive assistance for upgrades, and extensive technical documentation and tutorials. Customers can submit tickets, email support, or use Slack for troubleshooting. For unresolved issues, an escalation procedure is available. Support

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless uses a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It offers SaaS-based deployment, advanced security features like Zero Trust Access and automated credential rotation, and faster scalability compared to HashiCorp Vault's self-hosted model. Learn more

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with diverse tools, and provides advanced features like Universal Identity and Zero Trust Access. It also delivers significant cost savings with a pay-as-you-go model, compared to AWS Secrets Manager's AWS-centric approach. Learn more

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures, vaultless architecture, and reduces operational complexity and costs compared to traditional PAM solutions like CyberArk Conjur. Learn more

Industry Coverage & Case Studies

What industries are represented in Akeyless's case studies?

Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These demonstrate the platform's versatility across diverse sectors. Source

Support & Customer Service

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticketing, email, and Slack, proactive assistance for upgrades, technical documentation, tutorials, and an escalation procedure for unresolved issues. These options ensure smooth operation and effective troubleshooting. Support

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Just-in-time Access Done Right for DevOps and Security Teams

Just-in-time (JIT) originates from the manufacturing industry. Its goal is to eliminate waste by receiving what you need when you need it. JIT has very practical uses in security risk management by ensuring you have the right amount of access, at the right time, for the right duration.

JIT Access, for both humans (developers, DevOps, security) and for machines (containers, automation, configuration tools) needs a JIT approach to enable quick access to on-demand, temporary secrets only when they are needed for a specific task with the correct authorization. With the goal of achieving “just-enough” access and having it “just-in-time” to complete any task you may need in mind, standing privileges must be eliminated. Standing privileges are machine, or user access that is considered “always on.” Meaning a user or machine’s access is never checked to see if the permissions are required to complete specific tasks, introducing a risk of excessive access if these accounts are compromised.

Standing Access

Commonly, enterprises having standing admin or root accounts that have permanent access to your inner environments. They are often left unchecked, from employees that aren’t part of the organization, or internal employees that have more access than they need. Personal accounts are often issued with elevated access on the basis that they’ll be used “some-day” to perform a task that could potentially occur once a month or even once a year.

Standing access greatly increases the security threat exposure surface and becomes a large operational burden to manage and audit numerous accounts floating around. Security teams often have no idea what is happening on these personal user or machine accounts. A critical part of an organization’s credentials/access approach that is often missed is machines carrying a larger risk than human accounts. The reason being, machine accounts significantly outnumber human accounts in most organizations. Because the threat surface is so much larger, human accounts cannot be the only thing that is accounted for.

Let’s visit some security threats and pain points we’ve seen across a variety of organizations:

  • DevOps Automation Masters Secrets Management
    It’s an operational burden on a DevOps team to manage keys for team members within a configuration management tool that slows down their overall performance.

    DevOps uses anything from user credentials, API Tokens, SSH Keys, and certificates in their automation. Configuration management platforms such as Ansible or Chef contain long living vaults that are never updated. Depending on the design of your automation, these secrets can be standing for significant amounts of time without any auditability or insight from the security teams. DevOps doesn’t always have a total security focus, and they frequently forget to rotate keys or remove their standing privileges when deployments are completed.
     
  • Excessive Privileges in Production Environments
    An organization may start out as a small IT group that performs a variety of roles in order to stay operational. There are often backups assigned for individuals as well as intermingling of access across a wide variety of authorities. Some organizations even grant everyone high-level access by having very little granularity between different roles and required privileges. Things like a high severity issue defect found can instantly break the best intentions of an organization’s access approach through issuing root or admin privileges to address the problem.

    In all the scenarios listed above, there is a massive amount of “permission creep” that opens you up to a variety of threats, and according to Gartner they call out Pillar No.2 of JIT access being “govern and control… to eliminate excessive privileges and govern privileged access according to the privileged use patterns and use cases.” Just as important is Pillar No.1, “track and secure” which is to ensure that all privileged accounts are tracked throughout their lifecycle. This lifecycle ideally lasts only if the elevated access is needed. Events such as a production deployment, removing vulnerabilities, etc. Excessive permissions in production accounts also opens the opportunity for human errors. Having a user without the correct skill level performing admin operations in a production environment can cause a significant amount of unintentional harm.

  • Homegrown Applications
    Homegrown applications with static users in databases frequently contain accounts with excess permissions that aren’t tracked or revoked in a timely manner. Without consistent updates or revocation of access when tasks are completed, the credentials stored are prone to compromise because best practice security measures aren’t followed. Another common issue is password policies not being set, which introduces the risk of a compromised account that has access to an entire database.

  • Lack of supervision
    Security teams that are responsible for managing credentials flying around in different tools, applications, with different purposes are impossible to audit and maintain. A key that was issued because a system admin was out on vacation very likely will have no timeout feature and just remain open.

    Security teams need that ability to audit all permissions that impact production environments. If your security team is blind to what is happening in production, it becomes impossible to monitor actions being taken with accounts and what exactly accounts have access to. Ideally, there also needs to be analytics, and session recording. Not only for security issues, but also fixing problems that could be caused by human or machine error.

  • Vendor Access
    Access is often placed in the hands of vendors that are external to your organization. Frequently they’re granted standing permissions to the inner environments of your production environments “in case” it is needed. Third party vendors must be accounted for in your environments, as they are often the culprits for security breaches. Robust controls must be in place to ensure VPN access is implemented, and controls are in place to limit access to your corporate systems.

What is the solution to achieving a JIT approach?

Considering the problems listed above and the known objective, our secrets management solution eliminates these concerns by granting just enough access and right, for no longer than required. Access to perform actions as root or admin are created “on-demand,” for specific, one-time use from a machine or human account. The access would then be unavailable as soon as the user logs off or completes the intended operation.

A comprehensive solution to create true zero-standing access requires an organization to be completely free of any standing permissions across all human and machine access. The solution needs to not only be hassle-free but be able to be used for machine-to-machine and human-to-human access. Achieving zero-standing access is possible, with hassle-free immediate onboarding of a no maintenance SaaS solution. With plugins, SDK, and CLI support for machines, and a web UI with browser add-ons for human access, plus the flexibility to authenticate with identity providers such as SAML or OpenID. Security teams record sessions and issue requested accounts on-demand, with auditability will eliminate the risk of access violating your zero-standing access policy.

Roadmap to implementing JIT across tools

SSH

  • Basic
    Static Keys placed in DevOps Automation
  • Advanced
    Certificate issued from a trusted 3rd party, and target user ID is encoded and contains a short lifetime which it auto-expires (Credentialess/Ephemeral Certs).

Kubernetes

  • Basic
    Static Secrets for each container
  • Advanced
    Dynamic Credentials
    Temporary users to access databases, when container is down the temporary user is deleted
  • Expert
    Kubectl Plugin
    DevOps Administrator will use “Kubectl” or a short lived credential/certificates using a 3rd party identity provider such as Okta (+MFA) 

SQL

  •  Basic
    Standing root or admin accounts that are owned by individuals
  • Advanced
    Ad-hoc privileges are granted for access to the database set to expire at a specific time after the operation has been completed.

CSP-IAM

  • Basic
    Standing keys or credentials to perform operations
  • Advanced
    JIT registration of certificates signed by a Certificate Authority. Rules can be created to activate the certificate along with policies, such as duration or if an action has taken place.

With the goal of providing privileged access for humans and machines on demand, you now know the art of managing your organizations permissions. Eliminate your standing privileges, while granting your security team a window into all the potential risks to drive your organization towards a zero-standing-privilege approach. 

Achieving Zero-Trust Access is possible with the right secrets management tool, even in production environments. Eliminate the security risk and operational burden of rotating keys, and instead use JIT to remove unnecessary permissions and provide access only as needed for a defined period. Save precious time and hassle, while auditing and recording sessions on both machine-to-machine and human-to-machine access.

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