Frequently Asked Questions

Product Information & Features

What is Akeyless and what does it offer?

Akeyless is a cloud-native SaaS platform that delivers unified Secrets & Machine Identity management. It integrates Vaultless® Secrets Management, Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption & Key Management Services (KMS) to manage the lifecycle of all non-human identities and secrets across all environments. The platform is trusted by Fortune 100 companies and industry leaders for preventing breaches caused by compromised identities and secrets. Learn more.

What are the key features of Akeyless?

Akeyless offers Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, Automated Credential Rotation, centralized secrets management, out-of-the-box integrations (AWS IAM, Azure AD, Jenkins, Kubernetes, Terraform), and a cloud-native SaaS platform with pay-as-you-go pricing. These features address security, scalability, and operational efficiency for hybrid and multi-cloud environments. See full feature list.

Does Akeyless provide an API?

Yes, Akeyless provides a robust API for its platform. API documentation and guides are available at docs.akeyless.io/docs. Akeyless also supports API Keys for secure authentication for both human and machine identities. Learn more.

Where can I find technical documentation for Akeyless?

Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access all resources at docs.akeyless.io and tutorials.akeyless.io/docs.

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications ensure strict IT security standards, validated cryptographic modules, and compliance for regulated industries. See Trust Center.

How does Akeyless protect sensitive data?

Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces Zero Trust Access with granular permissions and Just-in-Time access, minimizing standing privileges and reducing risks. Audit and reporting tools track every secret for compliance. Learn more.

Use Cases & Benefits

What problems does Akeyless solve?

Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. It centralizes secrets management, automates credential rotation, enforces Zero Trust Access, and reduces operational costs by up to 70% in maintenance and provisioning time. See case studies.

Who can benefit from using Akeyless?

Akeyless is designed for IT Security Professionals, DevOps Engineers, Compliance Officers, and Platform Engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Customers include Wix, Dropbox, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, and K Health. See more.

What business impact can customers expect from Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability for multi-cloud and hybrid environments, compliance with international standards, and improved employee productivity. See Progress case study.

Can you share specific case studies or success stories?

Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (case study). Progress saved 70% of maintenance and provisioning time (case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (video).

Customer Experience & Support

How easy is it to implement Akeyless and get started?

Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases like OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple with a self-guided product tour, platform demos, tutorials, and 24/7 support. Try the product tour.

What training and technical support is available?

Akeyless provides a self-guided product tour, platform demos, tutorials, technical documentation, 24/7 support via ticket or email, and a Slack support channel. Proactive assistance is available for upgrades and troubleshooting. Contact support.

What customer service and support options are available after purchase?

Akeyless offers 24/7 customer support, proactive assistance for upgrades, a Slack support channel, technical documentation, and an escalation procedure for unresolved requests. Customers can submit tickets or email support for help. Support details.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades to keep the platform secure and up-to-date. Extensive technical documentation and tutorials are available for self-service troubleshooting. See resources.

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) said, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." (Cimpress Case Study). Shai Ganny (Wix) noted, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." (Wix Testimonial).

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a SaaS-based, vaultless architecture that eliminates heavy infrastructure, reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. See comparison.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers better integration across diverse environments, and provides advanced features like Universal Identity and Zero Trust Access. Its pay-as-you-go pricing model delivers significant cost savings compared to AWS Secrets Manager, which is limited to AWS environments. See comparison.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions like CyberArk Conjur. See comparison.

What are the advantages of Akeyless for different user segments?

IT Security Professionals benefit from Zero Trust Access and compliance standards. DevOps Engineers gain centralized secrets management and automated rotation. Compliance Officers use detailed audit logs for regulatory requirements. Platform Engineers save up to 70% of maintenance and provisioning time due to vaultless architecture. See more.

Industries & Customer Proof

Which industries use Akeyless?

Akeyless is used in technology (Wix, Dropbox), cloud storage (Progress), web development (Constant Contact), printing and mass customization (Cimpress), finance, retail, manufacturing, and cloud infrastructure. See case studies.

Who are some of Akeyless's customers?

Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See customer logos.

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Tackling Identity Management Challenges at Scale: Insights from Adam Arellano, Advisor at Traceable

identity management

Introduction
Oded Hareven, CEO and Co-Founder of Akeyless, sat down with Adam Arellano, Technology Advisor at Traceable, for an insightful fireside chat. From Adam’s unique journey as a Marine-turned-security leader to his thoughts on identity management, machine identity, automation, and addressing API vulnerabilities at scale, this discussion offers valuable lessons for today’s security leaders.

From the Marine Corps to Cybersecurity Leadership

Oded Hareven: Adam, thank you for joining us. Let’s start with your background. You’ve had quite an unconventional journey into cybersecurity.

Adam Arellano: It’s true. My career started after 9/11 when I joined the Marine Corps as a pacifist—an odd choice, I know. I served for 14 years, first as an enlisted Marine and later as a communications officer. That’s where I was introduced to cybersecurity, managing both classified and unclassified networks. After leaving the Marine Corps, I transitioned to roles in the private sector, including stints at Salesforce, a foster care and adoption startup, and most recently, PayPal.

A Holistic Approach to Cybersecurity and Identity Management

Oded Hareven: Your degree in social work seems like an unusual foundation for a cybersecurity career. How has it influenced your approach?

Adam Arellano: My social work background gives me a systems-focused perspective. I see every cybersecurity challenge as a combination of people, policy, and technology. For example, many breaches aren’t caused by flawed tech but by improper implementation or weak procedures. To truly secure systems, we need to address these human and organizational factors alongside the technical ones.

Oded Hareven: Can you give an example of this interplay?

Adam Arellano: Access management is a good one. Many organizations grant permissions but fail to revoke them when they’re no longer needed. Automating these processes reduces human error and ensures that access is always appropriate.

The Challenges of Machine Identity

Oded Hareven: Let’s talk about machines. What makes machine identity so complex compared to human identity?

Adam Arellano: The sheer scale is the biggest challenge. Machines now outnumber humans by orders of magnitude. Each machine, API, and service requires authentication, often with tokens or keys. Managing these identities at scale is incredibly difficult. For example, ensuring that each API call is authenticated individually, rather than granting broad permissions, is critical but often overlooked.

Oded Hareven: How do you see authentication evolving for machines?

Adam Arellano: We need to move toward action-based authentication. Instead of a machine having blanket permissions, it should authenticate for each specific action in real-time. This approach minimizes risk and mirrors how we’re improving human authentication with MFA and contextual validation.

The Rise of Automation and the Role of Developers

Oded Hareven: You’ve emphasized the importance of collaboration between security and development teams. Why is this critical?

Adam Arellano: Security teams often act as service providers for developers. To ensure secure systems, security professionals must spend time understanding how developers work. For example, watching how they interact with tools like CI/CD pipelines or key management systems can reveal opportunities to make secure practices easier and more intuitive. If the secure path is also the easiest path, developers are more likely to follow it.

Oded Hareven: What’s your advice for bridging the communication gap between these teams?

Adam Arellano: Build relationships. Security personnel should step out of their silos and spend time with the teams they’re supporting. Understanding their workflows and challenges fosters better collaboration and ensures that security measures are both effective and user-friendly.

Identity Management Lessons from Recent Breaches

Oded Hareven: Let’s dive into breaches. What trends have you noticed in recent years?

Adam Arellano: Two common themes stand out: compromised identity and API vulnerabilities. Many breaches aren’t sophisticated hacks; they’re the result of stolen credentials. Once an attacker has valid access, they can often exploit APIs to exfiltrate data. For example, poorly validated APIs can allow attackers to bypass security checks entirely.

Oded Hareven: How can organizations address these issues?

Adam Arellano: It starts with robust identity management. Rotate credentials frequently, adopt just-in-time access, and implement proper validation for APIs. These measures reduce the attack surface and make it harder for bad actors to exploit weaknesses.

Simplifying Security in a Crowded Vendor Landscape

Oded Hareven: The cybersecurity industry is saturated with vendors. How do you navigate this complexity?

Adam Arellano: One of my first tasks as a new CISO is to review every tool we’re using. If a tool isn’t delivering value, I turn it off. Consolidating tools reduces complexity, saves time, and allows teams to focus on what matters. For example, having a single platform that handles multiple use cases can streamline operations and improve efficiency.

Oded Hareven: Beyond cost savings, what are the benefits of consolidation?

Adam Arellano: Time savings are significant. Security analysts spend less time juggling tools and more time responding to incidents. Simplified systems are also easier to maintain and update, reducing the risk of vulnerabilities.

Closing Thoughts on Identity Management

Oded Hareven: Adam, thank you for sharing your insights. Any final thoughts?

Adam Arellano: Identity management is at the heart of modern cybersecurity challenges, whether we’re talking about humans, machines, or APIs. As security professionals, we need to think holistically, prioritize collaboration, and embrace automation to stay ahead of the curve.

Oded Hareven: How can people connect with you?

Adam Arellano: I’m active on LinkedIn and Blue Sky—exciting announcements coming soon, so stay tuned!


Adam’s journey and insights highlight the importance of collaboration, innovation, and adaptability in addressing today’s security challenges. By focusing on identity management, automation, and simplifying tools, organizations can better navigate the complexities of modern cybersecurity.

By understanding the factors driving the rise in identity-based attacks and adopting proactive strategies, CISOs can better protect their organizations in today’s complex cybersecurity landscape. Explore how Akeyless can help unify and secure your secrets and identities—learn more here.

About Akeyless

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches – compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital and Deutsche Bank, Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless® Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), Encryption and Key Management Services (KMS) to manage the lifecycle of all non-human identities and secrets across all environments.

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