Frequently Asked Questions

Features & Capabilities

What is Akeyless and how does it support Zero Trust strategies?

Akeyless is a cloud-native SaaS platform for secrets management, identity security, and encryption. It supports Zero Trust strategies by enforcing least privilege access, Just-in-Time permissions, and comprehensive tracking and monitoring. Akeyless eliminates standing privileges for both machines and humans, automates credential rotation, and solves the Secret Zero Problem, making it a cornerstone for robust Zero Trust implementations. Source

What are the key features of Akeyless?

Akeyless offers Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations with AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. Its cloud-native SaaS platform is scalable for hybrid and multi-cloud environments. Source

Does Akeyless provide an API for integration?

Yes, Akeyless provides a comprehensive API for its platform, supporting secure interactions for both human and machine identities. API documentation is available at docs.akeyless.io/docs, and API Keys are supported for authentication. Source

What technical documentation is available for Akeyless?

Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Resources are available at docs.akeyless.io and tutorials.akeyless.io/docs. Source

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications ensure strict IT security standards, validated cryptographic modules, and adherence to cloud security and regulatory requirements. Details are available at the Akeyless Trust Center. Source

How does Akeyless protect sensitive data?

Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces granular permissions, Just-in-Time access, and provides audit and reporting tools to track every secret, ensuring audit readiness and regulatory compliance. Source

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Customers include Wix, Dropbox, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, and K Health. Source

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, regulatory compliance, and improved employee productivity. Progress Case Study

What problems does Akeyless solve for organizations?

Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. It centralizes secrets management, automates credential rotation, and enforces Zero Trust Access. Source

Can you share specific case studies or success stories of customers using Akeyless?

Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (case study). Progress saved 70% of maintenance and provisioning time (case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (video).

What feedback have customers given about the ease of use of Akeyless?

Customers report that Akeyless is easy to set up and use. Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works—it’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted its scalability and cloud-first approach. Cimpress Case Study, Wix Testimonial, Constant Contact Case Study

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, SaaS-based architecture that reduces infrastructure complexity and operational overhead compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. Learn more

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, provides better integration across diverse environments, and offers advanced features like Universal Identity and Zero Trust Access. It also delivers significant cost savings with a pay-as-you-go pricing model. Learn more

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs. Learn more

Implementation & Support

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Source

What training and technical support is available to help customers get started?

Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. Customers have access to 24/7 support via ticketing, email, and Slack channels, as well as proactive assistance for upgrades and troubleshooting. Product Tour, Platform Demo, Tutorials, Support

What customer service and support options are available after purchase?

Akeyless offers 24/7 customer support, proactive assistance for upgrades, direct Slack support, technical documentation, and an escalation procedure for expedited problem resolution. Customers can submit tickets or email support for help. Contact Support

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides round-the-clock support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Extensive technical documentation and tutorials are available for self-service troubleshooting. Resources

Industries & Customer Proof

Which industries are represented in Akeyless's case studies?

Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These demonstrate the platform's versatility across diverse sectors. Source

Who are some of Akeyless's notable customers?

Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Source

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The Role of Secrets Management in a Comprehensive Zero Trust Strategy

zero-trust-no-text

Introduction

Organizations face increasingly complex challenges in safeguarding their assets and data. One of the most effective paradigms to emerge in recent years is Zero Trust. At its core, Zero Trust means no implied trust within an organization; every user and system operates under the principle of least privilege. However, implementing a Zero Trust strategy is often easier said than done. One of the key pillars in achieving this is secrets management. 

What is Zero Trust?

In the Zero Trust model, nobody is automatically trusted by default, whether they are inside or outside the organization. Implementing Zero Trust involves three key aspects:

  • Least Privilege, Role-Based Access: Every employee has access only to the resources they need to complete their tasks.
  • Temporary Access Only: Access privileges are not permanent. Instead, they’re granted only when necessary and revoked when no longer needed.
  • Tracking and Monitoring: All access and activity within the environment are continuously monitored to identify and immediately mitigate potential vulnerabilities.

Importance of Zero Trust in Developer Environments

Developer environments serve as critical hubs of sensitive operations, rendering them enticing targets for cybercriminals. Simply put, a breach here can allow unauthorized users to access code, databases, and other critical infrastructure. Considering a recent poll revealed that nearly 25% of developers have experienced a breach, it is clear that we need to improve security around sensitive data.

Implementing Zero Trust correctly means understanding the roles of both machine identities and human developers in securing environments. The first one involves focusing on secure communication, and the second is about creating a culture of security awareness. A Stanford study found that 88% of breaches occur because of employee mistakes, so it’s essential to focus on both enhancing processes and establishing a security-conscious culture.

Secrets Management: The Cornerstone of Zero Trust

Secrets management helps to secure Zero Trust for various reasons. Let’s break them down:

Elimination of Standing Privileges for Machines

Utilizing dynamic, just-in-time secrets is a crucial move in eradicating standing privileges. It promotes the creation of temporary credentials on an as-needed basis, forming a barrier against unauthorized access. Incorporating a secrets management platform can facilitate this strategy, automating the swift creation and expiration of credentials.

Elimination of Standing Privileges for Humans

Many companies still allow admin accounts to have standing privileges, opening up a potential weak point in their security systems. A secrets management platform can address this, providing automated tools to grant temporary access as needed, eliminating this vulnerability and helping to maintain a fortified security posture.

Solving the Secret Zero Problem

The “Secret Zero” problem refers to the vulnerability associated with the initial credentials in a system, often termed as the ‘secret zero’. These credentials, if static and overly exposed, can become a single point of failure, creating an avenue for unauthorized access that might compromise the entire system. Addressing this, a solution like Akeyless is pivotal; it can rotate credentials automatically, mitigating the risk of having a fixed ‘secret zero’. This lays a strong, dynamic foundation for your security infrastructure, substantially reducing the threat surface.

Comprehensive Tracking and Monitoring

In a Zero Trust framework, it’s fundamental to not just control access but also to monitor it diligently. This involves keeping an eye on all activities and being ready to respond swiftly to any anomalies. A robust secrets management system aids in this, offering tools needed for continual assessment of trust, enabling quick responses to irregularities, and ‌solidifying the overall security architecture.

Conclusion

Through our discussion, it’s clear that secrets management is integral in upholding a Zero Trust strategy, addressing critical vulnerabilities linked to human error and systemic weaknesses. It eradicates standing privileges and solves the “Secret Zero” problem, offering not just heightened security but a proactive, adaptable defense system. As we navigate the complex landscape of today’s cybersecurity, embracing secrets management emerges not just as a solution, but as an essential strategy to foster robust, preemptive protection.

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