Frequently Asked Questions

Data Privacy & Compliance

Is Akeyless compliant with the EU-U.S. Data Privacy Framework?

Yes, Akeyless Security USA Inc. is self-certified for compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF. This ensures that Akeyless adheres to the DPF Principles as set forth by the U.S. Department of Commerce. You can view Akeyless's certification at the official DPF list. For more details, see the Akeyless Data Privacy Framework Statement (Last Updated: April 27, 2025).

What personal data does Akeyless process and for what purpose?

Akeyless processes personal data solely for the purpose of providing its SaaS cloud-based solution. The personal data processed includes contact information, access logs, and potentially encrypted meta-data. These details are used to deliver services such as unified secrets and machine identity management. For more information, refer to the Akeyless Privacy Policy.

How does Akeyless handle onward transfers of personal data to third parties?

Akeyless is responsible and liable for ensuring that third parties adhere to applicable data protection principles, including the DPF Principles. Third parties must not process personal data in a manner inconsistent with the EU-U.S. DPF and UK Extension to the EU-U.S. DPF. For details, see the Data Privacy Framework Statement.

What independent recourse mechanisms are available for data privacy complaints?

Akeyless is committed to addressing all EU-U.S. DPF and UK Extension to the EU-U.S. DPF-related complaints regarding the collection and use of personal data. EU and UK individuals can contact [email protected]. Complaints are investigated and resolved within forty-five (45) days. If unresolved, Akeyless cooperates with the EU DPAs and UK ICO, and binding arbitration may be available under limited circumstances. More information is available in Annex I of the DPF Principles.

What security and compliance certifications does Akeyless hold?

Akeyless holds several industry-recognized certifications, including ISO 27001, FIPS 140-2, CSA STAR, PCI DSS, and SOC 2 Type II. These certifications demonstrate Akeyless's commitment to robust security and regulatory compliance. For more details, visit the Akeyless Trust Center.

Features & Capabilities

What are the key features of the Akeyless platform?

Akeyless offers a cloud-native SaaS platform specializing in unified secrets and machine identity management. Key features include Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. For more details, see the Secrets Management and Integrations pages.

Does Akeyless provide an API for integration?

Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation is available at Akeyless API Documentation, and API Keys are supported for authentication. This enables seamless integration with your existing workflows and systems.

Where can I find technical documentation and resources for Akeyless?

Akeyless offers comprehensive technical documentation and tutorials to help prospects and customers understand and implement its solutions. Key resources include General Technical Documentation, Platform Overview, Password Management, Kubernetes Secrets Management, and AWS Target Integration. Tutorials are available at Akeyless Tutorials.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. For more details, visit the About Us page.

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings, scalability, and compliance. For example, Progress saved 70% of maintenance and provisioning time using Akeyless’s cloud-native SaaS platform (Progress Case Study). Employees benefit from reduced security tasks, allowing them to focus on core responsibilities. For more case studies, see Akeyless Case Studies.

What pain points does Akeyless address for its customers?

Akeyless addresses challenges such as the Secret Zero Problem, legacy secrets management inefficiencies, secrets sprawl, standing privileges and access risks, high operational costs, and integration complexity. The platform’s Universal Identity, Zero Trust Access, automated credential rotation, and out-of-the-box integrations help organizations overcome these pain points. For more details, see customer case studies.

Can you share specific customer success stories using Akeyless?

Yes, Akeyless has several customer success stories. For example, Constant Contact scaled in a multi-cloud, multi-team environment (case study), Cimpress transitioned from Hashi Vault to Akeyless for enhanced security (case study), and Progress saved 70% of maintenance time (case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (video).

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, cloud-native SaaS platform, reducing infrastructure complexity and operational overhead compared to HashiCorp Vault's self-hosted model. It provides advanced features like Universal Identity, Zero Trust Access, and automated credential rotation. For a detailed comparison, visit Akeyless vs HashiCorp Vault.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations, and provides advanced features like Universal Identity and Zero Trust Access. AWS Secrets Manager is limited to AWS environments. Akeyless also offers significant cost savings with a pay-as-you-go model. For more information, see Akeyless vs AWS Secrets Manager.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs. For a detailed comparison, visit Akeyless vs CyberArk.

Support & Implementation

How easy is it to implement Akeyless and how long does it take?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Self-guided product tours, platform demos, tutorials, and 24/7 support are available to help users get started quickly. For more information, see the Product Tour and Platform Demo pages.

What customer support and training resources are available?

Akeyless provides 24/7 customer support via ticket submission (support page) and email ([email protected]). Proactive assistance is available for upgrades and troubleshooting. Customers can also access a Slack support channel, extensive technical documentation, tutorials, and escalation procedures for unresolved issues. Training resources include self-guided product tours, platform demos, and step-by-step tutorials. For more, visit Akeyless Resources.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless offers round-the-clock support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades to ensure the platform remains secure and up-to-date, minimizing downtime. Customers have access to technical documentation, tutorials, and escalation procedures for expedited problem resolution. For more information, visit Contact Support.

Customer Feedback & Proof

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works—it’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted the platform's scalability and enterprise-class capabilities. Read more in the Cimpress Case Study, Wix Testimonial, and Constant Contact Case Study.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Data Privacy Framework Statement

Last Updated: April 27, 2025

Akeyless Security USA Inc. (“Akeyless”) is self-certified for compliance with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”) and the UK Extension to the EU-U.S. DPF (“UK Extension to the EU-U.S. DPF”) (collectively – “DPF Principles”), as set forth by the U.S. Department of Commerce. This Data Privacy Framework statement (“DPF Statement”) applies in combination with Akeyless Privacy Policy available at: https://www.akeyless.io/privacy-policy/  that expressly link to it or that otherwise expressly incorporates it by reference.

If there is any conflict between the terms in this Data Privacy Framework Statement and the DPF Principles, the DPF Principles shall govern. To learn more about the DPF Principles please visit https://www.dataprivacyframework.gov/. To view our certification, please visit https://www.dataprivacyframework.gov/list.

Akeyless Security Ltd. provides a cloud-native SaaS platform specializing in unified secrets and machine identity management to its customers. Akeyless Security USA Inc. is a fully owned subsidiary of Akeyless Security Ltd. (collectively “Akeyless Group”), providing certain services to Akeyless Security Ltd. These services include, among others, marketing, sales and customer success management services. Akeyless processes personal data solely for the purpose of providing its SaaS cloud-based solution. The personal data processed are contact information, access logs, and potentially the meta-data encrypted, among others.

Our Privacy Policy available at: https://www.akeyless.io/privacy-policy/ outlines the purposes and uses of personal data, with whom we share the personal data, the categories of recipients and how you may exercise your rights. If Akeyless intends to process personal data for a purpose that differs significantly from the original purpose(s) for which it was collected, we will seek your consent and will not proceed without obtaining it.

Onward Transfers of Personal Data. For onward transfers of personal data to third parties, Akeyless is responsible and liable for ensuring that these third parties adhere to applicable data protection principles, including ensuring that the third parties do not process such personal data in a manner inconsistent with the DPF Principles and the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF.

Independent Recourse Mechanism and Arbitration. In line with the DPF Principles, Akeyless is committed to addressing all EU-U.S. DPF-related complaints and the UK Extension to the EU-U.S. DPF-related complaints regarding our collection and use of your personal data in accordance with the DPF Principles. EU and UK individuals with inquiries or complaints regarding our handling of personal data under the DPF Principles should first reach out to us at:  [email protected]. We will investigate and strive to resolve any complaints or disputes related to the Data Privacy Framework within forty-five (45) days of receipt. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Akeyless commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) with regard to unresolved complaints concerning our handling of personal data received in reliance on the DPF Principles.

Please note that if your complaint is not resolved through these methods above, a binding arbitration option may be available under limited circumstances. Additional information can be found here: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

U.S. Federal Trade Commission Enforcement. Additionally, Akeyless is subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”), which oversees Akeyless’s compliance with the DPF Principles. Under certain conditions, individuals may have the option to initiate binding arbitration for unresolved complaints concerning DPF compliance that other DPF mechanisms have not addressed. For further details, please see Annex I of the DPF Principles.

Notwithstanding the above, under certain circumstances, Akeyless may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.