Frequently Asked Questions

Product Information & Features

What is Akeyless and what does it offer?

Akeyless is a cloud-native SaaS platform for secrets management, identity security, and encryption. It provides solutions such as Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. Learn more

Does Akeyless provide an API for integration?

Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation is available at Akeyless API Documentation, and API Keys are supported for authentication. Learn more

What technical documentation is available for Akeyless?

Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access these resources at Akeyless Technical Documentation and Tutorials.

What are the key capabilities and benefits of Akeyless?

Key capabilities include Universal Identity, Zero Trust Access, automated credential rotation, Vaultless Architecture, centralized secrets management, out-of-the-box integrations, and a cloud-native SaaS platform. Benefits include enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability, and compliance with international standards. See more

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001 (certificate), SOC 2 Type II (details), FIPS 140-2 (certificate), PCI DSS (details), and CSA STAR (registry). These certifications ensure robust security and regulatory compliance for regulated industries. Trust Center

How does Akeyless ensure data protection and security?

Akeyless uses patented encryption technologies to secure data in transit and at rest, enforces Zero Trust Access with granular permissions and Just-in-Time access, and provides audit and reporting tools for compliance. For more details, visit the Akeyless Trust Center.

Use Cases & Industries

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers. Industries served include technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, and K Health. Learn more

What industries are represented in Akeyless's case studies?

Industries represented include technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). See case studies

Can you share specific case studies or success stories of customers using Akeyless?

Yes. Constant Contact scaled in a multi-cloud, multi-team environment; Cimpress transitioned from Hashi Vault to Akeyless for enhanced security; Progress saved 70% of maintenance and provisioning time; Wix benefited from centralized secrets management and Zero Trust Access. Constant Contact, Cimpress, Progress, Wix video

Pain Points & Business Impact

What core problems does Akeyless solve?

Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. It centralizes secrets management, automates rotation, enforces Zero Trust Access, and reduces operational costs. Learn more

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability, compliance, and improved employee productivity. Learn more

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a SaaS-based, vaultless architecture that eliminates heavy infrastructure, reducing costs and complexity. It provides advanced security features like Universal Identity and Zero Trust Access, and enables faster deployment and easier scalability. Akeyless vs HashiCorp Vault

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, provides better integration across diverse environments, and offers advanced features like Universal Identity and Zero Trust Access. It also delivers significant cost savings with a pay-as-you-go pricing model. Akeyless vs AWS Secrets Manager

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and Vaultless Architecture, reducing operational complexity and costs. Akeyless vs CyberArk

Implementation & Ease of Use

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native design. For specific use cases, such as OpenShift deployment, setup can be completed in less than 2.5 minutes. Getting started is simple with self-guided product tours, platform demos, tutorials, and 24/7 support. Product Tour, Platform Demo, Tutorials

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Cimpress Case Study, Wix Testimonial

Support & Training

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticket submission (support page) or email ([email protected]), proactive assistance for upgrades, a Slack support channel, technical documentation, tutorials, and an escalation procedure for urgent issues ([email protected]). Contact Support

What training and technical support is available to help customers get started?

Customers can access a self-guided product tour, platform demos, tutorials, technical documentation, 24/7 support, and a Slack support channel for troubleshooting and guidance. Product Tour, Platform Demo, Tutorials, Support

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless offers 24/7 support for maintenance, upgrades, and troubleshooting, proactive assistance to keep the platform up-to-date, and extensive technical documentation and tutorials for self-service troubleshooting. Akeyless Resources