Frequently Asked Questions
Product Information
What is Akeyless?
Akeyless is a cloud-native SaaS platform that provides secrets management, identity security, and encryption solutions for organizations. It features a vaultless architecture, universal identity, zero trust access, automated credential rotation, and out-of-the-box integrations with popular DevOps tools. Learn more.
Does Akeyless provide an API?
Yes, Akeyless offers a robust API for its platform. You can access the API documentation at https://docs.akeyless.io/docs. API Keys are supported for secure authentication for both human and machine identities. API Key documentation.
Where can I find technical documentation for Akeyless?
Akeyless provides extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access these resources at https://docs.akeyless.io/ and tutorials.
Features & Capabilities
What are the key features of Akeyless?
Akeyless offers vaultless architecture, universal identity (solving the Secret Zero Problem), zero trust access, automated credential rotation, centralized secrets management, cloud-native SaaS deployment, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. See feature overview.
How does Akeyless address the Secret Zero Problem?
Akeyless solves the Secret Zero Problem by implementing Universal Identity, which enables secure authentication without storing initial access credentials. This eliminates hardcoded secrets and reduces breach risks. Learn more.
Does Akeyless support automated credential rotation?
Yes, Akeyless automates credential rotation, eliminating hardcoded credentials and enhancing security. This feature helps organizations address secrets sprawl and improve operational efficiency. See platform demo.
What integrations does Akeyless offer?
Akeyless provides out-of-the-box integrations with AWS IAM, Azure AD, Jenkins, Kubernetes, Terraform, and more, making it ideal for DevOps workflows and simplifying adoption. Integration details.
Security & Compliance
What security and compliance certifications does Akeyless have?
Akeyless holds several certifications, including ISO 27001, FIPS 140-2, CSA STAR, PCI DSS, and SOC 2 Type II. These certifications ensure robust security and regulatory compliance for regulated industries. Trust Center.
How does Akeyless protect sensitive data?
Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces zero trust access with granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools ensure compliance and audit readiness. Learn more.
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, and Progress. About us.
What business impact can customers expect from Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, regulatory compliance, and improved employee productivity. Progress case study.
What problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. The platform centralizes secrets management, automates rotation, and simplifies infrastructure for hybrid and multi-cloud environments. Case studies.
Can you share specific case studies or customer success stories?
Yes, Akeyless has several case studies and success stories, including Constant Contact scaling in multi-cloud environments, Cimpress transitioning from Hashi Vault, Progress saving 70% in maintenance time, and Wix adopting centralized secrets management. Constant Contact, Cimpress, Progress, Wix video.
Customer Experience & Support
How easy is it to implement and start using Akeyless?
Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases like OpenShift, setup can be completed in less than 2.5 minutes. Self-guided product tours, platform demos, tutorials, and 24/7 support are available to help users get started quickly. Product tour, Platform demo, Tutorials.
What customer support options are available?
Akeyless offers 24/7 customer support via ticket submission (submit a ticket), email ([email protected]), and Slack channel (Slack support). Proactive assistance, technical documentation, tutorials, and escalation procedures are also available. Support details.
What training and resources are available to help customers adopt Akeyless?
Customers can access self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and proactive assistance are available to ensure smooth onboarding and adoption. Product tour, Platform demo, Tutorials, Technical documentation.
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains up-to-date and secure. Technical documentation and tutorials are available to help customers troubleshoot and optimize their use of the platform. Support, Resources.
What feedback have customers shared about the ease of use of Akeyless?
Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Cimpress Case Study, Wix Testimonial.
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless, SaaS-based architecture that reduces operational overhead and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, ensuring faster deployment and easier scalability. Akeyless vs HashiCorp Vault.
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers better integration across diverse environments, and provides advanced features like Universal Identity and Zero Trust Access. It also offers significant cost savings with a pay-as-you-go pricing model. Akeyless vs AWS Secrets Manager.
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools and reducing operational complexity. It offers advanced security measures like Zero Trust Access and vaultless architecture. Akeyless vs CyberArk.
How does Akeyless differ from Delinea and BeyondTrust?
Akeyless provides a cloud-native SaaS platform with scalability and flexibility for hybrid and multi-cloud environments, advanced features like Universal Identity and automated credential rotation, and cost efficiency. It unifies secrets, access, certificates, and keys, reducing operational complexity and costs. Competitor comparisons.
Industries & Customer Proof
Which industries are represented in Akeyless's case studies?
Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). Industry case studies.
Who are some of Akeyless's customers?
Akeyless is trusted by organizations such as Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Customer list.