Frequently Asked Questions
Product Information & Static Secrets
What are static secrets and why are they important?
Static secrets are credentials such as passwords, SSL certificates, SSH keys, tokens, and API keys that machines, applications, services, and humans use to access other applications. Their values remain unchanged for long periods, making them essential for connecting apps and sharing information within a business. However, they must be changed regularly for security purposes to prevent unauthorized access and credential leakage. (Source)
Why do organizations need a secrets vault?
A secrets vault centralizes the management of credentials, making it easier to audit, check for vulnerabilities, and enforce encryption. This prevents storing secrets in plaintext, reduces the risk of credential leakage, and simplifies privilege management by allowing individual user accounts rather than shared administrator access. Centralized secrets management also streamlines the process for DevOps teams and enhances overall security. (Source)
How do static secrets differ from dynamic secrets?
Static secrets remain unchanged for long periods and are often shared among multiple applications and users, making them harder to audit and rotate. Dynamic secrets, on the other hand, are generated each time they are needed and expire quickly, reducing the risk of exposure and simplifying audit processes. Many organizations prefer dynamic secrets for enhanced security and compliance. (Source)
Features & Capabilities
What features does Akeyless offer for secrets management?
Akeyless provides a comprehensive secrets management platform with features including Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access, automated credential rotation, centralized secrets management, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. The platform is cloud-native and supports hybrid and multi-cloud environments. (Platform Overview)
Does Akeyless support API access and integration?
Yes, Akeyless provides an API for its platform, allowing secure interactions for both human and machine identities. API Keys are supported for authentication. Comprehensive API documentation is available at docs.akeyless.io/docs. (API Documentation)
What technical documentation is available for Akeyless?
Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS target integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for implementing and using Akeyless solutions. Access documentation at docs.akeyless.io and tutorials at tutorials.akeyless.io/docs. (Technical Docs)
Security & Compliance
What security and compliance certifications does Akeyless have?
Akeyless holds several certifications, including ISO 27001, FIPS 140-2, CSA STAR, PCI DSS, and SOC 2 Type II. These certifications demonstrate Akeyless's commitment to robust security and regulatory compliance for industries such as finance, healthcare, and critical infrastructure. (Trust Center)
How does Akeyless ensure data protection and encryption?
Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces granular permissions, Just-in-Time access, and provides audit and reporting tools to track every secret, ensuring audit readiness and compliance with regulatory requirements. Detailed security practices are available in the Akeyless Trust Center.
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, and K Health. (About Us)
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud and hybrid environments, and improved compliance with international standards. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. (Progress Case Study)
What pain points does Akeyless address for customers?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. The platform centralizes secrets management, automates credential rotation, enforces Zero Trust Access, and offers out-of-the-box integrations to simplify adoption. (Case Studies)
Can you share specific case studies or customer success stories?
Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (Case Study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (Case Study). Progress saved 70% of maintenance and provisioning time using Akeyless’s cloud-native SaaS platform (Case Study). Wix adopted Akeyless for centralized secrets management and benefited from Zero Trust Access (Video).
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a Vaultless Architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides a cloud-native SaaS platform, advanced security features like Zero Trust Access and automated credential rotation, and faster deployment and scalability compared to HashiCorp Vault's self-hosted model. (Akeyless vs HashiCorp Vault)
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with tools like Jenkins, Kubernetes, and Terraform, and provides advanced features such as Universal Identity and Zero Trust Access. It also offers significant cost savings and better integration across diverse environments compared to AWS Secrets Manager, which is limited to AWS. (Akeyless vs AWS Secrets Manager)
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides advanced security measures like Zero Trust Access and Vaultless Architecture, reducing operational complexity and costs compared to traditional PAM solutions like CyberArk Conjur. (Akeyless vs CyberArk)
Implementation & Support
How long does it take to implement Akeyless and how easy is it to start?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. (Product Tour, Platform Demo, Tutorials)
What customer service and support options are available after purchase?
Akeyless provides 24/7 customer support via ticket submission (Support Ticket), email ([email protected]), and Slack channel. Proactive assistance is available for upgrades and troubleshooting, and comprehensive technical documentation and tutorials are provided. For unresolved issues, customers can escalate requests via [email protected]. (Contact Support)
What training and technical support is available to help customers get started?
Akeyless offers self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support is available for any questions during setup and beyond, and customers can access direct support via Slack. These resources ensure quick and effective adoption without requiring extensive technical expertise. (Product Tour, Platform Demo, Tutorials)
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains up-to-date and secure. Customers have access to technical documentation and tutorials for self-service troubleshooting. (Contact Support, Resources)
Customer Feedback & Proof
What feedback have customers shared about the ease of use of Akeyless?
Customers consistently praise Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." Shai Ganny (Wix) stated, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted the platform's scalability and enterprise-class capabilities. (Cimpress Case Study, Wix Testimonial, Constant Contact Case Study)
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When was this page last updated?
This page wast last updated on 12/12/2025 .