Frequently Asked Questions

Product Information

What is Akeyless and what does it do?

Akeyless is a cloud-native SaaS platform specializing in secure access management and secrets management. It helps organizations securely handle sensitive data and credentials, streamline operations, and enforce robust security practices. Key offerings include secrets management, encryption and key management, certificate lifecycle management, modern privileged access management (PAM), multi-vault governance, and secure remote access. Learn more.

What products and services does Akeyless offer?

Akeyless provides centralized secrets management, encryption and key management, certificate lifecycle management, modern PAM, multi-vault governance, and secure remote access. The platform also offers out-of-the-box integrations with popular tools such as AWS IAM, Azure AD, Jenkins, and Kubernetes. See all products and services.

Features & Capabilities

What are the key features and capabilities of Akeyless?

Akeyless features Universal Identity (solving the Secret Zero Problem), Zero Trust Access with Just-in-Time permissions, automated credential rotation, vaultless architecture, centralized secrets management, out-of-the-box integrations, and a cloud-native SaaS platform. These capabilities enhance security, operational efficiency, and scalability. See feature details.

What integrations does Akeyless support?

Akeyless supports a wide range of integrations, including identity providers (Akeyless OIDC, Okta SAML Auth, Ping Identity), configuration management tools (Ansible, Chef, Puppet), dynamic secrets (AWS JIT Access, Azure AD JIT Access), authentication methods (Auth0, AWS IAM), key management (AWS KMS, Azure KMS), log forwarding (Splunk, Sumo Logic), CI/CD tools (Jenkins, TeamCity, Azure DevOps, Terraform), certificate management (Cert Manager, Venafi), SDKs (Python, Ruby, C# .NET Core), and more. See the full list of integrations.

Does Akeyless provide an API?

Yes, Akeyless offers a comprehensive API for its platform, including support for API Keys for secure authentication. API documentation is available at docs.akeyless.io/docs.

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless holds several certifications, including ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications demonstrate Akeyless's commitment to robust security and regulatory compliance. See the Trust Center.

How does Akeyless ensure data security and compliance?

Akeyless uses patented encryption technologies to secure data in transit and at rest, enforces Zero Trust Access with granular permissions and Just-in-Time access, and provides audit and reporting tools for compliance. The platform adheres to international standards such as ISO 27001, SOC 2 Type II, PCI DSS, and GDPR. Learn more about security and compliance.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Companies like Wix, Progress, Constant Contact, and Cimpress have successfully adopted Akeyless for centralized secrets management and Zero Trust Access. See more about target audiences.

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, improved compliance, and increased employee productivity. Read the Progress case study.

What problems does Akeyless solve?

Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. The platform centralizes secrets management, automates credential rotation, enforces Zero Trust Access, and simplifies integration with existing tools. See case studies.

Can you share specific case studies or customer success stories?

Yes, Akeyless has several case studies and success stories, including Wix (centralized secrets management and Zero Trust Access), Progress (70% reduction in maintenance time), Constant Contact (scaling in multi-cloud environments), and Cimpress (transition from Hashi Vault to Akeyless). Read Constant Contact case study, Cimpress case study, Progress case study, Wix video.

What feedback have customers given about the ease of use of Akeyless?

Customers like Wix, Cimpress, and Constant Contact have praised Akeyless for its simplicity, seamless integration, and user-friendly design. For example, Conor Mancone (Cimpress) said, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. It’s been a really smooth, really easy process." Shai Ganny (Wix) noted, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Read Cimpress case study, Wix testimonial, Constant Contact case study.

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides SaaS-based deployment, advanced security features like Zero Trust Access and automated credential rotation, and faster scalability compared to HashiCorp Vault's self-hosted model. See detailed comparison.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with tools like Jenkins and Kubernetes, and provides advanced features such as Universal Identity and Zero Trust Access. It also delivers significant cost savings and better integration across diverse environments compared to AWS Secrets Manager, which is limited to AWS. See detailed comparison.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions like CyberArk Conjur. See detailed comparison.

Technical Requirements & Implementation

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture and lack of infrastructure management requirements. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth start. Product Tour, Platform Demo, Tutorials.

What technical documentation is available for Akeyless?

Akeyless provides extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration guides, PKI-as-a-Service documentation, and more. These resources are available at docs.akeyless.io and tutorials.akeyless.io/docs.

Support & Implementation

What customer service and support options are available after purchasing Akeyless?

Akeyless offers 24/7 customer support via ticket submission (submit a ticket), email ([email protected]), and Slack channel (join Slack). Proactive assistance, technical documentation, tutorials, and escalation procedures are also available to ensure smooth operation and troubleshooting. Contact Support.

What training and technical support is available to help customers get started?

Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, comprehensive technical documentation, 24/7 support, and a Slack support channel. These resources help customers quickly and effectively implement and adopt the platform. Product Tour, Platform Demo, Tutorials, Support.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades, ensures the platform remains secure and up-to-date, and offers technical documentation and tutorials for troubleshooting. Contact Support, Resources.

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Customer Success Story – Wix

Wix is the leading platform to create, manage and grow a digital presence, with millions of registered users worldwide.