Frequently Asked Questions
Product Information & Features
What is Akeyless SecretlessAI™ and how does it help secure AI agents?
Akeyless SecretlessAI™ is a solution designed to protect AI agents and workloads by centralizing identity, secrets, and access management. It enables organizations to secure API keys, secrets, and identities across cloud, on-premises, and container platforms. With unified authentication, centralized secrets management, OIDC for machines, and granular access control, SecretlessAI™ ensures robust governance and security for agentic AI systems. Learn more.
What are the key features of Akeyless for securing AI agents and workloads?
Akeyless offers unified authentication for secretless AI agents across AWS, Azure, Google Cloud, Kubernetes, and hybrid environments without static credentials. It provides centralized secrets management, OIDC-based machine authentication, granular access control, and detailed audit logs. These features help prevent unauthorized access, reduce operational complexity, and ensure compliance. Source
How does Akeyless enable unified authentication for AI agents?
Akeyless enables unified authentication by automatically verifying secretless AI agents across multiple environments (AWS, Azure, Google Cloud, Kubernetes, hybrid) without relying on static credentials. This is achieved through standards-based authentication methods such as OIDC for machines, allowing secure, short-lived token access to third-party services. Source
What benefits does Akeyless provide for AI-driven organizations?
Akeyless helps AI-driven organizations prevent unauthorized access, reduce operational complexity, and ensure compliance. By centralizing identity and secrets management, organizations can safeguard API keys, simplify operations, and maintain visibility with comprehensive logging and short-lived credentials. Source
Security & Compliance
What security and compliance certifications does Akeyless hold?
Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR, demonstrating its commitment to international security and compliance standards. These certifications ensure robust protection for sensitive data and regulatory compliance for industries such as finance, healthcare, and critical infrastructure. View Trust Center
How does Akeyless ensure data protection and encryption?
Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces zero-knowledge architecture, meaning sensitive information is protected from unauthorized access at all times. Learn about DFC Technology
How does Akeyless support audit readiness and compliance?
Akeyless provides comprehensive audit and reporting tools that track every secret and access event. This ensures organizations can maintain visibility, meet regulatory requirements, and prepare for audits with detailed logs and policy-driven controls. Source
Integrations & Technical Capabilities
What integrations does Akeyless offer for AI and DevOps workflows?
Akeyless supports a wide range of integrations, including identity providers (Akeyless OIDC, Okta SAML Auth, Ping Identity), configuration management tools (Ansible, Chef, Puppet), dynamic secrets (AWS JIT Access, Azure AD JIT Access), authentication methods (Auth0, AWS IAM), key management (AWS KMS, Azure KMS), log forwarding (Splunk, Sumo Logic), CI/CD tools (Jenkins, TeamCity, Azure DevOps, Terraform), certificate management (Cert Manager, Venafi), SDKs (Python, Ruby, C# .NET Core), and more. View full integrations list
Does Akeyless provide an API for automation and integration?
Yes, Akeyless provides a comprehensive API for its platform, enabling secure automation and integration for both human and machine identities. API documentation and authentication details are available at Akeyless API Documentation.
Where can I find technical documentation and tutorials for Akeyless?
Akeyless offers extensive technical documentation and tutorials covering platform overview, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. These resources are available at Akeyless Technical Documentation and Tutorials.
Implementation & Support
How long does it take to implement Akeyless, and how easy is it to get started?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, which requires no infrastructure management. For specific use cases, such as deploying the Akeyless Vault platform in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple, with self-guided product tours, platform demos, tutorials, and 24/7 support available. Product Tour | Platform Demo | Tutorials
What customer support and training resources are available for Akeyless users?
Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Training resources include self-guided product tours, platform demos, tutorials, and comprehensive technical documentation. Proactive assistance is available for upgrades and troubleshooting. Submit a Support Ticket | Slack Support Channel
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless offers round-the-clock support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades to keep the platform secure and up-to-date, minimizing downtime. Extensive technical documentation and tutorials are available to help users resolve issues independently. Akeyless Resources
Use Cases & Customer Success
Who can benefit from using Akeyless SecretlessAI™?
Akeyless SecretlessAI™ is ideal for IT security professionals, DevOps engineers, compliance officers, and platform engineers in industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations seeking secure, scalable, and compliant secrets management for AI agents and workloads will benefit most. About Akeyless
Can you share specific case studies or customer success stories?
Yes, Akeyless has several case studies and success stories. For example, Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless; Cimpress transitioned from Hashi Vault to Akeyless for enhanced security; Progress saved 70% of maintenance and provisioning time; and Wix adopted Akeyless for centralized secrets management and Zero Trust Access. Constant Contact Case Study | Cimpress Case Study | Progress Case Study | Wix Video
What feedback have customers given about the ease of use of Akeyless?
Customers have praised Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works—it’s been a really smooth, really easy process." Shai Ganny (Wix) highlighted the simplicity and operational confidence provided by Akeyless. Cimpress Case Study | Wix Testimonial
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. Akeyless vs HashiCorp Vault
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with tools like Jenkins and Kubernetes, and provides advanced features such as Universal Identity and Zero Trust Access. It also delivers significant cost savings and better integration across diverse environments compared to AWS Secrets Manager, which is limited to AWS. Akeyless vs AWS Secrets Manager
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions like CyberArk Conjur. Akeyless vs CyberArk
Pain Points & Problems Solved
What core problems does Akeyless solve for organizations?
Akeyless addresses the Secret Zero Problem (secure authentication without storing initial access credentials), legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. Its cloud-native SaaS platform centralizes secrets management, automates credential rotation, and enforces Zero Trust Access. Case Studies
What are the most common pain points expressed by Akeyless customers?
Customers often face challenges such as securely authenticating without storing initial access credentials (Secret Zero Problem), inefficiencies with legacy secrets management tools, secrets sprawl, excessive access permissions, high operational costs, and integration complexity. Akeyless solves these with Universal Identity, centralized secrets management, automated credential rotation, and out-of-the-box integrations. Cimpress Case Study
