Frequently Asked Questions

Product Information & Key Ownership

What is Akeyless and how does it ensure true key ownership in the cloud?

Akeyless is a SaaS-based secrets management platform that enables organizations to retain 100% ownership of their encryption keys in the cloud. Using its patented DFC™ technology, Akeyless provides each customer with a unique key fragment accessible only by them. Encryption and decryption occur within the customer’s environment, ensuring that only the customer can access their raw, unencrypted data. This approach eliminates the need to host your own infrastructure and guarantees true key ownership without the complexity of on-premises solutions. Source

How does Akeyless's Zero Knowledge SaaS model differ from traditional cloud key management services?

Traditional cloud key management services, such as AWS KMS or Azure Key Vault, typically mean the cloud provider owns and manages your encryption keys, and decryption happens in their environment. Even with Bring Your Own Key (BYOK) options, the provider still has access to your keys. In contrast, Akeyless's Zero Knowledge SaaS model ensures that only the customer has access to their key fragment, and all encryption/decryption happens within the customer's infrastructure. This prevents cloud service providers from accessing your raw data and keys, reducing your attack surface and ensuring compliance with data privacy regulations. Source

What is DFC™ technology and how does it protect my keys?

DFC™ (Distributed Fragments Cryptography) is Akeyless's patented technology that splits encryption keys into fragments, ensuring that only the customer can access and use their key fragment. This cryptographic approach guarantees that Akeyless, as the SaaS provider, cannot access the complete key, thereby maintaining zero knowledge of customer secrets and ensuring true key ownership. Source

Features & Capabilities

What are the key features of Akeyless?

Akeyless offers several core features, including:

Source

Does Akeyless provide an API for integration?

Yes, Akeyless provides a comprehensive API for its platform, supporting secure interactions for both human and machine identities. API documentation and guides are available at docs.akeyless.io/docs. API Keys are supported for authentication. Source

What technical documentation is available for Akeyless?

Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for implementation and troubleshooting. Access the documentation at docs.akeyless.io and tutorials at tutorials.akeyless.io/docs.

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR. These certifications demonstrate adherence to strict security and regulatory standards, making Akeyless suitable for regulated industries such as finance, healthcare, and critical infrastructure. For more details, visit the Akeyless Trust Center.

How does Akeyless protect my data and ensure compliance?

Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces Zero Trust Access with granular permissions and Just-in-Time access, minimizing standing privileges. Audit and reporting tools track every secret for compliance readiness. Akeyless complies with frameworks like ISO 27001, SOC 2, PCI DSS, and GDPR. Visit the Trust Center for more information.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations needing secure, scalable secrets management and identity security can benefit from Akeyless. Customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Source

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees are relieved from repetitive security tasks, allowing them to focus on core responsibilities. Progress Case Study

Can you share specific case studies or customer success stories?

Yes. Notable case studies include:

Pain Points & Solutions

What common pain points does Akeyless address?

Akeyless addresses:

Source

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, SaaS-based architecture, eliminating the need for heavy infrastructure and reducing operational overhead. It provides advanced security features like Zero Trust Access and automated credential rotation, with faster deployment and easier scalability. HashiCorp Vault is self-hosted and requires more infrastructure management. Learn more

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with tools like Jenkins and Kubernetes, and provides cost efficiency with a pay-as-you-go model. AWS Secrets Manager is limited to AWS environments. Akeyless also offers advanced features like Universal Identity and Zero Trust Access. Learn more

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs. Learn more

Implementation & Ease of Use

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Product Tour

What feedback have customers given about the ease of use of Akeyless?

Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. It’s been a really smooth, really easy process." Shai Ganny (Wix) highlighted the simplicity and operational confidence provided by Akeyless. Cimpress Case Study, Wix Testimonial

Support & Training

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticket submission, email ([email protected]), and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Technical documentation and tutorials are accessible at Akeyless Resources. For escalations, contact [email protected]. Support Page

What training and technical support is available to help customers get started?

Akeyless offers self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack channel are available for troubleshooting and guidance. These resources ensure customers can quickly and effectively implement Akeyless solutions. Product Tour, Tutorials

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades to keep the platform secure and up-to-date. Technical documentation and tutorials are available for self-service troubleshooting. Support Page

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Key Ownership in the Cloud: Using Zero Knowledge to Protect Your Data

Customers often wonder if their data is secure in the cloud.

To answer this question, we need to consider two aspects of key ownership:

  • Who owns your encryption keys?
  • Where is data being decrypted?

Knowing the answer to these questions can give you a better understanding of who has access to your data and how you can protect it. 

Here are several common scenarios you might encounter: 

1. Cloud Key Management Service

The first scenario is using a cloud-native key service like AWS Key Management Service or Azure’s Key Vault. This often means your keys are being created, managed, and stored by the cloud service provider (CSP). Although these cloud service providers are reputable, and there’s often no issue with the security practices of the provider, the problem is in ownership.

In this case, the cloud provider owns your encryption keys. Decryption is happening in the cloud, which means the CSP has access to your raw, unencrypted data. 

2. “Bring Your Own Key” Option

Cloud providers have, in recent years, provided a BYOK, or Bring Your Own Key, option. This option allows organizations to create, manage, and store their own keys. “That’s great!” you think. “I have ownership of my keys, so I’m fine, right?”

Unfortunately, when you bring your own key to a cloud service provider, they still have access to your key. Even in the BYOK option, a CSP owns your keys, decryption is happening in the cloud, and the provider has access to your unencrypted data.

3. Cloud HSM

In this scenario, you fully own your keys on a physical hardware security module. You are the only one with administrative access to the keys, but the hardware itself is located in a regional cloud data center. 

In this case, you really do have ownership of your keys. However, the issue arises when trying to use those keys securely. Securely communicating those keys to your applications can be a challenge and the architecture to accomplish this is often complex, similar to having an on-prem HSM. 

The Problem With Not Having Key Ownership

When cloud service providers own your keys, it means, for one, that they have access to your data, which increases your attack surface. If the CSP gets hacked, your keys (and your data) are vulnerable. 

Breaches aside, however, is the issue of ownership. If compelled by law enforcement or national security agencies, cloud service providers are mandated by law to provide customer data. 

As part of the CLOUD Act, CSPs are not required to notify customers when their data is subpoenaed. In other words, your encryption keys can be surrendered without your knowledge. 

Without knowing, your organization could be part of an investigation. Your employees or customers could be engaging in illegal activities, and you would never be notified. There could be activities happening within your organization that could significantly damage your business reputation. And you can’t solve a problem you don’t know about. 

The Solution: Self-Hosted Solution vs. Zero-Knowledge SaaS 

In assessing options for securing your data, you want to make sure it:

  • Gives you complete ownership of your keys, AND
  • Decrypts within your environment

Many enterprise companies opt to use a solution for encryption that is deployed within their own environment. This allows them to both retain ownership and decrypt data securely. However, hosting infrastructure comes with its own challenges. Such a solution can be expensive, difficult to maintain, and a headache for teams to work with, leading to low adoption. 

Until recently, a secure SaaS that could guarantee both complete ownership and encryption within the organization’s environment above had not been widely available. 

Today, however, there is a solution: Zero Knowledge SaaS. A truly Zero Knowledge SaaS solution is designed to allow the customer to retain key ownership, and, thus, full ownership of their data, without having to manage on-prem infrastructure. 

Learn how Cimpress reduced secrets management costs by 70% with a Zero Knowledge SaaS solution.

Introducing Akeyless: True Key Ownership in the Cloud

The Akeyless platform is one of the first of its kind that is widely available for customers. 

  • You don’t need to host your own infrastructure. Akeyless is a SaaS, which means it hosts the infrastructure and tooling you need to securely store your keys.
  • You retain 100% ownership. With a patented technology called DFC™, Akeyless ensures you have a key fragment which only you can access.
  • Encryption is on your terms. Using your own key fragment, both encryption and decryption happen on your infrastructure

Sounds too good to be true?

It’s not. Our founders have spent years in the security industry, and they’ve seen firsthand the challenges that enterprise companies have with key ownership. They have intentionally built Akeyless, a secrets management platform, on patented DFC™ technology that ensures, on a cryptographic level, the security of your keys.

Curious about DFC™ and how we can help? Book a meeting with us today.

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