Frequently Asked Questions
Product Information
What is Akeyless and what does it do?
Akeyless is a cloud-native platform designed to manage the entire lifecycle of non-human identities, credentials, certificates, and keys. It specializes in secure access management and secrets management, helping organizations enhance security and streamline operations by securely handling sensitive data and credentials. Learn more.
What products and services does Akeyless offer?
Akeyless offers solutions for secrets management, encryption and key management, certificate lifecycle management, modern privileged access management (PAM), multi-vault governance, and secure remote access. The platform also provides out-of-the-box integrations, technical documentation, compliance resources, and partnership programs. See all offerings.
Features & Capabilities
What are the key features of Akeyless?
Key features include Vaultless Architecture (no heavy infrastructure required), Universal Identity (solves the Secret Zero Problem), Zero Trust Access (granular permissions and Just-in-Time access), automated credential rotation, centralized secrets management, cloud-native SaaS platform, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. Explore features.
What integrations does Akeyless support?
Akeyless supports a wide range of integrations, including identity providers (Akeyless OIDC, Okta SAML Auth, Ping Identity), configuration management tools (Ansible, Chef, Puppet), dynamic secrets (AWS JIT Access, Azure AD JIT Access), authentication methods (Auth0, AWS IAM), key management (AWS KMS, Azure KMS), log forwarding (Splunk, Sumo Logic), CI/CD tools (Jenkins, TeamCity, Azure DevOps, Terraform), certificate management (Cert Manager, Venafi), SDKs (Python, Ruby, C# .NET Core), telemetry (Prometheus), and event forwarding (ServiceNow, Slack). View full list.
Does Akeyless provide an API?
Yes, Akeyless provides a comprehensive API for its platform, including documentation and support for API Keys for secure authentication. Access API documentation.
Where can I find technical documentation for Akeyless?
Akeyless offers extensive technical documentation, including platform overview, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Browse documentation.
Security & Compliance
What security and compliance certifications does Akeyless have?
Akeyless holds certifications including ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications ensure robust security and compliance for regulated industries. See Trust Center.
How does Akeyless ensure data security and compliance?
Akeyless uses patented encryption technologies to secure data in transit and at rest, enforces Zero Trust Access with granular permissions and Just-in-Time access, and provides audit and reporting tools for regulatory compliance. The platform adheres to international standards such as ISO 27001, SOC 2, PCI DSS, and GDPR. Learn more.
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Companies like Wix, Dropbox, Progress, and Cimpress use Akeyless for centralized secrets management and Zero Trust Access. See more about our customers.
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, compliance with international standards, and improved employee productivity. See Progress case study.
What problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. The platform centralizes secrets management, automates rotation, enforces Zero Trust Access, and reduces operational costs. Read case studies.
Can you share specific case studies or customer success stories?
Yes, Akeyless has several case studies and success stories, including Constant Contact scaling in multi-cloud environments, Cimpress transitioning from Hashi Vault, Progress saving 70% of maintenance time, and Wix benefiting from Zero Trust Access. Constant Contact, Cimpress, Progress, Wix video.
Customer Experience & Implementation
How easy is it to implement Akeyless and how long does it take?
Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth start. Product Tour, Platform Demo, Tutorials.
What feedback have customers shared about the ease of use of Akeyless?
Customers consistently praise Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. It’s been a really smooth, really easy process." Shai Ganny (Wix) highlighted the simplicity and operational enhancement. Adam Hanson (Constant Contact) emphasized scalability and confidence in the cloud-first solution. Cimpress Case Study, Wix Testimonial, Constant Contact Case Study.
Support & Training
What customer service and support options are available after purchasing Akeyless?
Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Technical documentation and tutorials are accessible online, and an escalation procedure is in place for urgent issues. Submit a ticket, Email support, Slack channel, Resources.
What training and technical support is available to help customers get started?
Akeyless offers a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack channel are available for troubleshooting and guidance. Product Tour, Platform Demo, Tutorials, Support.
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Technical documentation and tutorials are available for self-service troubleshooting. Contact Support, Resources.
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. It provides SaaS-based deployment, advanced security features like Zero Trust Access and automated credential rotation, and faster scalability compared to HashiCorp Vault's self-hosted model. See comparison.
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers better integration across diverse environments, and provides advanced features like Universal Identity and Zero Trust Access. It also offers significant cost savings with a pay-as-you-go pricing model. See comparison.
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs. See comparison.
Industries & Case Studies
Which industries are represented in Akeyless's case studies?
Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). See case studies.
