Frequently Asked Questions

Product Features & Capabilities

What is the Akeyless Gateway and how does it protect secrets?

The Akeyless Gateway is a lightweight container that extends the Akeyless SaaS platform into your organization's infrastructure. It communicates with Akeyless via an outgoing connection, allowing secure access to internal resources without exposing unnecessary ports to the internet. This design reduces the attack surface and ensures that only authorized traffic reaches your internal systems. Source

How does Zero Knowledge encryption work in the Akeyless Gateway?

Zero Knowledge encryption ensures that even Akeyless cannot access your data. Your decrypted data and encryption keys never leave your private network. Akeyless uses patented encryption technology that separates key fragments across different cloud providers, with the final customer fragment residing within the Akeyless Gateway. This means only your organization can decrypt your data, giving you full ownership and control. Learn more

What are dynamic and rotated secrets in the Akeyless Gateway?

Dynamic secrets are temporary credentials that expire after a set period, minimizing long-standing access and reducing risk. Rotated secrets are credentials that are periodically replaced to meet security or compliance requirements. The Akeyless Gateway facilitates secure creation, management, and removal of these credentials by connecting directly to your internal systems. Source

How does the Akeyless Gateway improve performance and reliability?

The Gateway enables caching of secrets locally, allowing organizations to specify cache duration and deletion policies. This reduces lag time and ensures continuous service, even during network disruptions. Proactive secret fetching and local backups provide disaster recovery capabilities, so operations can continue seamlessly if disconnected from the main vault. Source

What other core features does Akeyless offer?

Akeyless provides Universal Identity (solving the Secret Zero Problem), Zero Trust Access with granular permissions and Just-in-Time access, automated credential rotation, centralized secrets management, and out-of-the-box integrations with AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. Its vaultless architecture reduces infrastructure complexity and operational costs, making it scalable for hybrid and multi-cloud environments. Source

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR. These certifications demonstrate adherence to strict security and regulatory standards, making Akeyless suitable for regulated industries such as finance, healthcare, and critical infrastructure. For more details, visit the Akeyless Trust Center.

How does Akeyless ensure data protection and privacy?

Akeyless uses patented encryption technologies to secure data both in transit and at rest. Zero Knowledge encryption ensures that only your organization can decrypt sensitive information, and granular permissions enforce Zero Trust Access. Audit and reporting tools track every secret for compliance and regulatory readiness. Source

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Customers like Wix, Dropbox, Constant Contact, and Cimpress use Akeyless for centralized secrets management, Zero Trust Access, and scalable cloud-native operations. Source

What business impact can customers expect from Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for hybrid and multi-cloud environments, and improved compliance. Employees benefit from reduced manual security tasks, allowing them to focus on core responsibilities. Progress Case Study

What pain points does Akeyless address?

Akeyless solves the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration complexity. Its Universal Identity, Zero Trust Access, and automated credential rotation directly address these issues. Source

Can you share specific customer success stories?

Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (case study). Progress saved 70% of maintenance and provisioning time with Akeyless’s cloud-native SaaS platform (case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (video).

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless architecture, eliminating the need for heavy infrastructure and reducing costs and complexity. Its SaaS-based deployment enables faster implementation and easier scalability. Advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation set it apart. Learn more

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, while AWS Secrets Manager is limited to AWS. It offers out-of-the-box integrations with diverse tools and provides advanced features like Universal Identity and Zero Trust Access. Its pay-as-you-go pricing model delivers significant cost savings. Learn more

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides advanced security measures such as Zero Trust Access and vaultless architecture, reducing operational complexity and costs. Learn more

Implementation & Ease of Use

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Source

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works—it’s been a really smooth, really easy process." Shai Ganny (Wix) highlighted the simplicity and operational confidence provided by Akeyless. Cimpress Case Study, Wix Testimonial

Support & Technical Resources

What customer service and support options are available?

Akeyless provides 24/7 customer support via ticket submission, email, and Slack. Proactive assistance is available for upgrades and troubleshooting. Extensive technical documentation and tutorials are offered to help customers implement and maintain the platform. For unresolved issues, an escalation procedure is in place. Support

What training and technical resources are available to help customers get started?

Customers have access to self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. These resources are designed to help users understand and implement Akeyless solutions efficiently, regardless of technical expertise. Product Tour, Tutorials

Where can I find technical documentation for Akeyless?

Akeyless offers a wide range of technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access these resources at docs.akeyless.io and tutorials.akeyless.io.

Does Akeyless provide an API?

Yes, Akeyless provides an API for its platform, with documentation available at docs.akeyless.io/docs. API Keys are supported for secure authentication of both human and machine identities. API Key Documentation

Industries & Customer Proof

Which industries are represented in Akeyless's case studies?

Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These examples demonstrate Akeyless's versatility across diverse sectors. Case Studies

Who are some of Akeyless's customers?

Akeyless is trusted by organizations such as Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Source

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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How the Akeyless Gateway Protects Your Secrets

One of the underlying themes of the Akeyless Vaultless® Platform is that we put the control of data in your hands. Applications are inherently leaky, especially in the cloud. So how can you trust a SaaS platform with a mission-critical aspect of infrastructure like secrets? We understand this challenge, so here at Akeyless we’ve created a lightweight container that sits on the organizational infrastructure, called the Akeyless Gateway. Easy to deploy, the gateway is an extension of the SaaS into the organization’s infrastructure, and it communicates with Akeyless via an outgoing connection.

An organization exposes its environment without a gateway.

Simply, a SaaS that manages secrets needs to have access to internal resources. To accommodate that, an organization would need to open up ports for that SaaS to access elements of internal infrastructure. These ports are potentially accessible to malicious internet traffic. Instead of exposing these ports unnecessarily, the Akeyless Gateway only opens ports to our SaaS, eliminating traffic from unknown sources and reducing attack surface area.

It’s difficult to deny the utility of SaaS—with zero deployment & low maintenance, secrets management is undeniably easy for our users. Our goal is to provide that convenience without compromising security. 

There are three critical benefits the Akeyless Gateway offers, made possible by its unique placement in the organization’s environment. We’ll discuss these one by one.

  1. Zero Knowledge encryption
  2. Advanced secret types like rotated and dynamic secrets
  3. Caching and performance enhancements

Zero Knowledge Encryption in the Akeyless Gateway

Zero Knowledge encryption means even Akeyless can’t access your data—ultimately, you get full ownership, because neither your decrypted data or your encryption keys leave your private network. This is possible via the Akeyless Gateway.

Akeyless uses a patented encryption technology that prevents hacks by separating encryption functions. Akeyless keeps never-combined parts of the encryption key in different cloud providers. The final piece – what we call the customer fragment – resides within the Akeyless Gateway, where only the organization has access to it.

akeyless gateway dfc

In other words, no one can decrypt your data outside of your environment, and you have full ownership and control over the keys that decrypt your data.

RESOURCE: Learn more about DFC™ and how it keeps your data safe.

Advanced Secret Types in the Akeyless Gateway

The Akeyless Gateway gives our users the ability to use rotated and dynamic secrets.

Dynamic secrets are temporary, expiring after a set period of time. They are the safest option for securing access to your data, as it never assumes long-standing access. Users get access only when they need it—no more, no less.

Akeyless users can request for a temporary account with the right level of permissions. Akeyless issues the temporary account to the user. Once the account expires, Akeyless also manages the removal of the temporary account.

Rotated secrets, on the other hand, are secrets you periodically replace. You might use this for longer-standing accounts where security or compliance requires you to rotate credentials every set period of time.

For Akeyless (or any other platform) to provision temporary accounts, it needs access to internal resources. Since the SaaS connects directly to the Gateway, which sits in the organization’s internal environment, the gateway can securely facilitate the creation of temporary and rotated credentials. With direct access to the systems that house sensitive data, the Gateway acts as an internal orchestrator for temporary and rotated credentials. 

Caching and Performance Enhancements

Akeyless also enables organizations to have live fallback and continuous service capabilities via caching in the Akeyless Gateway. 

Since the Gateway sits on the organization’s local network, it plays an important role in performance. It determines which secrets to store locally, how often, and when to remove them.

For example, the admin can specify whether to cache secrets for a set amount of time, and when to delete secrets from the cache. Like a browser cache, this setting improves performance and lowers lag time. The gateway deletes secrets when they are not being used, downloading local copies during frequent usage.

In addition, the Gateway allows proactive secret fetching, which can store backups of your vault locally. If you ever disconnect from the vault, you can have peace of mind that everything will carry on as if nothing has changed.

Conclusion

The Akeyless Gateway makes secure secrets management possible in the cloud.

The Gateway houses the core functionality that makes the Akeyless Vaultless® Platform unique. This includes Zero Knowledge encryption, advanced secret types, and caching mechanisms to improve performance and disaster recovery. It helps us achieve the goal of making secrets management both easier and more secure.


To learn more about the Akeyless Vaultless® Platform, book a custom tour of the product today.

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