Frequently Asked Questions

Product Information & Security

What is Akeyless Vault and how does it strengthen secrets management?

Akeyless Vault is a SaaS secrets management solution designed to protect sensitive data such as credentials, encryption keys, and certificates. It leverages Distributed Fragments Cryptography (DFC™), which stores encryption keys in multiple fragments across different locations, eliminating single points of failure and making unauthorized decryption nearly impossible. The platform enforces strict access controls, zero-knowledge encryption, and continuous monitoring to proactively detect and prevent unauthorized access. These measures directly address vulnerabilities exposed in incidents like the LastPass breach, providing robust protection for organizations. Learn more about DFC™ technology.

How does Akeyless Vault prevent breaches like the LastPass incident?

Akeyless Vault uses DFC™ technology to ensure encryption keys are never stored in a single location, making it extremely difficult for attackers to gain access. The platform enforces strict access policies, limits standing privileges, and uses dynamic secrets that expire automatically. Zero-knowledge encryption ensures that even Akeyless cannot access unencrypted data. Continuous monitoring and real-time alerts help detect suspicious activities, providing proactive defense against breaches similar to the LastPass incident. Read more about DFC™.

What types of secrets and sensitive data can Akeyless Vault protect?

Akeyless Vault protects a wide range of secrets, including credentials, encryption keys, certificates, and tokens. It is designed to secure data used by DevOps, InfoSec, and IT teams, ensuring that passwords, keys, and tokens are securely stored and managed throughout their lifecycle. Learn more about secrets management.

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR, demonstrating its commitment to international security and compliance standards. These certifications ensure robust protection for regulated industries such as finance, healthcare, and critical infrastructure. For more details, visit the Akeyless Trust Center.

Features & Capabilities

What are the key features of Akeyless Vault?

Akeyless Vault offers Distributed Fragments Cryptography (DFC™), zero-knowledge encryption, strict access controls, dynamic secrets, centralized secrets management, automated credential rotation, and continuous monitoring. The platform is cloud-native and supports multi-vault governance, making it scalable for hybrid and multi-cloud environments. Explore all features.

Does Akeyless Vault support integrations with other tools?

Yes, Akeyless Vault supports a wide range of integrations, including identity providers (Okta, Ping Identity), configuration management tools (Ansible, Chef, Puppet), CI/CD tools (Jenkins, TeamCity, Azure DevOps, Terraform), cloud platforms (AWS, Azure), log forwarding (Splunk, Sumo Logic), certificate management (Venafi, ZeroSSL), and SDKs (Python, Ruby, C# .NET Core). For a complete list, visit the Akeyless integrations page.

Does Akeyless provide an API for automation and integration?

Yes, Akeyless offers a comprehensive API for secure automation and integration with other platforms. API documentation and authentication details are available at the Akeyless API documentation page.

Use Cases & Benefits

Who can benefit from using Akeyless Vault?

Akeyless Vault is ideal for IT security professionals, DevOps engineers, compliance officers, and platform engineers in industries such as technology, finance, retail, manufacturing, and cloud infrastructure. It helps organizations centralize secrets management, enforce zero trust access, and meet compliance requirements. Learn more about target audiences.

What business impact can customers expect from using Akeyless Vault?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability across multi-cloud environments, and improved compliance. Employees benefit from reduced manual security tasks, allowing them to focus on core responsibilities. Read the Progress case study.

Can you share specific case studies or customer success stories?

Yes, Akeyless has several published case studies and video testimonials. For example, Constant Contact scaled securely in a multi-cloud environment, Cimpress transitioned from Hashi Vault to Akeyless for enhanced security, Progress saved 70% of maintenance time, and Wix benefited from centralized secrets management and zero trust access. Read Constant Contact's case study, Cimpress case study, Progress case study, Wix video.

Pain Points & Solutions

What common pain points does Akeyless Vault address?

Akeyless Vault addresses the Secret Zero Problem (secure authentication without storing initial credentials), legacy secrets management inefficiencies, secrets sprawl, excessive standing privileges, high operational costs, and integration challenges. Its cloud-native SaaS platform and automated credential rotation help organizations overcome these issues. See customer stories.

Competition & Comparison

How does Akeyless Vault compare to HashiCorp Vault?

Akeyless Vault uses a vaultless, cloud-native SaaS architecture, eliminating the need for heavy infrastructure and reducing operational overhead. It offers advanced features like Distributed Fragments Cryptography, Zero Trust Access, and automated credential rotation, which simplify deployment and scalability compared to HashiCorp Vault's self-hosted model. See detailed comparison.

How does Akeyless Vault compare to AWS Secrets Manager?

Akeyless Vault supports hybrid and multi-cloud environments, offers out-of-the-box integrations with diverse tools, and provides advanced features like Universal Identity and Zero Trust Access. Its pay-as-you-go pricing model and cost efficiency make it suitable for organizations beyond AWS-centric environments. See detailed comparison.

How does Akeyless Vault compare to CyberArk Conjur?

Akeyless Vault unifies secrets, access, certificates, and keys into a single SaaS platform, reducing the need for multiple tools and operational complexity. It provides granular permissions, Just-in-Time access, and vaultless architecture for simplified infrastructure and cost savings. See detailed comparison.

Implementation & Support

How long does it take to implement Akeyless Vault?

Akeyless Vault can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes, including integration and validation. Learn more about implementation.

What training and technical support is available for new customers?

Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. Customers have access to 24/7 support via ticketing, email, and Slack channels. Proactive assistance is available for upgrades and troubleshooting. Product tour, Support page.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless offers 24/7 customer support, proactive assistance with upgrades, and extensive technical documentation and tutorials. Customers can submit support tickets, contact support via email, or use the Slack support channel for troubleshooting and guidance. Contact support.

Customer Experience

What feedback have customers shared about the ease of use of Akeyless Vault?

Customers consistently praise Akeyless Vault for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works—it’s been a really smooth, really easy process." Shai Ganny (Wix) highlighted the simplicity and operational confidence provided by Akeyless. Adam Hanson (Constant Contact) emphasized the platform's scalability and enterprise-class capabilities. Read Cimpress case study, Wix testimonial, Constant Contact case study.

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How the LastPass Breach Highlights the Importance of Secrets Management

Password security graphic

The LastPass breach serves as a pivotal moment in cybersecurity, drawing attention to the dangers associated with storing sensitive information in password managers and the increasing need for secrets management. The breach impacts 25 million users, and its consequences are far-reaching. Events like the LastPass breach underscore the urgent necessity for secrets management. Today’s cybersecurity must include a focus on the protection of secrets; keys, credentials and certifications.

Explore the increasingly critical role of secrets management and learn about the events and impact of the LastPass breach in this retrospective. And discover preventive measures to address such incidents, valuable insights for enhancing cybersecurity practices in secrets management and overall password security in this blog.

Preventive Measures and Lessons Learned

When news of a potential data breach at LastPass emerged, CEO Karim Toubba claimed that there was no evidence of any customer data breaches. However, a retrospective analysis later revealed that customer data was actually at risk during the incident. Understanding the details of this breach is crucial for improving defenses and safeguarding digital assets from potential cyber threats in the future.

Data points of the Last Pass data breach timeline

Breach Timeline: Connecting the Dots

According to The Verge, the attacker engaged in reconnaissance, enumeration, and exfiltration activities between August and October. They eventually stole valid credentials from a senior DevOps engineer, granting them access to shared cloud storage containing customer vault backup encryption keys in Amazon S3 buckets.

August Breach: The Beginning

LastPass first reported a security incident in August 2022 when they detected unusual activity within their development environment. They initiated an immediate investigation and found no evidence of the incident involving access to customer data or encrypted password vaults. LastPass discovered that an unauthorized party accessed their development environment through a compromised developer account and stole portions of source code and proprietary LastPass technical information. They concluded that their products and services were operating normally.

November Breach: The Intrusion

In November, LastPass announced detecting another intrusion that relied on information stolen during the August breach. This time, the attacker accessed specific customer information, including a backup of partially encrypted customer vault data containing website URLs, usernames, and passwords. 

infographic on cybersecurity stats

Targeting the DevOps Engineer: The Keylogger Attack

One of the four DevOps engineers responsible for the decryption keys made a critical mistake—storing those keys on his home computer. Unbeknownst to him, he became a prime target for the hacker stalking LastPass. The stage was set for a keylogger attack.

The hacker exploited a vulnerable third-party media software package to deploy keylogger malware, capturing the engineer’s master password and gaining access to the DevOps engineer’s LastPass corporate vault. Once the encryption key was in the attacker’s hands, they could access the organization’s most sensitive data.

The incident serves as a chilling reminder of the high stakes when security falters and secrets management falls short. As a result, end-users faced the risk of dangerous phishing schemes.

Impact on Users: The Risks of Hacked Encryption Keys and Compromised Vaults

The breach’s most alarming aspect is the unencrypted data accessed, including website URLs accessed with telephone numbers used for the MFA backup option. Cybercriminals could exploit this information to target specific users through phishing or other cyberattacks.

LastPass CEO Karim Toubba confirmed hackers obtained extensive customer data, including names, emails, phone numbers, and some billing info. A compromised vault’s security relies on encryption strength and the protective master password.

LastPass users should change their current master password to a unique one solely for LastPass, ensuring data safety and privacy.

The most critical data stolen were secrets; sensitive data such as encryption keys, credentials, and certificates that allow access to an organization’s secure resources. This was highlighted in their latest summary. Therefore, when attackers compromise secrets, they expose both the organization and its customers to severe risks. Attackers can use these secrets to access confidential information, manipulate systems, or launch further attacks, causing damage to reputations and financial loss.

Icons representing different types of cyberattacks.

Lessons Learned: The LastPass Breach and Secrets Management

The LastPass breach underscores the importance of prioritizing robust security measures for DevOps and InfoSec professionals. Implementing strong security practices can minimize risks and protect sensitive data. Proactive secrets management is a vital part of this process. Passwords, keys, and tokens are must be securely stored and managed throughout their lifecycle. Staying vigilant against threats and learning from incidents like the LastPass breach helps protect organizations and customers from severe cyberattacks.

Secrets Management: Strengthen Security and Prevent Future Incidents

Enterprises must adopt robust security practices to safeguard their secrets, including regular rotation of encryption keys, strict access controls, and secure storage solutions. Managing the life cycle of secrets reduces the risk of unauthorized access and minimizes the impact of potential breaches. Employee training and awareness programs are essential for promoting a culture of security. These measures can help strengthen an organization’s defenses and protect the valuable information customers entrust to them.

Akeyless Vault: A Stronger Defense Against Cyberattacks

Akeyless Vault, a SaaS secrets management solution, could have potentially prevented the LastPass hack with its Distributed Fragments Cryptography (DFC™) technology. DFC™ offers an advanced level of security, making it nearly impossible for attackers to gain unauthorized access to sensitive data.

  1. Eliminating the single point of failure
    DFCTM technology maintains encryption keys in multiple fragments, which are distributed across different locations and never combined. Thus, attackers can’t decrypt data without all fragments.
  1. Enhanced access control
    Akeyless Vault enforces strict access policies, allowing only authorized users and applications to access sensitive data. It limits engineers’ access to crucial keys, granting access only to privileged individuals. Standing privileges are eliminated as dynamic secrets expire automatically, making them useless if stolen.
  2. Zero-knowledge encryption
    Akeyless Vault uses zero-knowledge encryption with DFC™, ensuring Akeyless can’t access encryption keys or unencrypted data. This extra security layer means attackers can’t access unencrypted data even if they breach the provider’s infrastructure.
  3. Continuous monitoring and alerting
    Akeyless Vault continuously monitors and logs activities related to sensitive data access. Real-time alerts keep you aware of suspicious activities. This proactive approach could have helped detect and prevent unauthorized access to customer vault data in the LastPass case.

Akeyless Vault provides a secure solution for managing secrets and sensitive data by employing multiple measures. These measures include eliminating the single point of failure, enforcing strict access control, employing zero-knowledge encryption, and continuously monitoring and alerting. This comprehensive approach gives DevOps and InfoSec professionals greater peace of mind.

Conclusion: Choosing Akeyless Vault for Enhanced Security and Peace of Mind

The LastPass breach highlights the reality that even well-established security solutions can be vulnerable to cyberattacks. DevOps and InfoSec professionals must remain proactive in a world of relentless cyber risk. Staying ahead of the curve by adopting best practices to protect corporate and customer data is paramount.

Face challenges confidently with Akeyless Vault and its advanced DFCTM encryption. Security for peace of mind with robust access control, zero-knowledge encryption and continuous monitoring. Akeyless Vault secures sensitive data against cunning cyber threats.

Make the right choice. Trust Akeyless SaaS Vault. Stay proactive and secure in a world of ever-evolving cyber threats.


To learn more about the Akeyless Vaultless® Platform, book a custom tour of the product today!

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