Frequently Asked Questions
Features & Capabilities
What are the key features and capabilities of Akeyless?
Akeyless offers a comprehensive suite of features including Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access with granular permissions and Just-in-Time access, Automated Credential Rotation, Centralized Secrets Management, and Out-of-the-Box Integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. Its cloud-native SaaS platform provides scalability, flexibility, and cost-effectiveness for hybrid and multi-cloud environments. Source
Does Akeyless provide an API for integration?
Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation and details on API Keys for authentication are available at Akeyless API Documentation. Source
What technical documentation is available for Akeyless?
Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS target integration, PKI-as-a-Service, and more. These resources provide in-depth guides and step-by-step instructions for effective implementation. Access the documentation at Akeyless Technical Documentation. Source
Security & Compliance
What security and compliance certifications does Akeyless hold?
Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR. These certifications demonstrate adherence to strict IT security standards, validated cryptographic modules, and cloud security best practices. For more details, visit the Akeyless Trust Center. Source
How does Akeyless ensure data protection and regulatory compliance?
Akeyless uses patented encryption technologies to secure data in transit and at rest, enforces Zero Trust Access with granular permissions and Just-in-Time access, and provides audit and reporting tools for regulatory compliance. The platform complies with frameworks like ISO 27001, SOC 2 Type II, PCI DSS, and GDPR. More information is available at the Trust Center. Source
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless, cloud-native SaaS platform that eliminates heavy infrastructure, reducing costs and complexity. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, enabling faster deployment and easier scalability compared to HashiCorp Vault's self-hosted model. Learn more
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with tools like Jenkins and Kubernetes, and provides advanced features such as Universal Identity and Zero Trust Access. Its pay-as-you-go pricing model and cost efficiency make it a strong choice for organizations needing flexibility beyond AWS-only solutions. Learn more
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions. Learn more
Who are Akeyless's main competitors?
Akeyless's main competitors include HashiCorp Vault, AWS Secrets Manager, CyberArk Conjur, Delinea, BeyondTrust, Keeper, Infisical, Keyfactor, and AppViewX. Each competitor offers different strengths, but Akeyless differentiates itself with its vaultless architecture, cloud-native SaaS platform, and unified approach to secrets, access, and key management. Source
Use Cases & Benefits
What core problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. Its Universal Identity, Zero Trust Access, and automated credential rotation features help organizations centralize secrets management, reduce breach risks, and save up to 70% of maintenance and provisioning time. Source
Who can benefit from using Akeyless?
Akeyless is designed for IT Security Professionals, DevOps Engineers, Compliance Officers, and Platform Engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, and Progress Chef. Source
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability for multi-cloud environments, regulatory compliance, and improved employee productivity. These impacts are supported by customer case studies from Progress, Constant Contact, Cimpress, and Wix. Source
Can you share specific case studies or success stories of customers using Akeyless?
Yes, Akeyless has several published case studies and video testimonials. Constant Contact scaled in a multi-cloud, multi-team environment; Cimpress transitioned from Hashi Vault to Akeyless for enhanced security; Progress saved 70% of maintenance and provisioning time; Wix adopted Akeyless for centralized secrets management and Zero Trust Access. Read Constant Contact case study, Cimpress case study, Progress case study, Wix video
What feedback have customers given about the ease of use of Akeyless?
Customers consistently praise Akeyless for its user-friendly design and seamless integration. Conor Mancone (Cimpress) noted the smooth process and lack of credential worries; Shai Ganny (Wix) highlighted the simplicity and operational confidence; Adam Hanson (Constant Contact) emphasized scalability and enterprise-class capabilities. Cimpress Case Study, Wix Testimonial, Constant Contact Case Study
What industries are represented in Akeyless's case studies?
Akeyless's case studies span technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These examples demonstrate the platform's versatility across diverse sectors. Source
Implementation & Support
How long does it take to implement Akeyless and how easy is it to start?
Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases like OpenShift deployment, setup can be completed in less than 2.5 minutes. Self-guided product tours, platform demos, tutorials, and 24/7 support are available to help users get started quickly. Source
What training and technical support is available for Akeyless customers?
Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support is available via ticket submission, email, and Slack. Proactive assistance is offered for upgrades and troubleshooting. Product Tour, Support, Tutorials
What customer service and support options are available after purchasing Akeyless?
Akeyless offers 24/7 customer support via ticket submission, email, and Slack. Proactive assistance is provided for upgrades and maintenance, and escalation procedures are available for expedited problem resolution. Technical documentation and tutorials are accessible for troubleshooting. Contact Support
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides round-the-clock support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades, ensures the platform remains secure and up-to-date, and offers technical documentation and tutorials for self-service troubleshooting. Contact Support, Resources
