Frequently Asked Questions

Privileged Access Management (PAM) Fundamentals

What is Privileged Access Management (PAM)?

Privileged Access Management (PAM) refers to the processes and technologies used to control and monitor access to sensitive systems and data by users with elevated privileges. PAM helps organizations run efficiently without compromising confidential resources by granting privileges to both human and machine identities, such as applications or services. It is a comprehensive cybersecurity initiative that involves auditing all privileges and activities across an IT environment. Learn more.

Why is Privileged Access Management important for organizations?

PAM is critical because privileged accounts are common entry points for cybercriminals. By enforcing the principle of least privilege—where users only receive the minimum access required—organizations can minimize the damage from potential breaches. PAM also supports zero-trust access, assuming all accounts are initially untrustworthy, and protects against credential theft or privilege misuse. Read more.

What types of accounts are managed by PAM solutions?

PAM solutions manage a variety of account types, including privileged user accounts (administrators), local admin accounts (maintenance access to local hosts), application accounts (enterprise apps with access to critical resources), domain administrative accounts (super admins with extensive network access), and emergency accounts (temporary elevated access during emergencies). Details here.

What are best practices for implementing Privileged Access Management?

Best practices for PAM include automatically rotating secrets and passwords after each use, enforcing multi-factor authentication, supporting all types of secrets (SSH keys, API keys, passwords), controlling access from third-party applications, avoiding hard-coded credentials, and using a centralized secrets vault for managing high-level infrastructure accounts. Centralizing PAM protocols helps organizations monitor security, dig out threats, and achieve compliance. See best practices.

Features & Capabilities

What features does Akeyless offer for Privileged Access Management?

Akeyless provides a modern PAM solution with features such as Vaultless Architecture (eliminating heavy infrastructure), Universal Identity (solving the Secret Zero Problem), Zero Trust Access (granular permissions and Just-in-Time access), automated credential rotation, centralized secrets management, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, and Kubernetes. These features streamline operations, enhance security, and reduce costs. Learn more.

Does Akeyless support API access and integrations?

Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API Keys are available for authentication, and comprehensive API documentation can be found at Akeyless API Documentation. Out-of-the-box integrations are available for AWS IAM, Azure AD, Jenkins, Kubernetes, and more. See integrations.

What technical documentation is available for Akeyless PAM?

Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS target integration, PKI-as-a-Service, and more. These resources provide in-depth knowledge and step-by-step instructions for implementing and using Akeyless solutions. Access documentation at Akeyless Technical Docs and Tutorials.

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR, demonstrating its commitment to robust security and regulatory compliance. These certifications ensure the platform meets the needs of regulated industries such as finance, healthcare, and critical infrastructure. For more details, visit the Akeyless Trust Center.

How does Akeyless ensure data protection and encryption?

Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces granular permissions and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools are provided to track every secret, ensuring audit readiness and compliance with regulatory requirements. Learn more.

Use Cases & Benefits

Who can benefit from Akeyless PAM solutions?

Akeyless PAM is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See more about our customers.

What business impact can customers expect from using Akeyless PAM?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud and hybrid environments, compliance with international standards, and improved employee productivity. These impacts are supported by case studies from Progress, Constant Contact, Cimpress, and Wix. See case studies.

What pain points does Akeyless PAM address?

Akeyless PAM addresses the Secret Zero Problem (secure authentication without storing initial access credentials), legacy secrets management challenges, secrets sprawl, standing privileges and access risks, cost and maintenance overheads, and integration challenges. These are solved through Universal Identity, Zero Trust Access, automated credential rotation, and centralized secrets management. Learn more.

Can you share specific case studies or customer success stories?

Yes, Akeyless has several case studies and success stories, including Constant Contact scaling in multi-cloud environments, Cimpress transitioning from Hashi Vault to Akeyless, Progress saving 70% of maintenance time, and Wix benefiting from centralized secrets management and Zero Trust Access. Constant Contact, Cimpress, Progress, Wix.

Competition & Comparison

How does Akeyless PAM compare to HashiCorp Vault?

Akeyless offers a SaaS-based, vaultless architecture that eliminates the need for heavy infrastructure, reducing costs and complexity compared to HashiCorp Vault's self-hosted model. Akeyless also provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, ensuring faster deployment and easier scalability. See comparison.

How does Akeyless PAM compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, provides better integration across diverse environments, and offers significant cost savings with a pay-as-you-go pricing model. Advanced features like Universal Identity and Zero Trust Access set Akeyless apart from AWS Secrets Manager, which is limited to AWS environments. See comparison.

How does Akeyless PAM compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools and reducing operational complexity. It offers advanced security measures such as Zero Trust Access and Vaultless Architecture, which are not commonly found in traditional PAM solutions like CyberArk Conjur. See comparison.

Implementation & Support

How long does it take to implement Akeyless PAM and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple, with self-guided product tours, platform demos, tutorials, and 24/7 support available. Product Tour, Platform Demo, Tutorials.

What customer service and support does Akeyless provide?

Akeyless offers 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Technical documentation and tutorials are provided for self-service, and escalation procedures are in place for expedited problem resolution. Submit a ticket, Email support, Slack Support.

What training and technical support is available to help customers get started?

Akeyless provides a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation to help customers get started. 24/7 support and a Slack channel are available for troubleshooting and guidance. Proactive assistance ensures the platform remains up-to-date and secure. Product Tour, Platform Demo, Tutorials, Support.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Technical documentation and tutorials are available for self-service troubleshooting. Contact Support, Resources.

Customer Feedback & Recognition

What feedback have customers shared about the ease of use of Akeyless PAM?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." Shai Ganny (Wix) said, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted its scalability and cloud-first approach. Cimpress Case Study, Wix Testimonial, Constant Contact Case Study.

Which industries are represented in Akeyless's case studies?

Akeyless's case studies cover industries such as technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These examples demonstrate the platform's versatility across different sectors. See case studies.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Privileged Access Management (PAM)

Also known as privileged identity management, privileged access management is a major talking point for any business owner or IT manager. Don’t ignore this vital aspect of cybersecurity, which will make your organization look safe and trustworthy in the eyes of your clients and business partners.

What Is Privileged Access Management?

Privileged access is any type of special access that goes beyond what a standard user would have. Users across an organization occasionally need access to sensitive, private company data to do their jobs. PAM helps businesses run efficiently without compromising on confidential resources.

To secure the infrastructure, an IT professional grants privileges to the users, who may be either human or machine entities like applications or services. These privileges, credentials, and secrets exist everywhere, and larger enterprises often have trouble managing all of them.

Why Does It Matter?

Any privileged access is unfortunately an entry point for cybercriminals. For this reason, the common strategy is grounded in the principle of least privilege, where users only receive the minimum amount of access required to get the job done. This way, if a hacker ever gains access to an account, the resulting damage is minimized as well.

There’s also the concept of zero-trust access. A healthy way to approach security is literally to “trust no one.” Because any malicious insider can take advantage of an account’s privileges, it’s a fundamental security practice to assume that all accounts are initially untrustworthy.

Privileged access management protects against the threat of credential theft or privilege misuse. It’s more than just a list of tips; PAM is a comprehensive cybersecurity initiative that involves auditing all the privileges and activities across an IT environment.

Types of PAM Accounts

There are many types of accounts that enterprises consider when designing a PAM initiative. These include, but are not limited to:

  • Privileged user accounts: the most common form of enterprise account. It’s essentially any user with administrator privileges.
  • Local admin accounts: Which accounts have access to local hosts. IT staff who use them for maintenance often make the mistake of using the same password multiple times.
  • Application accounts: Because enterprise apps often integrate with other parts of the business, they usually have access to more critical information and resources than you think.
  • Domain administrative accounts: These “super admins” have access to all the high-level workstations and services. Because of this extensive network access, these accounts are the largest target for cybercriminals.
  • Emergency accounts: Any accounts that administrators grant to users during times of emergency.

Thanks to this large variety of accounts and secrets to cover, PAM is rarely a simple task to achieve.

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Privileged Access Management Best Practices

Do you want to reduce cybersecurity risk, achieve regulatory compliance, and protect the reputation of your brand? Adopting privileged access management as part of the company culture is the best path to success here. Some best practices include:

  • Automatically rotating secrets and passwords after each use.
  • Enforcing multi-factor authentication.
  • Choosing a platform that supports all types of secrets, including SSH keys, API keys, passwords, and others.
  • Controlling access from third-party applications. Part of this step is to avoid using the hard-coded credentials you get from off-the-shelf business apps.
  • Using a digital secrets vault for centrally managing all your high-level infrastructure accounts.

This last point is particularly important. A centralized secrets management vault enables many of the benefits of privileged access management. Specifically, managing all the credentials in a business can be inefficient and costly if done manually.

When it comes to tracking privileges and account activity, centralizing your PAM protocol is the best way to dig out threats, monitor your security, and achieve compliance.

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