Support Tiers and Plan Limits

Plan Limits

Free ENTERPRISE
Clients
Free Included  5 ENTERPRISE Included  Custom
Static Secrets
Free Included  2,000 ENTERPRISE Included  Unlimited
Dynamic Secrets
Free Included  5 ENTERPRISE Included  Unlimited
Rotated Secrets
Free Included  5 ENTERPRISE Included  Unlimited
SSH Certificate Issuers
Free Included  1 ENTERPRISE Included  Unlimited
TLS Certificate Issuers
Free Included  1 ENTERPRISE Included  Unlimited
Custom Roles
Free Included  5 ENTERPRISE Included  Unlimited
AUTHENTICATION METHODS (Identities)
Email Access
Free Included ENTERPRISE Included
Cloud workload authentication (AWS IAM, Azure AD, GCP IAM)
Free Included ENTERPRISE Included
API-Key-based authentication
Free Included ENTERPRISE Included
Kubernetes authentication
Free Included ENTERPRISE Included
Authentication via SAML/OIDC/LDAP
Free Not Included ENTERPRISE Included
Advanced Secure Authentication (Universal Identity)
Free Not Included ENTERPRISE Included
Certificate-based authentication
Free Not Included ENTERPRISE Included
AKEYLESS GATEWAY
Gateway Clusters
Free Included  1 Cluster ENTERPRISE Included  Unlimited
AUDIT LOGGING & ANALYTICS
Audit Logs Retention
Free Included  3 days ENTERPRISE Included  Custom
Log Forwarding
Free Not Included ENTERPRISE Included
SECURITY & PERFORMANCE
Zero Knowledge Mode
Free Not Included ENTERPRISE Included
Internal Caching
Free Not Included ENTERPRISE Included
PASSWORD MANAGER (extension)
Browser Extension
Free Included  5 clients ENTERPRISE Included  Unlimited
Secure Secret Sharing
Free Included ENTERPRISE Included
ENCRYPTION & KMS (extension)
Encryption Keys
Free Included  1 Key ENTERPRISE Included  Unlimited
Tokenization
Free Included  1 Tokenizer ENTERPRISE Included  Unlimited
Multi-Cloud KMS
Free Not Included ENTERPRISE Included
KMIP / TDE
Free Not Included ENTERPRISE Included
SECURE REMOTE ACCESS (extension)
SRA Applications
Free Not Included ENTERPRISE Included  Unlimited
Bastion Clusters
Free Not Included ENTERPRISE Included  Custom
Secure Web Access
Free Not Included ENTERPRISE Included

Click here for Service Level Agreement & Support Tiers

Support Tiers

Silver Gold Platinum
Availability
Silver 99.99% Gold 99.99% Platinum 99.99%
Service Delivery Regions
Silver 1 Gold 1 Platinum Any public Region
Support Availability Hours
Silver 9 to 5 Gold 24×7 Platinum 24×7
Response Time – Severity 1
Silver 6 hours Gold 2 hours Platinum 30 mins
Designated Customer Success Engineer
Silver Not available Gold Yes Platinum Yes
Customer Point(s) of Contact
Silver 1 Gold 2 Platinum 5
Daily Transactions Quota
Silver 2k per client Gold 4k per client Platinum Custom