SLA/Support Tiers and Plans limits

Akeyless’ expectation is that, as standard, the majority of users will stay within their plan limits. For more information, please contact us.

Plan Limits

Free Team Enterprise
Clients
Free Included  5 Team Included  Unlimited Enterprise Included  Unlimited
Static Secrets
Free Included  2,000 Team Included  Unlimited Enterprise Included  Unlimited
Dynamic Secrets
Free Included  5 Team Included  10 Enterprise Included  Unlimited
Rotated Secrets
Free Included  5 Team Included  10 Enterprise Included  Unlimited
Certificate Templates
Free Included  1 Team Included  1 Enterprise Included  Unlimited
Encryption Key Management
Free Included  1 Team Included  1 Enterprise Included  Unlimited
Custom Access Roles
Free Included  5 Team Included  10 Enterprise Included  Unlimited
Rules Per Role
Free Included  5 Team Included  10 Enterprise Included  Unlimited
Email Access
Free Included Team Included Enterprise Included
Cloud Workloads machine Authentication (AWS IAM, Azure AD, GCP IAM)
Free Included Team Included Enterprise Included
Certificates/API-Key based Authentication
Free Included Team Included Enterprise Included
Authentication via SAML/OIDC/LDAP
Free Not Included Team Included Enterprise Included
Advanced Machine Authentication (Universal Identity)
Free Not Included Team Included Enterprise Included
Kubernetes Authentication
Free Included Team Included Enterprise Included
Gateway Clusters
Free Included  1 Team Included  1 Enterprise Included  Unlimited
Zero Knowledge Mode
Free Not Included Team Not Included Enterprise Included
Audit Logs Retention
Free Included  3 days Team Included  30 days Enterprise Included  Custom
Log Forwarding & Splunk Integration
Free Not Included Team Not Included Enterprise Included
Internal Caching
Free Not Included Team Not Included Enterprise Included

SLA & Support Tiers

Silver Gold Platinum
Availability
Silver 99.99% Gold 99.99% Platinum 99.99%
Service Delivery Regions
Silver 1 Gold 1 Platinum Any public Region
Hours of Support Availability
Silver 9 to 5 Gold 24×7 Platinum 24×7
Response Time – Severity 1
Silver 6 hours Gold 2 hours Platinum 50 mins
Named Customer Success Engineer
Silver Not available Gold Yes Platinum Yes
Customer Point(s) of Contact
Silver 1 Gold 2 Platinum 5
Daily Transactions Quota
Silver 2k per client Gold 4k per client Platinum 10K per client