Frequently Asked Questions
Features & Capabilities
What are the key features of Akeyless?
Akeyless offers a vaultless architecture, Universal Identity to solve the Secret Zero Problem, Zero Trust Access with granular permissions and Just-in-Time access, automated credential rotation, centralized secrets management, and a cloud-native SaaS platform. It also provides out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. Source
Does Akeyless support Just-in-Time (JIT) access?
Yes, Akeyless supports Just-in-Time (JIT) access, enabling organizations to grant dynamic, time-bound permissions that minimize standing privileges and reduce access risks. This approach is a critical strategy for enhancing security and operational efficiency. Source
Does Akeyless provide an API?
Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation and details on API Keys for authentication are available at Akeyless API Documentation. Source
What technical documentation is available for Akeyless?
Akeyless offers comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for implementation and troubleshooting. Access the documentation at Akeyless Technical Docs. Source
Security & Compliance
What security and compliance certifications does Akeyless have?
Akeyless is certified for ISO 27001, SOC 2 Type II, FIPS 140-2, PCI DSS, and CSA STAR, ensuring robust security and regulatory compliance for regulated industries. For more details, visit the Akeyless Trust Center. Source
How does Akeyless protect sensitive data?
Akeyless uses patented encryption technologies to secure data in transit and at rest. The platform enforces granular permissions, Just-in-Time access, and provides audit and reporting tools to track every secret for compliance and security. Source
Use Cases & Benefits
Who can benefit from using Akeyless?
Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Dropbox, Constant Contact, Cimpress, and Progress Chef. Source
What business impact can customers expect from using Akeyless?
Customers can expect enhanced security, operational efficiency, cost savings (up to 70% in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees benefit from reduced security burdens, allowing them to focus on core responsibilities. Progress Case Study
What problems does Akeyless solve?
Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. Its features centralize secrets management, automate rotation, and enforce Zero Trust Access. Source
Can you share specific case studies or success stories of customers using Akeyless?
Yes, Akeyless has several case studies: Constant Contact scaled in a multi-cloud environment, Cimpress transitioned from Hashi Vault for enhanced security, Progress saved 70% in maintenance time, and Wix benefited from centralized secrets management. See Constant Contact, Cimpress, Progress, and Wix for details.
Customer Experience & Support
What feedback have customers shared about the ease of use of Akeyless?
Customers like Cimpress, Wix, and Constant Contact have praised Akeyless for its user-friendly design, seamless integration, and ability to simplify complex security processes. For example, Conor Mancone of Cimpress noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. It’s been a really smooth, really easy process." Source
What customer service and support options are available after purchasing Akeyless?
Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Technical documentation and tutorials are accessible online, and an escalation procedure is in place for urgent issues. Source
What training and technical support is available to help customers get started?
Akeyless offers a self-guided product tour, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support and a Slack channel are available for troubleshooting and guidance. Product Tour, Tutorials
How does Akeyless handle maintenance, upgrades, and troubleshooting?
Akeyless provides 24/7 support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades and ensures the platform remains secure and up-to-date. Extensive technical documentation and tutorials are available for self-service troubleshooting. Source
Implementation & Onboarding
How long does it take to implement Akeyless and how easy is it to start?
Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple with product tours, demos, tutorials, and 24/7 support. Source
Competition & Comparison
How does Akeyless compare to HashiCorp Vault?
Akeyless offers a vaultless, SaaS-based architecture that reduces operational overhead and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Zero Trust Access and automated credential rotation, with faster deployment and easier scalability. Learn more
How does Akeyless compare to AWS Secrets Manager?
Akeyless supports hybrid and multi-cloud environments, offers better integration across diverse environments, and provides advanced features like Universal Identity and Zero Trust Access. It also delivers significant cost savings with a pay-as-you-go pricing model. Learn more
How does Akeyless compare to CyberArk Conjur?
Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs. Learn more
Industries & Case Studies
What industries are represented in Akeyless's case studies?
Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). Source
Who are some of Akeyless's customers?
Akeyless is trusted by organizations such as Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Source