Frequently Asked Questions

Features & Capabilities

What is Akeyless and what does it do?

Akeyless is a vaultless secrets management platform designed to simplify and secure the management, rotation, and governance of sensitive credentials, keys, and certificates. It provides automated credential rotation, centralized secrets management, and advanced security features such as Zero Trust Access and Universal Identity. The platform is cloud-native and supports hybrid and multi-cloud environments. Learn more.

What are the key features of Akeyless?

Akeyless offers several key features, including:

For more details, visit Akeyless Secrets Management.

How does automated secrets rotation work in Akeyless?

Akeyless automates the rotation of secrets across various environments, tools, and platforms. Its Universal Machine Identity feature enables automated rotation for bare-metal and legacy systems, solving the Secret Zero Problem. Automated rotation helps prevent breaches by ensuring credentials are regularly updated and not left exposed for long periods. Learn more about Universal Identity.

What integrations does Akeyless support?

Akeyless supports a wide range of integrations, including:

For a complete list, visit Akeyless Integrations.

Does Akeyless provide an API?

Yes, Akeyless provides a comprehensive API for its platform. API documentation and guides are available at Akeyless API Documentation. API Keys are supported for secure authentication of both human and machine identities. Learn more about API Keys.

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless holds several certifications, including:

These certifications demonstrate Akeyless's commitment to robust security and regulatory compliance. For more details, visit the Akeyless Trust Center.

How does Akeyless ensure the security of secrets?

Akeyless uses patented encryption technologies, including Distributed Fragments Cryptography™ (DFC), a Zero-Knowledge encryption technology with NIST FIPS 140-2 certification. This approach ensures that attackers would need to penetrate multiple cloud providers and environments to access rotating fragments of encryption keys, providing unmatched security and scalability. The platform also enforces Zero Trust Access, granular permissions, and Just-in-Time access to minimize risks. Learn more about Akeyless security.

Use Cases & Benefits

What problems does Akeyless solve for organizations?

Akeyless addresses several core challenges:

These problems are solved through features like Universal Identity, automated credential rotation, centralized secrets management, and out-of-the-box integrations. See case studies.

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations seeking secure, scalable, and efficient secrets management, especially those operating in hybrid or multi-cloud environments, will benefit most. Learn more about Akeyless's target audience.

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, and cost savings. Case studies show up to 70% savings in maintenance and provisioning time. The platform supports multi-cloud scalability, helps meet compliance requirements, and improves employee productivity by automating security tasks. Read the Progress case study.

Can you share specific case studies or customer success stories?

Yes, Akeyless has several published case studies:

What feedback have customers given about the ease of use of Akeyless?

Customers have praised Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) stated, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." (Cimpress Case Study) Shai Ganny (Wix) noted, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." (Wix Testimonial)

Implementation & Support

How long does it take to implement Akeyless and how easy is it to start?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, requiring no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. Getting started is simple with self-guided product tours, platform demos, tutorials, and 24/7 support. Try the product tour.

What training and technical support is available to help customers get started?

Akeyless provides a range of resources:

These resources ensure customers can quickly and effectively implement Akeyless solutions. Access resources.

What customer service or support is available after purchase?

Akeyless offers 24/7 customer support, proactive assistance with upgrades, a Slack support channel, technical documentation, and an escalation procedure for unresolved requests. Customers can submit tickets or email support for help. Submit a support ticket.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides round-the-clock support for maintenance, upgrades, and troubleshooting. The support team proactively assists with upgrades to keep the platform secure and up-to-date, minimizing downtime. Extensive technical documentation and tutorials are available to help customers resolve issues independently. Access technical resources.

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, SaaS-based architecture that eliminates the need for heavy infrastructure, reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, ensuring faster deployment and easier scalability. See Akeyless vs HashiCorp Vault.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, while AWS Secrets Manager is limited to AWS. Akeyless provides better integration across diverse environments, advanced features like Universal Identity and Zero Trust Access, and significant cost savings with a pay-as-you-go model. See Akeyless vs AWS Secrets Manager.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions. See Akeyless vs CyberArk.

Technical Documentation

Where can I find technical documentation for Akeyless?

Akeyless provides comprehensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration guides, PKI-as-a-Service details, and more. Access all resources at Akeyless Technical Documentation.

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Secure Your Secrets with Automated Rotation—Here’s Why It Matters

secrets rotation

It’s hard to imagine software development or operations without secrets. From the first commit through the first build pipeline, up to deployment and beyond, there are numerous secrets—credentials, keys, etc.—that must remain private. Unfortunately, it is impossibly difficult to keep something absolutely secret forever. That is just one of the reasons behind secrets rotation, one of the most important security measures available to DevSecOps practitioners. 

This post will explore why rotating secrets is so critical, the need for automated rotation, and how to effectively perform secrets rotation.

Why is it so important to rotate secrets?

As outlined in all modern security guideline frameworks, secrets need to be regularly rotated. The reason for this is that the longer a credential exists, the longer it might be used against you when exposed. 

Moreover, the longer the lifespan of a secret, the longer its chain of custody. Each link in that chain adds even more risk that one of the parties the secret was disclosed to will eventually spill it—willingly, or not.

Let’s take a look at a couple of real-world examples.

Uber

The Uber incident from December 2022, when a mobile device management (MDM) was breached, perfectly shows the above principle in action. The attacker managed to gain access to a backup server hosted on AWS. Using hard-coded, unrotated credentials stored in PowerShell scripts, they then leaked the work-related and Microsoft Active Directory information of more than 77,000 Uber employees on a popular hacking forum.

Dependabot

In July 2023, hackers used stolen private access tokens belonging to legitimate GitHub accounts to impersonate Dependabot, a popular dependency management tool. Proposed commits were meant to infect code and inject configurations designed for stealing passwords, GitHub repository secrets, and variables either directly or with a rogue automation pipeline. 

It is worth noting that earlier that year, GitHub had substantially raised account security requirements (e.g., enforcing strong 2-factor authentication). However, the attacker didn’t have to overcome that additional layer of security. All it took to breach hundreds of projects was a few long-lasting tokens left somewhere, forgotten. 

Both of these incidents are a stark reminder that you should never consider permanent, long-lasting secrets safe. 

Learn more about the importance of secrets rotation from DevOps expert Sam Gabrail 👇

Why is automated secrets rotation better?

Rotation is not only an essential preventive measure, but also one of the most important mitigation steps when an incident finally occurs. However, to fulfill its objectives, it has to be swift, precise, and exhaustive—qualities better delivered in scale by automation than human operators.

The importance of automation only grows as a project develops. At some point, even the smallest oversight often can burst into a separate incident, putting enormous strain on a business—something Cloudflare experienced directly.

Cloudfare exposure: Minor error, massive fallout

In October 2023, identity service provider Okta suffered two breaches in the span of just a few months, leaking customer support data. It impacted Cloudflare was as an Okta customer, and they immediately responded with rotation of all credentials suspected to be at risk. Due to human error, they missed just four (one service token, and three accounts) secrets. Cloudflare believed they were not in active use. 

Unfortunately, on November 14, 2023, a hacker used those exact credentials to infiltrate Cloudflare’s internal systems, resulting in an attack that lasted 10 days. After accessing Cloudflare’s Atlassian server, the hacker went through Cloudfare’s internal Wiki pages and Jira tickets in search of information that could be forged into other attack vectors: multifactor authentication bypass, vulnerability management, secrets rotation, and other kinds of security flaws to exploit. They also targeted code repositories, with 76 out of 120 ultimately compromised.

In the end, Cloudflare executed an enormous mitigation procedure, rotating more than 5,000 credentials, physically separating test and staging systems, and putting almost 4,900 systems through forensic triaging. Additionally, they re-imaged and rebooted every single machine in their entire global network. An impressive response, no doubt, but still extremely exhausting for the business and only necessitated by a mistake that could have been easily avoided.

The key takeaway here Is that organizations need an automatic credential rotation process, implemented with proper care, attention to detail, and supervision. 

As for manual rotation, it should either be treated as a last resort or performed with extreme caution.

Secrets rotation policy matters

The attacks described above are far from isolated incidents. Similar breaches are happening every day around the globe. The proper approach to rotating secrets can make the difference between safeguarding your data and being the next victim. Codifying such an approach into a policy will make it easier to establish, promote, embrace, and enforce.

Businesses should consider the aspects of a secrets rotation policy:

  • The specific types of secrets you are handling
  • The intricacies of your business
  • The tools and platforms involved in keeping them safe
  • The people taking part in their lifecycle

Note: Make sure to revise your policy periodically, as cybersecurity is constantly evolving, along with cybercrime. Safer encryption methods, better tools, and more effective methodologies and approaches are continuously emerging from the collective knowledge, experience, and understanding gathered by DevSecOps/Infosec practitioners every day.

Best practices for effective secrets rotation

Although providing a one-size-fits-all secrets rotation policy is impossible, this short list of recommendations will prove useful for any use case:

  • Rotate regularly. The longer a secret exists, the bigger the risk that it is no longer a secret (or will soon cease to be) and, by extension, the more harm a malicious actor will be able to impose.
  • If you can, rotate automatically. If you cannot, do so manually with caution, as a small human error can result in dire consequences. For best results, implement policies for regular, automated rotation for the greatest reliability.
  • Keep secrets manageable. Avoid secrets sprawl, as excessive complexity brings obscurity, and obscurity is the enemy of observability. It is hard to protect something you can’t efficiently manage, or don’t even know about.
  • Keep your policy strong and up to date. Periodically revise your policy to make sure it is dependable and matches applicable best practices and standards; also make sure the tools in use are up to their required tasks.
  • Always keep secret safety in mind. Make this a priority from the very beginning. It is much easier and safer to start properly than to fix a looming disaster or deal with its aftermath.

See how automatic secrets rotation works in Akeyless 👇

Akeyless: Helping your business stay ahead of risks

Akeyless is a vaultless secrets management platform. It focuses on making the complex and cumbersome task of keeping secrets safe simple, time-efficient, and cost-effective.

Businesses can implement our automated credential rotation features in a vast variety of environments, tools, and platforms. It allows you to seamlessly unify your infrastructure while maintaining, managing, and rotating privileged credentials. Our Universal Machine Identity feature enables automated rotation for bare-metal and legacy systems while solving the “secret zero” problem.

Akeyless’ Distributed Fragments Cryptography™ (DFC) is a Zero-Knowledge encryption technology with NIST FIPS 140-2 certificatio. It provides unmatched security and scalability while giving you full control and exclusive ownership over your secrets. Attackers would have to penetrate multiple cloud providers and your environment to combine rotating fragments of encryption keys. Rest assured, your secrets are safe. If you’re interested in exploring how to tackle the biggest issues of modern secrets management, take our self-guided tour or contact us for a personalized demo today.

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