Frequently Asked Questions

Product Information & Origins

What is Akeyless and how does its Vaultless® Secrets Management approach work?

Akeyless is a cloud-native SaaS platform for secrets management, designed to help InfoSec and DevOps professionals manage credentials, certificates, and keys without the operational burden of traditional vaults. Its patented Vaultless® approach, powered by Distributed Fragments Cryptography™ (DFC), ensures that no complete encryption key ever exists at any time or place. This means only customers have access to their sensitive data, and even Akeyless or cloud providers cannot access the full key. The platform is built from the ground up, avoiding legacy open-source code and associated operational or licensing issues. Learn more about DFC.

Why did Akeyless choose not to use open-source-based vaults?

Akeyless was built from scratch to address the limitations of legacy open-source vaults, such as lack of scalability, high operational complexity, licensing uncertainties, and inability to meet modern enterprise needs. By avoiding open-source code, Akeyless can innovate rapidly and deliver features like Vaultless® architecture, Zero Knowledge security, and multi-cloud support. Read more.

Features & Capabilities

What are the key features of Akeyless?

Akeyless offers Vaultless® architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access with granular permissions and Just-in-Time access, automated credential rotation, centralized secrets management, cloud-native SaaS deployment, and out-of-the-box integrations with AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. These features enable secure, scalable, and efficient secrets management for hybrid and multi-cloud environments. Explore features.

Does Akeyless support API access and integrations?

Yes, Akeyless provides a robust API for secure interactions with both human and machine identities. API Keys are supported for authentication. Comprehensive API documentation is available at docs.akeyless.io/docs. The platform also offers out-of-the-box integrations with popular DevOps and cloud tools. See integrations.

Where can I find technical documentation and resources for Akeyless?

Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Resources are available at docs.akeyless.io and tutorials.akeyless.io/docs.

Security & Compliance

What security and compliance certifications does Akeyless have?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR, ensuring robust security and regulatory compliance. These certifications make Akeyless suitable for regulated industries such as finance, healthcare, and critical infrastructure. For details, visit the Akeyless Trust Center.

How does Akeyless protect sensitive data and secrets?

Akeyless uses patented Distributed Fragments Cryptography™ (DFC) to ensure Zero Knowledge security. No complete encryption key ever exists, and a fragment is retained in the customer's environment, guaranteeing only the customer can access their secrets. The platform also enforces granular permissions, Just-in-Time access, and provides audit and reporting tools for compliance. Learn more.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Customers like Wix, Dropbox, Constant Contact, and Cimpress use Akeyless for centralized secrets management, Zero Trust Access, and scalable multi-cloud operations. See more about our customers.

What business impact can customers expect from Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, and improved compliance. Employees benefit from reduced manual security tasks, allowing them to focus on core responsibilities. Read the Progress case study.

Can you share specific case studies or customer success stories?

Yes. Constant Contact scaled in a multi-cloud, multi-team environment using Akeyless (case study). Cimpress transitioned from Hashi Vault to Akeyless for enhanced security and seamless integration (case study). Progress saved 70% of maintenance and provisioning time (case study). Wix adopted Akeyless for centralized secrets management and Zero Trust Access (video).

Pain Points Solved

What core problems does Akeyless solve?

Akeyless addresses the Secret Zero Problem (secure authentication without storing initial access credentials), legacy secrets management inefficiencies, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. Its Vaultless® architecture and automation features centralize secrets management, automate rotation, and reduce breach risks. See case studies.

What pain points do customers typically face before adopting Akeyless?

Customers often struggle with hardcoded secrets, scattered secrets across environments, excessive access privileges, high maintenance costs, and complex integrations. Akeyless solves these by centralizing secrets, automating credential rotation, enforcing Zero Trust Access, and providing seamless integrations. Read Cimpress case study.

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a Vaultless® SaaS architecture, eliminating the need for self-hosted infrastructure and reducing operational overhead. It provides advanced security features like Universal Identity and Zero Trust Access, faster deployment, and easier scalability. HashiCorp Vault is self-hosted and may require more maintenance. See detailed comparison.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with diverse tools, and provides advanced features like Universal Identity and Zero Trust Access. AWS Secrets Manager is limited to AWS environments. Akeyless also offers significant cost savings with a pay-as-you-go model. See comparison.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and Vaultless® architecture, reducing operational complexity and costs. See comparison.

Implementation & Ease of Use

How long does it take to implement Akeyless and how easy is it to get started?

Akeyless can be deployed in just a few days due to its SaaS-native architecture. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Try the product tour.

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. All of our software just works — it’s been a really smooth, really easy process." Shai Ganny (Wix) highlighted the simplicity and security benefits. Read Cimpress case study.

Support & Training

What customer service and support options are available after purchasing Akeyless?

Akeyless provides 24/7 customer support via ticket submission (submit a ticket), email ([email protected]), and Slack channel. Proactive assistance is available for upgrades and troubleshooting. Technical documentation and tutorials are accessible at Akeyless Resources. For escalations, contact [email protected].

What training and technical support is available to help customers get started?

Akeyless offers self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. 24/7 support is available for onboarding and troubleshooting. Customers can also access a Slack support channel for direct assistance. Start the product tour.

How does Akeyless handle maintenance, upgrades, and troubleshooting?

Akeyless provides proactive assistance for upgrades and maintenance, ensuring the platform remains secure and up-to-date. 24/7 support is available for troubleshooting, and extensive technical documentation and tutorials help customers resolve issues independently. Access resources.

Industries & Customers

Which industries are represented in Akeyless's case studies?

Akeyless's case studies cover technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These demonstrate the platform's versatility across diverse sectors. See case studies.

Who are some of Akeyless's notable customers?

Akeyless is trusted by organizations such as Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. See more customers.

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Why Open Source Based Vaults Will Be Left Behind

oded hareven and image of man looking at cloud

Origins of Vaultless® Secrets Management

Oded Hareven, Akeyless CEO and Co-Founder

Four years ago, when my co-founders and I created Akeyless, the concept of Secrets Management (managing credentials, certificates and keys) was still a category in its infancy. In recent times, it has become increasingly apparent that Secrets Management is the cornerstone of modern enterprise security and if not done right, could very well be the Achilles heel of your security posture.  

In this post, I will explore how and why we came up with the Vaultless® approach to Secrets Management and why the last generation of Secrets Management tools, based on legacy open-source code, will be left behind. 

In spirit, the vaultless approach is similar to the emergence of serverless, a cloud-native development model that allows developers to build and run applications without having to manage servers. In Vaultless® Secrets Management, our patented keyless approach called Distributed Fragments Cryptography™ (DFC) combined with our cloud-native SaaS architecture, allows InfoSec and DevOps professionals to focus their efforts on managing their secrets instead of their vaults. 

Akeyless CEO on Vaultless® Secrets Management

 

From the outset we decided to build our secrets management platform ground-up and not use existing open source projects. There were three reasons for this. First, the open-source-based vaults were not built for evolving modern enterprise needs. Second, we determined that this would not allow us to innovate and meet the future needs of our customers. Third, we did not want to inherit the operational and licensing issues associated with open source code. 

Let me double click on each of these.

Building for the Modern “Everywhere” Enterprise 

It was not long ago that hard-coded secrets were sprawled in configuration files and embedded in code. The emergence of open source projects like Vault centralized the sprawl of secrets.  However, the vault-centric approach to Secrets Management was only effective for a limited period of time. The environment began to change. Rapid adoption of multiple cloud environments, the rise of the “everywhere” multi-region enterprise, the emergence of DevOps automation and increasingly agile, microservices-based modern application development—all led to countless machines (databases, containers, apps) that need to communicate with each other securely. This required high availability, scalability, and efficiency, all while enhancing security. Technologies based on self-deployed open source code, like Vault OSS , failed to make the transition to meet the needs of a modern enterprise in the cloud. As many of our customers have shared, secrets management tools based on open source technologies have become cumbersome, inefficient, and expensive to manage. This is the reason we built Akeyless from scratch on a cloud-native SaaS Architecture.  

Innovating to meet the present and future needs of our customers 

Customer centricity is at the core of everything we do. We wanted the users of the product, both InfoSec professionals and DevOps engineers, to manage secrets and not manage vaults. 

But you can’t become Vaultless® without true Zero Knowledge level security. Akeyless is built as a SaaS while including a Zero Knowledge infrastructure enabled by our patented technology, Distributed Fragments Cryptography® (DFC). DFC ensures that there is never a whole encryption key in existence anywhere, anytime, preventing hacks of this all-important key to the castle. 

As a Zero Knowledge feature, DFC, combined with our Akeyless Gateway Architecture (AGA), allows our customers complete ownership of their secrets. This patented approach allows us to deliver multi-cloud secrets management as-a-service while significantly reducing the risk of compromised encryption keys and ensuring that secrets cannot be accessed even by cloud providers, vendors or governments. With a fragment of an encryption key retained in our customers’ own environment, they can be sure that only they have access to their sensitive data.  

We also added broader functionality out-of-the-box like omni-platform secrets rotation, an External Secrets Manager, automatic migration, and platform extensions like Secure Remote Access and Password Manager, making the Akeyless solution more comprehensive and seamless to use wherever you are in the journey of adopting a Secrets Management solution. 

Limitations of legacy open-source-based security tools 

Some vendors have chosen to build their product on open source technologies like Vault OSS. As we see today, these solutions have their own share of challenges and limitations—including but not limited to complexity, lack of high availability (no SLA), lack of compliance, and higher cost and confusion, especially given the recent licensing uncertainties. For these reasons, even from the early days of Akeyless, it has been our belief that open source solutions are not suitable security products for modern enterprises. We believe that vault tools based on open source will be left behind.  In this dynamic and high-stakes digital landscape, taking risks with mission-critical Secrets Management simply isn’t an option — that’s why we avoided the open source, self-deployed approach from the start.

We are proud of the fact that Akeyless is the fastest growing enterprise-grade Secrets Management Platform in the world. We are the fastest growing alternative to conventional Vaults. Don’t just take our word for it. The reason for our rapid adoption is because we have helped customers cut their TCO by up to 70%. Hear from our customers and learn why they migrated from conventional open-source based vaults to the modern enterprise grade Akeyless Vaultless® Platform. 

Experience Akeyless yourself and also take a moment to see how we fare against other vaults

Oded Hareven
CEO and Co-Founder 
Akeyless Security

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